I recently toured the Rover Oaks Katy facility. As a Professional Pet Sitter I thought their premises was clean and well kept. The staff are nice and I was also impressed with their record keeping system, which is similar to my own.
If I had to go out of town I would be happy to leave my pets (cats and dogs) with them and trust that Rover Oaks would do a great job looking after them.
The dog suites are large and contained with sliding glass doors so the dogs can see out. They are climate controlled, relatively quiet, have TVs, raised luxury beds, and toys to play with. Each room is painted in a different theme from the Wild West to the Jungle.
The bunk house is a large warehouse like area with isles of large, open air kennels. There are very large fans to keep the air moving but its a bit muggier than the interior eclosed suites. The kennels are secure and fit large dogs comfortably. The bunk house is a lot louder than the suites so I recommend that small, shy, old, special needs, and sensitive dogs stay in the quieter suites.
All dogs are taken to play and potty in outside enclosed potty / play yards which are raked and cleaned regularly.
Rover Oaks also offers cat boarding - the cat condos are clean of a good size. For families with more than one cat, adjacent condos can be opened up to allow the cats to be together and yet have their own space. The cat condo area also has a large fish tank set into the wall for the residents to watch.
Other services include obedience training, grooming, and doggy day care. The day care yard is outside and very large. There is an inside resting area with kennels which dogs are put into periodically so that they can rest on their own. It is similar in style to the bunk house but much quieter as the dogs are all tired from playing.
The Groomer is a professional show groomer and seems very knowledgeable and friendly. I will be taking my dog to her for the first time in a week and will report back on the experience. The cost is relatively expensive for a full grooming session, at least for my medium coat toy breed dog. They also offer basic bath and groom sessions which are not as expensive as the full grooming service. -- No-one can compare to a professional show groomer so Im sure the cost will be well worth it for her experience and skill. I personally wouldnt trust my dog with the poorly trained, underpaid souls at Pet Smart (who recently shaved one of my Client's dogs against her wishes!).
All in all I think Rover Oaks looks to be a very good facility and well worth the sightly higher cost over other area boarding facilities.