This was the worst experience with a business i have ever had. I had bought a bed, night stand, and dresser for my daughter at the Alameda store. Upon purchase, I was told that the dresser and... More

This was the worst experience with a business i have ever had. I had bought a bed, night stand, and dresser for my daughter at the Alameda store. Upon purchase, I was told that the dresser and night stand were damaged and that my delivery would have to be delayed in order to transport the entire furniture. Then, on the delayed delivery date, I only received the bed, minus the night stand and dresser. I was simply informed, that the night stand and dresser were damaged, which was the cause of the delay in the first place. As a result, I rescheduled for the following Sunday. However, there was no delivery or courtesy call that day. When I rescheduled for the following Thursday, I merely received a call whether I was ready to schedule, instead of the already scheduled delivery. At this point, I was understandably upset at the incompetence and the manager agreed to refund me if the delivery and my plans would be messed up again. As a result, I rescheduled for the next Wednesday telling the manger, that I could not be present on Tuesday. Then, on Wednesday, I received a call from the store, that they did not realize, that their warehouse was closed on Wednesday and that I could not receive a refund on a special delivery, totally contradicting the previous agreement and forcing me to accept. I am now sitting at home, having to wait until possibly 9:00 PM, doubtful whether the delivery would get srewed up again. I had nothing but aggrevation and did not appreciate being lied to. The mangement, organization, and ethics of this place are the most deplorable ones I had ever seen. It is with great reservation, that this rating system requires me to assign at least one star. Pros: worst customer service and business ethics Cons: None
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This place sucks. Furniture sucks, customer service sucks. Don't take my word for it- go to the BBB and see what others have said! Pros: NONE Cons: Where do I even begin??!

This place sucks. Furniture sucks, customer service sucks. Don't take my word for it- go to the BBB and see what others have said! Pros: NONE Cons: Where do I even begin??!
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I had never heard of Exclusive Furniture till this Labor Day when I went to go buy Furniture at one of their neighbors who do a lot of Advertising and was curious and was very disappointed with the... More

I had never heard of Exclusive Furniture till this Labor Day when I went to go buy Furniture at one of their neighbors who do a lot of Advertising and was curious and was very disappointed with the neighbor, I was leaving to go home and saw Exclusive Furniture in the Almeda parking lot. At first I was hesitant to go there but then I was like what the heck I am already here so why not stop and I am glad I did. I think that was the best decision I ever made in my life. My wife and me have been to 4 different furniture store that day and were denied credit at 2 stores before we went to Exclusive Furniture the sales person Rigo made me feel welcome and wanted the store looked nice so we decided to look he handed me this beautiful huge flier with alot of special on it, to make a long story short they(Exclusive Furniutre) have this special program where you can get approved for $2600 credit instantly as long as you have a job and checking account. My credit is not bad at all but I guess after I bought my house my credit probably has a lot of inquiries or debt to income ratio not sure any way we ended uyp paying $4500 cash and used their $2600 credit every thing was delivered the next day on time. I was very pleased one of the end tables came out a little damaged and the delivery driver took it back and brought it the Next Day. I am an Exclusive Furniture customer and a fan for life and will recommend every one to shop there. Not sure about the bad reviews listed below but Exclusive furniture is the best. Go there and make your life easy. Pros: Good service Cons: n/a
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I was amazed by Exclusive Furniture service, the prices were great and the store had amazing selection. We bought our furniture for our Master Bedroom and it was delivered the next day. I... More

I was amazed by Exclusive Furniture service, the prices were great and the store had amazing selection. We bought our furniture for our Master Bedroom and it was delivered the next day. I recommend this store to every one in Houston..... Pros: Great Service, Quick Delivery Cons: none
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Folks, do something I didn't. Go to the .better bus bur" and read about this company before shopping there. Don't just take my word for it, Take everyones word for it. Also please note the number... More

Folks, do something I didn't. Go to the .better bus bur" and read about this company before shopping there. Don't just take my word for it, Take everyones word for it. Also please note the number of cases not resolved. Not only is this a bad place to do business, they know it and don't care. Pros: none Cons: service, business morals
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I have posted on 4/7/09 but I would like to correct it. They have done things right. I got all brand new furniture and courteous services. I mean fast, accurate and professional. They set up my... More

