There are tons (no pun intended) of other A/C and Heating companies in the Seattle area. So how do you decide? You look for "differentiators". The equipment doesn't vary much. The only... More

There are tons (no pun intended) of other A/C and Heating companies in the Seattle area. So how do you decide? You look for "differentiators". The equipment doesn't vary much. The only difference is the vendor who puts the equipment in. I searched the internet looking for these "differentiators" and asked very specific and pointed questions from references given to me by companies giving me quotes --- looking for "differentiators". Cardinal Heating was a company that previous customers "trusted" and they worked to get things right and ensure you were happy. The latter point being the most important since I work for a Customer Service dept in my company and I know sometimes what is right for the vendor does not make the customer happy. In the end this was the "differentiator" I was looking for. When my system was installed, there was a hiccup. Closer inspection of my furnace noted it could only take a 3.0 Ton system (instead of 3.5). The re-order of the system caused some mis-communication and I ended up with a Payne system rather than my desired Carrier model. Cardinal re-did the work and made it right even though it cost them for the re-work. The key point for them was this is what made me as a customer happy and they were willing to do this. One thing I want to note is that I went with a very basic model and got this kind of royal treatment from Cardinal Heating. There are only two conclusions I can draw from this. 1) I'm a very important person. 2) Cardinal heating treats everyone like this. I doubt 1) is true as I'm not a famous person that would give Cardinal instant publicity. So 2) must be true. Cardinal Heating must treat everyone superbly like this. I highly recommend them and would use them again.
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Cardinal heating is a great experience. They are truley one of the only contactors left that make you feel that you got what you paid for. We were looking for something a little diffierent and they... More

Cardinal heating is a great experience. They are truley one of the only contactors left that make you feel that you got what you paid for. We were looking for something a little diffierent and they designed a hydronic (radiant infloor system) as well as incorporated solar and a geothermal technologies. This is a company that wants to finish the job with a long term relationship. We cant recommend them enough.
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The company is okay they are just old school...If you need something upscale or state of the art it may be difficult. Need to become more up to date with the newer systems.

The company is okay they are just old school...If you need something upscale or state of the art it may be difficult. Need to become more up to date with the newer systems.
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