Dear Brucettes, I want to thank you for letting me into your store 5 minutes before you closed. Knowing it was your sandal sale, I wanted to come and get a nice pair of sandals that i fell in love... More

Dear Brucettes, I want to thank you for letting me into your store 5 minutes before you closed. Knowing it was your sandal sale, I wanted to come and get a nice pair of sandals that i fell in love with after seeing it on my sister in law. I also want to thank you for hiring this one particular cashier (Babacar) who helped me search for another pair of shoes. His patience, professional demeanor and great attitude is what excellent customer service is about. -Happy Feet Pros: Great Selection Cons: Sometimes Expensive
Less

The customer service here is amazing. I went in there looking for a pair of black flats for my wide and retarded small feet since any pair of flats I buy usually end up blistering my feet like... More

The customer service here is amazing. I went in there looking for a pair of black flats for my wide and retarded small feet since any pair of flats I buy usually end up blistering my feet like crazy. So I asked a sale associate for help and he was incredibly helpful with finding me a pair of black flats. He gave me a variety of choices and they were all within my price range. I love it here! And I'd definitely come back. Pros: Great Selection
Less

Although Brucettes has enjoyed all that success has afforded it as a business and the owner has prospered there is NO REASON to be RUDE. A friend of mine and her daughters experienced, first hand,... More

Although Brucettes has enjoyed all that success has afforded it as a business and the owner has prospered there is NO REASON to be RUDE. A friend of mine and her daughters experienced, first hand, how when success is granted to some it can go to their head. It is the customer that afford Lewis Hoffman of Brucettes to have multiple locations, employees, and provide financial security for the owner. So my advise to him (Lewis Hoffman), would be STAY IN THE BACK, and allow your trained, kind and respectful staff serve your customers. You may not need one woman's business, but you do need multiple women's business. If you are as RUDE to all your customers as you were to my friend, in the presence of her children I am almost sure your feeling of being untouchable would soon fade. Never Forget, that those you pass going up will be the ones you pass going down. Your business is built on people so treat them with respect.
Less

I visited the Brucettes San Felipe store for the first time and was treated horribly by the so called owner Lewis Hoffman. I has a difficult time listening to the customers needs and giving them... More

I visited the Brucettes San Felipe store for the first time and was treated horribly by the so called owner Lewis Hoffman. I has a difficult time listening to the customers needs and giving them what they asked for. I was shown many shoes of various colors but I asked for black. Finally I was shown black shoes for my daughters in the back where the shoes are stored and that is where they tried on the shoes. When asked their shoe measurement. I was treated rudely and yelled that He Did Not Need My Business. My daughters were very upset and said They did not want any shoes from that store ever. This is why people shop online. Hoffman has no respect for women, no patience to listen to the customer and he is not a gentleman. Our younge ladies need to see professional men doing their job and being men of intgrity. Mr. Willie Bowden who measured my daughters was great even under pressure from his boss. He told me their foot measurement. 7/22/08
Less

The gent that I dealt with, while being a little rough around the edges and selling every shoe as "THE most comfortable shoe you can buy", was patient and kept his sense of humor while bringing me... More

The gent that I dealt with, while being a little rough around the edges and selling every shoe as "THE most comfortable shoe you can buy", was patient and kept his sense of humor while bringing me shoe after shoe in both wide and medium as the width changes from manufacturer to manufacture. While also working with other customers he watched me and noted shoes I admired and when he came back with the shoes I had sent him for he'd also bring, in wide and medium, the shoes he saw me admire. If the shoe I liked wasn't available in my size, he'd bring another that resembled them very closely. I was IMPRESSED at his patience and hope he got a BIG commission on my sale (bought 2 pair - one HE brought that was on sale 1/2 off by the way and was within my "shoe criteria"). If shoes had always been this easy to buy, THAT FIT RIGHT, and all salesmen had been as attentive as Bill Pettis, I would not have severe spurs, ingrown toe nails and fallen arches! You get what you give ladies and I was determined to have fun choosing shoes and Bill caught that and joined me! A++ Pros: Lots of styles my size foot -med to wide Cons: Few styles in my Mom's - AAAA
Less