I have posted on 4/7/09 but I would like to correct it. They have done things right. I got all brand new furniture and courteous services. I mean fast, accurate and professional. They set up my furniture according what I want. Thanks for your their professional manner to give us a great service. Please ignore my previous comment. Sometimes, we have to give people a chance to correct things. Thanks again for their excellent services. Pros: Promise and Fast delivery.
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We have purchased the furniture from this store (SOUTHWEST FWY) and We were told that the furniture set for a bedroom and living rooms almost $10,000 will be delivered about 2 ~3 weeks but we have... More

We have purchased the furniture from this store (SOUTHWEST FWY) and We were told that the furniture set for a bedroom and living rooms almost $10,000 will be delivered about 2 ~3 weeks but we have not yet received them. We have tried to call the furniture store and left messages to them many times and we never receive any calls back from them. Besides, they try to cheat the customers by delivery the floor models which have some defects. BEWARE OF THIS WORST FURNITURE STORE. If they do not deliver a new one or issue full refund back to me, we will bring them to the court and file a complaint to State Attorney General or broadcast to the TV. DO NOT PAY BY CASH OR 50% down payment when they asked you. You will never receive the quality of product or service you deserve. Cons: Liar and the Worst Services.
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I have purchased a love seat a year ago.The salesman was very helpful.He wasn't pushy.He let me look,when I was ready,he came and took care of my purchase.When the delivery men came,they called to... More

I have purchased a love seat a year ago.The salesman was very helpful.He wasn't pushy.He let me look,when I was ready,he came and took care of my purchase.When the delivery men came,they called to make sure someone was home.My love seat was wrapped where there were no scratches.It still looks like new,since then I have purchased a chrome glass end table.I took it in my car,but the salesman wrapped it and even loaded it in my car.I will definately go back there to buy my furniture..........Thanks Gail....Jersey Village Pros: great Cons: none
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I went to Exclusive Furniture with my wife and my kids after receiving a flyer in mail from them. I was really concerned and scared going there after reading all those reviews listed below and was... More

I went to Exclusive Furniture with my wife and my kids after receiving a flyer in mail from them. I was really concerned and scared going there after reading all those reviews listed below and was hoping to GOD that I wouldn't have to regret the trip but my wife was really persistent about going over there. Once we got there a salesman greeted us at the door and handed us the same flier and told us to look around and he will visit with us in a minuter for us to feel at home. I really liked that they weren't too pushy, my wife saw what she liked the salesman was very friendly and courteous and we decided to buy the furniture. I was still very scared but we had already been to 20 furniture store and I was glad my wife had finally found something she had really liked and the idea of her not taking me to any more furniture stores was good. I spoke to the manager and told him my concern he told me they deliver 75 to 80 deliveries a day and some times things might happen and people never write any thing good but they always write bad things. My delivery came next day furniture was GREAT and delivery people were great and store was GREAT. I recommend every one to go to EXCLUSIVE FURNITURE and don't pay attention to the bitter folks below. Keep up the great job Exclusive
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Please PLEASE listen to me and every other bad review on this site. Exclusive Furniture is the shadiest business I have ever dealt with in my entire life! I purchased almost 3k worth of furniture... More

Please PLEASE listen to me and every other bad review on this site. Exclusive Furniture is the shadiest business I have ever dealt with in my entire life! I purchased almost 3k worth of furniture from this store and was told everything would be delivered a certain day. Well, I didn't receive my entire purchase until SEVERAL MONTHS later and some of the items were the WRONG item totally. Everything was shipped at a different time. The delivery driver was scheduled for early afternoon and would not arrive until 9pm. We tried speaking to the owner but he never returned calls. We called weekly and got the run around every single time. The staff is very unprofessional and tries to boldly lie to you over the phone. Eventually, we drove ourselves up to the store and demanded an answer. Basically...the fine print on the receipt says "NO REFUNDS, NO EXCHANGES, NO EXCEPTIONS". They gave us a voucher for a cruise which was expired when we tried to redeem it a few weeks later! The chairs that came with the dining room set we purchased are also cheap and are falling apart. The wood is even cracked on several of the chairs. I have read another review that claims that all bad reviews were from competitors. Well, I assure you that I am a real customer. If I wasn't then I couldn?t' tell you what the fine print was on my receipt. I also contacted Akin's Army about my situation and I was told to proceed to small claims court. DO NOT do business with these creeps. Pros: Furniture appears nice looking Cons: EVERYTHING
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