My initial impressions of East side Subaru were, as a whole, fine. The staff was initially friendly and the price quoted for my 30k service was about average. I was even given a loaner. But the... More

My initial impressions of East side Subaru were, as a whole, fine. The staff was initially friendly and the price quoted for my 30k service was about average. I was even given a loaner. But the experience turned bad when I came to pick the car up. I was ushered past the service rep to the cashier to get my money. After reviewing my bill I realized that the cabin air filter, I requested, had not been installed. When I inquired about it I was told that my car didn’t have one. I then requested that they double check because the owner’s manual clearly stated that it did. After insisting that I was wrong I had to find the cabin air filter myself and prove to the service manager that my car did indeed have one and that it was nasty, full of hair, pine needles and dirt. I knew from previous experience that if this filter is not replaced it can lead to the failure of the blower motor and a $600 repair, of course the car would be well out of warranty by the time that happens. After showing the service manager the filter he became belligerent and told me they had it in stock and would replace it for $75. I found it funny that he knew the filter was in stock and yet didn’t know my car had one. I refused to let them work on the car anymore and took it to elsewhere. After leaving the dealership I noticed that the engine air filter had not been attached and that the engine was sucking in unfiltered air, fortunately I discovered this quickly and I doubt any harm was done to the engine. It was at this point that I realized they replaced an air filter that was literally a few days old, and I had clearly told them it had a new air filter in it. I can only assume that they routinely replace the filter regardless of the condition of the current filter to add a few more dollars to the cost of maintenance. The icing on the cake was being charged for synthetic and standard engine oil! Needless to say I will never be back and I hope that taking the time to write this review will save someone else the pain and frustration I experienced.
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I am glad I ended up at Eastside Subaru. After going to Chaplin's Subaru and Walker's subaru, I wasn't even sure I wanted a Subaru anymore after the terrible treatment I received. That changed when... More

I am glad I ended up at Eastside Subaru. After going to Chaplin's Subaru and Walker's subaru, I wasn't even sure I wanted a Subaru anymore after the terrible treatment I received. That changed when I arrived at Eastside Subaru - my salesman was friendly and knowledgeable. And I got a good deal. Not the treatment I expected from a dealer.
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I dealt with Eastside Subaru via the internet... I requested price quotes on edmunds.com and Eastside Subaru came back as the cheapest, plus they offered free lifetime oil changes which really... More

I dealt with Eastside Subaru via the internet... I requested price quotes on edmunds.com and Eastside Subaru came back as the cheapest, plus they offered free lifetime oil changes which really sealed the deal for me. I showed up and worked with Becca and Zach and everything was as promised and easy. It's been almost 3 months now, and I just went in for my first free oil change. The service advisor Toby was very friendly and my car was done quickly. They just redid their building and it looks great, I was able to use the free wi-fi.
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I bought my car several months ago from Eastside Subaru and they have absolutely been great. The service department was friendly and quick when they changed my oil. And yes, I verified, it was full.... More

I bought my car several months ago from Eastside Subaru and they have absolutely been great. The service department was friendly and quick when they changed my oil. And yes, I verified, it was full. I'll keep this post updated, but so far, wonderful!!
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I took my car there for an oil change and double-checked my oil level afterwards. Surprisingly it's around the "low" mark! Took it back and they filled up to the proper level. Can you believe that... More

I took my car there for an oil change and double-checked my oil level afterwards. Surprisingly it's around the "low" mark! Took it back and they filled up to the proper level. Can you believe that they didn't check the oil level?! I don't know if I should give them another try?
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