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I have used the South Shepherd location for many years and have never been disappointed... might...
More 1 year ago
I have used the South Shepherd location for many years and have never been disappointed... might find a cheaper repair place, but will likely never find an equal as far as quality. Just picked up my loafers and they'll likely have at least another two years of good wear in them.
Can't recommend Houston Shoe HOspital enough... they're great... fast, fair prices, and quality workmanship.
Pros: great quality; knowledgeable workers; fair prices; convenient location
Cons: hard to back out of parking area (due to heavy traffic)
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I used to have some bad experiences their, but since I've started working with the young new...
More 4 months ago
I used to have some bad experiences their, but since I've started working with the young new manager there by the name of Davone my experience has been most enjoyable. He pays close attention to detail along with being solution oreinted not defensive and argumentative like employees of the past. I've noticed that the bad apples are mostly still together, but at other stores such as the mean old lady (I think I was told her name is Connie) and That other guy at the gesner and westheimer location. Talk about rude, overpricing/price gouging, and under delivering! Don't show up without your ticket around her...she will chastize you as if you where a child. Last time I checked My mom lives in Dallas. My wife told me about her wonderful experience with Davone at the chimney rock and westheimer location, so I tried the Houston Shoe Hospital again. I was skeptical, but this guy got it right the first time and I only go see him and him only. I'm sure that he trains his staff to operate as he does, but I would rather work with him since he management and customer service qualities are set to such a high standard for his profession. I've seen, as I waited in line for him, his issue resolution skills with not so happy customers and he is very professional and is a problem solver not a problem maker. I bring in all our shoes and handbags to him and I've also purchased some luggage and shoes (Briggs and Riley and Aldens). This store is a one stop shop that sells great merchandise. I started referring friends, family, and just about everyone I come in contact with and talk about shoes or customer service experiences with to Davone and His location. I hope the owners recognize this guy as a shining star within their company and promote him! If I was in charge of our hiring process I would definately try to bring Davone to our team :-)!!! Owners better watch out because I'm conviced that this guy is a true diamond in the rough. I hope this doesn't fall upon deaf ears.
Pros: The manager, Davone
Cons: Can't find one.
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I wanted to let you know that I received my shoes today via FedEx. Both pairs look beautiful; you...
More 1 year ago
I wanted to let you know that I received my shoes today via FedEx. Both pairs look beautiful; you did exactly what you said, which was repair my shoes properly. That is all I wanted, and the shoes now look like what I'd originally expected. I also like the new soles you added. I tried on the shoes and my favourite pair (the two-tone pump) is just a bit tighter; I am assuming it is just the cleaning solution and the leather will stretch. Overall, the shoes look just perfect. Thanks again for following up with my complaint, I do appreciate it.
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Village Shoe Shop
Category:
Other Repair Services
2507 Rice Blvd
Houston,
Texas 77005
(713) 528-8424
they fixed my heel when all the other shoe repair shops told me it was impossible to fix
Pros: ...
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they fixed my heel when all the other shoe repair shops told me it was impossible to fix
Pros: good service
Cons: pricey, parking
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Great place to get a new pair of souls. They do everything from a basic shine to reconditioning....
More 4 months ago
Great place to get a new pair of souls. They do everything from a basic shine to reconditioning. Pumps, purses and luggage can also be repaired at this local Houston establishment. Great service and craftsmanship!
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Passport Luggage
Category:
Fur & Leather Goods
2411 Times Blvd Ste 100
Houston,
Texas 77005
(713) 523-1160
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Luggage & Leather
Category:
Other Repair Services
Galleria & 610
Houston,
Texas 77002
(713) 552-9290
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