Working on getting my 4-Runner into service department for the 8TH TIME!!! for the SAME PROBLEM!!! Their strategy was to just guess what's wrong and start making repairs at my cost. Every time... More

Working on getting my 4-Runner into service department for the 8TH TIME!!! for the SAME PROBLEM!!! Their strategy was to just guess what's wrong and start making repairs at my cost. Every time they 'fix' it they tell me it runs perfect which means one of two things...gross incompetence or utter deceit because the car runs like it did on trip 1. The details are far too long to list here but they are trying to wash their hands of us. I was told parts were taken off and checked which weren't. Though they are very friendly there, they are far from excellence and I am about ready to sue.
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Ordered a new Prius with leather seats. trip 1 to dealer, auto was sent to a installer. Wrong leather was installed after a week delay. trip 2 to dealer received the right leather but car was... More

Ordered a new Prius with leather seats. trip 1 to dealer, auto was sent to a installer. Wrong leather was installed after a week delay. trip 2 to dealer received the right leather but car was returned with damage to the doors, scratches on the plastic and metal parts of the doors(4). trip 3 for repairs - received car with drivers door partially repaired, not the others, and found scratches on the front bumper and a ding in the driver side rear. The plastic piece on the drivers door around the controls is not the same color as the one on the passenger side door. They want me to dive the car until it is time for the 5,000 mile oil change. Their attitude is one of not caring once they do make a sale.
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A car dealership is what you'd expect. A place full of car salesmen. But after having shopped around a few places for cars, I think the staff at Toyota of Kirkland are somewhat higher on the food... More

A car dealership is what you'd expect. A place full of car salesmen. But after having shopped around a few places for cars, I think the staff at Toyota of Kirkland are somewhat higher on the food chain than at other places. They were definitely not as high pressure at this place, although they still tried. I guess that's what got us to come back, the lack of ultra high pressure sales tactics. Be wary, it's a car dealership, but it could be worse.
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If you're in the Seattle area and have seen the ads about "not being treated like (X) because of (Y personal history)" then you can believe these ads. My personal interaction with these people... More

If you're in the Seattle area and have seen the ads about "not being treated like (X) because of (Y personal history)" then you can believe these ads. My personal interaction with these people has been while purchasing and maintaining a 2003 Toyota Corolla during the 2005 calendar year. My wife and I had a poor credit history, but were never treated poorly nor did I ever feel like that credit history was a cause to be treated unfairly. I haggled to a limited extent as to the interest rate and the payment, and though my monthly payment was $60 more than the current car that I had, I have had no complaints about my Toyota Certified used car. During our scheduled maintenance, both my wife and I are treated with respect and the loaner cars provided (very important to 3 child, one car household) are always available. The work is done right and is done when they say it will be done. My friends are important to me and I do not use the term lightly. I will be giving a positive review to them about Toyota of Kirkland.
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I have brought my Toyota to Toyota of Kirkland numerous times in the past and have always found that they treat me respectfully and do good quality work. They are very accommodating of my busy... More

I have brought my Toyota to Toyota of Kirkland numerous times in the past and have always found that they treat me respectfully and do good quality work. They are very accommodating of my busy schedule and make every effort to ensure that they return my car in top working condition.
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Shameless plug for Wesley Shu and Jenny Tsen at Toyota of Kirkland:) From these two, expect great service and an honest approach to the sometimes unsavory experience of buying a car. If you are... More

Shameless plug for Wesley Shu and Jenny Tsen at Toyota of Kirkland:) From these two, expect great service and an honest approach to the sometimes unsavory experience of buying a car. If you are shopping at Michael's in Bellevue, give these guys a try -- they're only about 10 minutes away in Kirkland.
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