Texan Dodge Chrysler Jeep Ram

I took my 2015 Chrysler 200 in two days ago for an oil change and inspection. Dropped it off in the Express Lane and asked the service rep. to call me as soon as it was ready. Two days later and two calls w/voice mail messages to the service department representative who wrote up my service request, he finally called to let me know it was finally ready. Where is the Service or Express? more

I had to get new keys made for one of my dodge vehicles, and after dropping the car off received a call the next day saying it was done. At 1300 on a Friday, I walked in and the service department was full of people, with absolutely no one in the area who seemed employed by the dealership. I eventually saw a service person and immediately asked to get my vehicle, and was led to the cashier. After waiting for 3 employees to stop the conversation I so rudely seemed to be interrupting, I was told they had my name but not my paperwork. Not knowing anything about their business processes I said I'd been told to come retrieve my vehicle, and was again told that I didn't have my paperwork. After that the cashier who looked frustrated by my presence lifted a phone and "paged" a service coordinator saying they had a customer waiting, and then made sure to know I wasn't welcome to wait there. I won't be buying anything, or returning to this dealership, again. more

The new manager at Planet Dodge helped me get into my dream car. What a great guy! more

These people are terrible. I drove into their lot to look at t Dodge Journey. Before I can even figure out where to park one of the sales guys hits my car!!! I then got the biggest run around you can imagine. First they hit the vehicle they hit me with. They tried to sell me the car I came to look at. I had no plans to purchase that day. I was looking for a new car and they showed me an 09 with more than 30,000 miles on it! No interest. I got shuffles from the sales man who hit me to the manager to the general mangager who gives me his card and tries to send me on my way. Saying that since it happened on private property I couldn't call the police. I of course called the police. I had to wait for the police to arrive at this dealership with my 2 yr old. While waiting I hear the GM yell " who the hell called the cops" When the police arrive, he asks them to get the vehicle and the man invovled. He got me the guys name and DL# that's all I got. They wouldn't even show the cop the car they hit me with! Never go there. more