What strikes me about the majority of these reviews is that they reflect a culture that does not seems to customer service that is a win-win, but rather an attitude that is we win and you loose.... More

What strikes me about the majority of these reviews is that they reflect a culture that does not seems to customer service that is a win-win, but rather an attitude that is we win and you loose. Hind sight in our case, but from the sales manager on down they were interested in Don McGill Toyota winning and screw you. This attitude is in the different reviews but we just did not see it. The short of it, is that we went to buy a Prius under Cash for Clunkers but they wanted us to sign a form accepting all liability if they did not get their money ... we would sign if the form said they did not get their funds because of something we did but would not give them a blank check where we agreed to pay them even if they did not file the paperwork! They said they would not sell us the car if we did not sign the form ... someone else would buy it the next day and they would not even read the form nor know what they were agreeing to! Why do business with a company that has this attitude - you will own a car for a long time and at some point you will want an honest dealership that is looking for a win-win with their customers. Based on what I am reading in the reviews and our own experience, I suggest you go someplace else ... the good thing about being in the Houston area is that we do have a lot of choices. Best of luck to y'all.
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I purchased a Prius from Don McGill Toyota in 2005 and tried to have my automobile regularly serviced at the dealer. The work was shoddy, often it looked as if nothing had been actually done. I... More

I purchased a Prius from Don McGill Toyota in 2005 and tried to have my automobile regularly serviced at the dealer. The work was shoddy, often it looked as if nothing had been actually done. I purchased a warranty for the tires when I purchased the car. At the time of inspection for the car, the tread was very worn, they would not honor the warranty, saying there was 1/8th of tread left on the back passenger tires. When I took it to two other service stations they warned me that I should not be driving the car and I then purchased new tires from Sams Club, then had the alignment done at Auto Check 1 at Briar Forest and Eldridge with excellent service. I never go to Don McGill now, but I am searching for a service shop that can check the engine, since the engine light has come on - any recommendations for a auto mechanic shop where they work on Prius'? Thanks.
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I printed out a coupoun for 15% off any service on ladies day which is wed. I talked to the sales person for service and asked him to quote me a price on putting pads on back brakes he told me... More

I printed out a coupoun for 15% off any service on ladies day which is wed. I talked to the sales person for service and asked him to quote me a price on putting pads on back brakes he told me 169.95, i then presented him with the coupoun and he said i would have to present that at billing. I presented the coupon to the girl and she told me the price for the brakes included the wed. special. yeah right i will never do business with them again.
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I just bought a 2008 Prius from Don McGill (dealt with Gerry McGill). After 500 mi, I took it back because it pulled left. I used to build and race cars, so I know a thing or three about how to... More

I just bought a 2008 Prius from Don McGill (dealt with Gerry McGill). After 500 mi, I took it back because it pulled left. I used to build and race cars, so I know a thing or three about how to set them up. I asked to sit in the car while the mech was aligning it, but they never called me. So, I went out to see how the car was going, and the mech had it done, with green in all six readings. I asked the mech if I could it in it, and he said, "Ok". The readings all turned red, as I knew they would. (I weigh 200). He re-did the alignment, with 3 readings now in the green, one in the yellow and 2 in the red. That was good enough for him. The service manager and Gerry McGill had no problem with shoddy work, so I left. Their attitude seemed to be: Problem? There's no problem - your check cleared.
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I always take my Tundra to Don McGill to have it serviced. Oil changes are done in 29 minutes guaranteed!! While you are waiting for them to do your service, you can wait in the customer... More

I always take my Tundra to Don McGill to have it serviced. Oil changes are done in 29 minutes guaranteed!! While you are waiting for them to do your service, you can wait in the customer lounge. There is complimentary coffee, including a machine that makes lattes, mochas, and hot chocolate! Yumm! The technicians always do a good job and make sure they don't get any oil on your carpet or steering wheel.
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