Same problem; took my dogs in, after having gone there for 2+ yrs, and they say they need vacc records right now. Of course, I did not have them with me, so I wasted a trip, hauled the dogs back... More

Same problem; took my dogs in, after having gone there for 2+ yrs, and they say they need vacc records right now. Of course, I did not have them with me, so I wasted a trip, hauled the dogs back home & am done with this shop.
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I used to bring my cat here to have her nails clipped until one women made my husband hold our cat instead of holding it herself - and didn't care when the cat climbed up my husband's neck and... More

I used to bring my cat here to have her nails clipped until one women made my husband hold our cat instead of holding it herself - and didn't care when the cat climbed up my husband's neck and scratched him. I could have clipped the nails myself for less money and less blood.
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With any groomer you go to, I would advise you check with other clients to see how they like their service. It is Petsmart's responsibility to hire quality groomers that value their work. Now I have... More

With any groomer you go to, I would advise you check with other clients to see how they like their service. It is Petsmart's responsibility to hire quality groomers that value their work. Now I have been to a Petsmart groomer that was terrible I mean they didn't follow instructions, long wait, etc. I moved and began going to a Petsmart closer to my new residence. At this particular Petsmart they treated my babies like family. (Silver Spring, MD) MI've been going to them for the last 2 years now.
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Do not take your dog there unless you want to ensure you will not recognize them. They don't follow instructions and I could do a better job with a dull knife. I recommend Happy Hounds.

Do not take your dog there unless you want to ensure you will not recognize them. They don't follow instructions and I could do a better job with a dull knife. I recommend Happy Hounds.
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I have a 90 lb Golden Retriever and the groomers take excellent care of TAG. He gets very dirty and smelly swimming every day in Lake Sammamish and they get him clean as a whistle and smelling like... More

I have a 90 lb Golden Retriever and the groomers take excellent care of TAG. He gets very dirty and smelly swimming every day in Lake Sammamish and they get him clean as a whistle and smelling like a flower. Too bad they can't come live at my house and work their magic on my kids!!!!
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We've used the Issaquah Petsmart for grooming for about 5 years. We were really happy with them the first couple of years. Then they started getting turnover in the grooming department and the... More

We've used the Issaquah Petsmart for grooming for about 5 years. We were really happy with them the first couple of years. Then they started getting turnover in the grooming department and the service became inconsistent. Some times they wouldn't put the bandanna on, others they wouldn't dry them, still others they wouldn't do their nails. I finally got fed up last week. We brought our dogs and when we came in they said they needed vaccine certificates. This was never mentioned when we made the call. They claimed they called the day before which we figured out was 4 PM on a Saturday: no way you can get your documents from a vet then. They have the documents already on file and they're good: they could not explain to us why they needed yet another copy. We've had issues with them and documents before, but this was the first time that the net of it was that they wouldn't groom them. So, we wasted an hour hauling our dogs to their shop for no reason. At this point, I would recommend someone else. The people that work in back now seem to be looking for any excuse not to do their jobs.
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My poor puppy looks like a rat. He was a 5mo old darling Goldendoodle, but now he looks so sad and embarrassed! Normally I use the Waggin Wagon, a mobile pet groomer, but for some reason she... More

My poor puppy looks like a rat. He was a 5mo old darling Goldendoodle, but now he looks so sad and embarrassed! Normally I use the Waggin Wagon, a mobile pet groomer, but for some reason she didn't show up for her apt last week. I couldn't reach her (and still can't but that's another review) so I called Petsmart, where I have shopped in the past, to see if their grooming dept had an opening in the next day or two. What luck! They could fit me in that afternoon! In any case, they were very nice when I dropped him off. Since he had never been groomed there, I was very clear that I liked his curly fur (not to cut it too short) and I liked his tail with the long hair (part of the Golden Retriever look he has). But that I didn't want a poodle cut, so just something even all over. Honestly the bath was more important at that point that the cut anyway. When I came back 3 hours later, I didn't even recognize my dog. He looks SO BAD! His cut is uneven and they shaved his tail completely. Granted, he is easier to dry off after he has played outside, but only because he has NO FUR! I think I could have done better with a pair of childproof scissors. DON'T EVER GO THERE!!!
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