We have bought from Gallery in the past and then, his prices were a lot more competitive. This time we were only going to compare the prices with what we'd seen at another store. I did not realize... More

We have bought from Gallery in the past and then, his prices were a lot more competitive. This time we were only going to compare the prices with what we'd seen at another store. I did not realize that when you make a purchase, you get what everyone else has sat on out in the showroom, I thought you got a brand new item from the warehouse like we would have from the other store. Theirs may have been a couple of hundred more, but brand new, not as is. I'm disappointed. Have to agree that the sales people are very smothering. When we say we're just looking, let us have some room to do just that. Then when we find something we like, we'll let you know and let you help.
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I purchased a lower end Toshiba LCD tv a few months back. It was right before hurricane Ike made landfall here in Houston as a matter of fact. Gallery has a 15 day return policy, and I didn't... More

I purchased a lower end Toshiba LCD tv a few months back. It was right before hurricane Ike made landfall here in Houston as a matter of fact. Gallery has a 15 day return policy, and I didn't start having trouble with that TV until about 20 days after the purchase. After the hurricane came, my TV troubles were placed on the back burner for another few weeks. After about 2 months from the time of purchase, I began noticing bad picture quality, and trouble with the unit powering on. I called GF and was told I had to take this up with Toshiba. I emailed back and spoke with Adan, the customer service manager. I explained that due to uncontrollable circumstances, I was not able to get back to the store in the 15 days, and I would like to upgrade the TV to a better model. Adan allowed me to bring in the faulty TV and exchange it towards a better model. I stayed with Toshiba, but got the better one they sold. I am happy with this TV, and because of GF's outstanding customer service, I will return and have no problem referring them to others. Thanks Adan, and GF.
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We bought a nice couch, double recliner and single recliner. The only complaint I have is that they gave a HARD sell on both the extended warranty and fabric protection, which would add several... More

We bought a nice couch, double recliner and single recliner. The only complaint I have is that they gave a HARD sell on both the extended warranty and fabric protection, which would add several hundred dollars to the purchase. On the 5 year warranty, I asked the salesman if Gallery sells cheap, poor quality furniture. When he responded with no, I said that I then didn't need an extended warranty. The salesman gave a demonstration of how well the fabric protector worked, When I said I was not interested in the fabric protection which was somewhere around $200, we were directed to another salesman at a booth who knocked the price down some. When I said I'd take it if they knocked the price to below $100. He said no, so we got just the furniture. I really didn't care for the hard sell on the extras, which from my past business experience is over 95% pure profit. Otherwise, the furniture showed up that night as promised, and we are very happy with it. By the way, we bought 4 cans of Scotchgard for less than $20. Whenever we have a spill, we'll clean it off and retreat with Scotchgard. That'll do the trick.
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If you like being stampeded by salesman, this is your place. And they trail you like a dog. I think the prices are higher than other furniture stores. (Fingers, Star) It all comes across as a... More

If you like being stampeded by salesman, this is your place. And they trail you like a dog. I think the prices are higher than other furniture stores. (Fingers, Star) It all comes across as a huge flea market. It was so hot in that building (in June) they must be trying to save on electricity. I expected more, from watching the commercials, So needless to say I was disappointed. Wont be stopping back in. Pros: None Cons: Crowded, noisy, hot.
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Over the years we've bought quite a bit of furniture at Gallery and I can honestly say that I have yet to be disappointed. Our most recent purchase was theater seating. Since we just built a new... More

Over the years we've bought quite a bit of furniture at Gallery and I can honestly say that I have yet to be disappointed. Our most recent purchase was theater seating. Since we just built a new house and have a media room, we were excited about furnishing it. Theater seating can get pretty expensive, but we were able to get the first row at a steal because it was the floor model. The second row we had to pay regular price for but , for the quality of furniture we got, it was worth it. Also love the fact that the salespeople don't hound you to death. It's a nice experience every time! Pros: Great selection, no high-pressure sales Cons: FAR from our house, but worth the drive
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I went to Gallery Furniture for the first time yesterday. I purchased a white sofa. The individual assisting me was extremely kind and explained their guarantees thoroughly. When I went to purchase... More

I went to Gallery Furniture for the first time yesterday. I purchased a white sofa. The individual assisting me was extremely kind and explained their guarantees thoroughly. When I went to purchase the sofa, the cashier was very nice and asked me about my experience. When it came to delivery, John called me to let me know the exact time he planned on arriving. They delivered it promptly! They even took my old sofa away! It was just great! I will definitely be back there again!!! Pros: Everything!
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My husband and I had just built a home theater and found a sectional with a chaise lounge at a local dealer close to what we wanted, but not exactly what we wanted. I had shopped at Gallery... More

My husband and I had just built a home theater and found a sectional with a chaise lounge at a local dealer close to what we wanted, but not exactly what we wanted. I had shopped at Gallery Furniture a few years ago and was very pleased with the pricing and selection, so I decided to look online to see if they had what I wanted. There it was. EXACTLY what we wanted. My husband and I drove 2.5 hours with our 2 year old son to look at the sofa sectional we saw online. Not only did we purchase the couch because it was exactly what we were looking for, but as always, we recieved exceptional customer service from Boxer Greg. Not only was the showroom service exceptional, but we also recieved wonderful service at the loading dock. As we were getting ready to leave, our son said he was hungry and one of the employees walked us back into the showroom and showed us where we could get some food before we left. We will continue to shop at Gallery Furniture for all our furniture needs. Pros: great prices, great selection, food & beverage offered while shopping
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My husband and I had just built a home theater and found a sectional with a chaise lounge at a local dealer close to what we wanted, but not exactly what we wanted. I had shopped at Gallery... More

My husband and I had just built a home theater and found a sectional with a chaise lounge at a local dealer close to what we wanted, but not exactly what we wanted. I had shopped at Gallery Furniture a few years ago and was very pleased with the pricing and selection, so I decided to look online to see if they had what I wanted. There it was. EXACTLY what we wanted. My husband and I drove 2.5 hours with our 2 year old son to look at the sofa sectional we saw online. Not only did we purchase the couch because it was exactly what we were looking for, but as always, we recieved exceptional customer service from Boxer Greg. We will continue to shop at Gallery Furniture for all our furniture needs.
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The service was great. The associate quickly met us at the door and showed us what we wanted to see in our price range. She listened to what our needs were and did not apply too much pressure.We... More

The service was great. The associate quickly met us at the door and showed us what we wanted to see in our price range. She listened to what our needs were and did not apply too much pressure.We were looking for living room furniture and found a great deal which was actually below our budget. I would recommend Gallery Furniture to everyone.
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My husband and I went to gallery 4 years ago and have a great experience. We were looking for a living room. The sales person was awesome. His name was Franco and he went out of his way to make us... More

My husband and I went to gallery 4 years ago and have a great experience. We were looking for a living room. The sales person was awesome. His name was Franco and he went out of his way to make us feel good. We spend with him in less than 6 months over $40K. This weekend we went back and look for him, not only the other sales person Mr. Hoff was rude, but when we told him we wanted Franco he also talked bad about him. He told me that they were not in commission, however i would rather have a professional in commission than a free jerk. We went to Fingers and had a great time.Mr. Rodriguez
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