Yes, Brucette's is a God-send for those with hard-to-fit needs; however, for the rest of us, go elsewhere. I asume the salespeople are on commission, and their attitude reflects same. They size... More

Yes, Brucette's is a God-send for those with hard-to-fit needs; however, for the rest of us, go elsewhere. I asume the salespeople are on commission, and their attitude reflects same. They size you up, decide if you're going to buy and have the money, and treat you accordingly. Where are the female salespeople? Diversity? Pros: Carry hard-to-fit sizes Cons: Snooty salespeople
Less

I have ultra-narrow, boney, very hard to fit feet (8AAAA). Shoe shopping has always been a frustrating, futile experience, usually leaving me empty-handed and in tears. When I could find shoes in... More

I have ultra-narrow, boney, very hard to fit feet (8AAAA). Shoe shopping has always been a frustrating, futile experience, usually leaving me empty-handed and in tears. When I could find shoes in my size they pretty much only came in black. One day I stumbled on Brucette's on line and called to see if they REALLY had a big selection in sizes. I was assured that they did so the next Saturday I drove down from Austin. I was warmly greeted by Dan, who quickly told me he was sure he could find something I liked. I was floored when he brought out about 20 pair of shoes.....to start. I was in hog heaven!! Bronze shoes, pink shoes, white shoes, silver shoes -- plus black, of course. I bought 10 pair of shoes and loved all but one pair. Dan was great -- patient, friendly and helpful. Service after the sale was great, too -- one pair wasn't quite as comfy when I got them home as I had thought. I called Dan and he said just send them back, no problem. I'm going back this weekend for some summer dress sandals, and called ahead to be sure Dan will be there. Price-wise I found them reasonable. The store is dazzling, with hundreds of pairs of colorful shoes, fancy hats and unusual handbags. It irritates me that I live in a major city and no store in town (even one so-called speciality store for "hard to fit" sizes) carries my size. So I'm a big Brucette's fan! The drive is nothing compared to being able to avoid frustration and actually get some nice shoes that really fit. Pros: great selection and sales staff, good after-sale service Cons: there's not one where I live!
Less

WELL I VISITED BRUCETTES WITH SOME GOOD FRIENDS, AND I FIRST THOUGHT THE SHOES ARENT FOR ME BUT I AM 26 YEARS OLD (MAYBE FORE A WEDDING) BUT IT DIDN'T HAVE A BIG SELECTION FOR REGULAR SHOES. MY... More

WELL I VISITED BRUCETTES WITH SOME GOOD FRIENDS, AND I FIRST THOUGHT THE SHOES ARENT FOR ME BUT I AM 26 YEARS OLD (MAYBE FORE A WEDDING) BUT IT DIDN'T HAVE A BIG SELECTION FOR REGULAR SHOES. MY FRIEND FOUND A FEW PAIR SHE FELT COMFY IN BUT TO HIGH PRICED.
Less

Brucettes is a wonderful place to shop. I wear a size that is very easy to find (8 Medium) but it is impossible to find help in most shoe departments. I'm always impressed with the personal... More

Brucettes is a wonderful place to shop. I wear a size that is very easy to find (8 Medium) but it is impossible to find help in most shoe departments. I'm always impressed with the personal customer service I receive when I am shopping at Brucettes. They still know the importance of giving you time to try on a new pair of shoes and it is really nice to have someone that knows how a pair of shoes is supposed to fit.
Less

Yes, the selections are terrific, as are the availabilities of sizes, but I won't give them my time and money. I made the trip in from Katy after receiving a phone call from them, telling me... More

Yes, the selections are terrific, as are the availabilities of sizes, but I won't give them my time and money. I made the trip in from Katy after receiving a phone call from them, telling me that my order had arrived. When I got to the store, no one there had any knowledge of my order and doubted that anyone had called me. Words were exchanged, but they gave no apologies. It was suggested by the "manager" that I not visit the store again. I've never been treated so badly and rudely by anyone, especially by someone whose job is to provide customer service and should know that he can easily lose business to competitors. Needless-to-say, I have not gone back and have discouraged others from shopping there.
Less