I got burned by McKenna VW and when I tried to complain to the General Manager - they swept me under the rug. Could not even get a call back. I leased a vehicle, the sales person never explained the... More

I got burned by McKenna VW and when I tried to complain to the General Manager - they swept me under the rug. Could not even get a call back. I leased a vehicle, the sales person never explained the insurance coverage that is required with a lease. They let me drive off then 6 months later - they figured out I did not have the right coverage - they not only made me triple my coverage, it had to be retro active to the date of the lease. Their sales people are SHADY and the customer service is horrible. Take my advice - save yourself the headache - DO NOT PATRONIZE MCKENNA VW they will rip you off. Pros: They sell a good product - I love VW's Cons: Questionable sales techniques, HORRIBLE customer service
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I absolutely wish I had never bought a vehicle from this Volkswagen dealer. They have been completely rude and arrogant from the day I was to pick up my car. They said it was ready and made me wait... More

I absolutely wish I had never bought a vehicle from this Volkswagen dealer. They have been completely rude and arrogant from the day I was to pick up my car. They said it was ready and made me wait around for 4 hours. Countless times service has talked to me like a small child and completely overcharged for any service they could perform. The cars are not reliable and with only 25,000 miles I have been in and out of the service shop. I would never recommend buying or leasing from this dealership.
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We traded in our car and later realized our trade in was terribly undervalued and our car we purchased was way overpriced. Call us idiots for not researching, I call them frauds for knowingly... More

We traded in our car and later realized our trade in was terribly undervalued and our car we purchased was way overpriced. Call us idiots for not researching, I call them frauds for knowingly gouging vip customers.
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I planned on buying a car today and had been in conversation with the internet sales department. They quoted me a price, I confirmed the price prior to making the 40 mile drive. When I got there,... More

I planned on buying a car today and had been in conversation with the internet sales department. They quoted me a price, I confirmed the price prior to making the 40 mile drive. When I got there, they did not make good on their word. From this reporters perspective, they have no integrity.Thanks for listening....
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This was the only dealer in Orange County that would take my VW the same day. I did not want to leave it overnight anywhere. They fixed it quickly and I even had time to go down to H.B. Pier... More

This was the only dealer in Orange County that would take my VW the same day. I did not want to leave it overnight anywhere. They fixed it quickly and I even had time to go down to H.B. Pier before returning to work!!! Love this Surf City Dealer!
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I go there I have always get good customer service. Great Friendly people. To service a BMW car is very costly so I can't blame the dealership for charging me so much. But I sure get good customer... More

I go there I have always get good customer service. Great Friendly people. To service a BMW car is very costly so I can't blame the dealership for charging me so much. But I sure get good customer service.
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Because they have a decent sales department. That's it. If you need anything fixed - go elsewhere. I wouldn't trust my car with their service department as they were very willing to charge... More

Because they have a decent sales department. That's it. If you need anything fixed - go elsewhere. I wouldn't trust my car with their service department as they were very willing to charge anything and everything evern things under warranty. The reason they do this is because the dealer has to eat the cost. I'm positive not all McKenna's are like this one, but this one definitely gives the whole company a black eye. PROS: location? CONS: it's actually a dealership???
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