Upon arrival we proceeded to check-in. We waited 15 minutes in order for them to find a room. We made a reservation for a king size bed/ resort room which they say they don't guarantee but don't... More

Upon arrival we proceeded to check-in. We waited 15 minutes in order for them to find a room. We made a reservation for a king size bed/ resort room which they say they don't guarantee but don't advertise that either. We were placed in a room with 2 double beds although the customers next to us were receiving a king bed room. We proceeded to the room and when we went to leave, it took 13 minutes for an elevator to reach our floor. We were on the 3rd floor. There was no stairwell that allowed us access to the main lobby. That night when we returned to our room we had the pleasure of being attached to a room (the rooms were attached by a common door) with a screaming child. After many hours of patience, we called the front desk. They told us there was nothing that they could do. At 2 am, we called again and they sent security up to the room. The crying ended about 3 am. Once again when we tried to check out the elevator took 15 minutes to get to our floor. It was not worth the couple of
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We stayed at this hotel for 6 nights and for me that was long enough. The rooms themselves were great. We stayed in the Tapa Tower and had masses of space, a large closet and 'kitchen' area and a... More

We stayed at this hotel for 6 nights and for me that was long enough. The rooms themselves were great. We stayed in the Tapa Tower and had masses of space, a large closet and 'kitchen' area and a reasonably small bathroom and balcony just enough for two.
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Dont Come Here! I've been to Hawaii a total of 10 times over the past 20 years, and this place is by far the worst place I've ever been to--anywhere. This place is awful. First, it is 5 huge towers.... More

Dont Come Here! I've been to Hawaii a total of 10 times over the past 20 years, and this place is by far the worst place I've ever been to--anywhere. This place is awful. First, it is 5 huge towers. Only one is on the beach. They claim to have "ocean views", but you really have views of other towers. If you stick your neck out far enough from the balcony, you get a glimmer of the ocean. The four towers completely shadow the pool The service is arrogant. The hostess in the restaurants couldn't care less if you are there. The beach attendants are worse. I asked for a beach towel and the attendent wouldn't give it to me, claiming they weren't open yet (even though the towels were there, attendants were there, and it was nearly 9 AM, when they are supposed to open at 8:30; the attendant told me they were on "Hilton time", which meant that they would open when they felt like it). I went to the men?s room one afternoon and the Janitor was in there cleaning. After washing my hands, I noticed that there weren't any hand towels. I asked him for some, and he told me "they were out". This is a 2000 room hotel and they are out of hand towels? I called up house keeping to send me some pillows, and it took 3 hours. They arrived at midnight, after I was asleep for an hour. I put a "do not disturb" sign on my door, and so, they called my telephone to ask if they can come in (after all---they wouldn't want to "knock" on my door, since I had the sign up! Instead, they figured that they could telephone me and that somehow wouldn't "disturb" me!) I get the impression that the employees truly don't care about working there. They have no pride in their work whatsoever. The location doesn't help. The hotel is near downtown Waikiki and the traffic in and around the place is awful. It takes 30 minutes to get away from the hotel to drive anywhere. Unless you have a strong desire to spend a lot of money and get frustrated, I'd recommend staying away from this place. Pros: Not much Cons: Too Big; Too congested; Can't get around; Too noisy
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this place had an awesome buffet. everything was great. didn't taste like buffet food. awesome view!

this place had an awesome buffet. everything was great. didn't taste like buffet food. awesome view!
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First off..I didn't pay for this trip! But if I had the money I'd go back time and again. The rooms had wonderful balconies overlooking the water, the ambiance and attention to detail was amazing.... More

First off..I didn't pay for this trip! But if I had the money I'd go back time and again. The rooms had wonderful balconies overlooking the water, the ambiance and attention to detail was amazing. I wish I were rich...
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I'm a foriegn student that come to study my master degree in Hawaii. I also like to travel to other islands. so I've seen and stayed many different hotels, but I think Hilton Hotels is one of the... More

I'm a foriegn student that come to study my master degree in Hawaii. I also like to travel to other islands. so I've seen and stayed many different hotels, but I think Hilton Hotels is one of the best hotels on O'ahu that i really like. You'll find tropical gardens with exotic wildlife (flamingos, tropical penguins, and peacocks), award-winning restaurants, 100 different shops, minigolf courses, and a gorgeous stretch of Waikiki Beach. Is it wonderful? If you start to stay at Hilton Hotels from Friday, you will also experience Hawaiian polynesian show and Firework that will fire up around 8:00 pm. every firday's night. It's very great experience for me. As we know, the room rate is pretty high, even for some locals said the price is pretty pricey for a Kamaaina rate (local resident rate). In general, i thinki it is well worth it! I would recommend this hotel to any couples or newlyweds celebrating their anniversaries.
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I stayed here for the Navy Ball in 2003 with my husband. I was not impressed whatsoever with my room. We waited over an hour to check in and because of the wait, they upgraded us to a suite. ... More

I stayed here for the Navy Ball in 2003 with my husband. I was not impressed whatsoever with my room. We waited over an hour to check in and because of the wait, they upgraded us to a suite. Once we got into our suite, the furniture was nothing special at all. Our toilet was broken and we actually had to call and instead of giving us a new room, they came in to service it. Talk about gross. Upon check out, the line was about an hour again, so we did the check out on the TV instead. Imagine my surprise when a week later I get my Visa statement and I was charged over $900 for one nights stay. When I called and said my room charge should have only have been around $120, they said that we were charged $900 because we had reserved a suite and not shown or cancelled. When I explained that wasn't the case, they did end up comping the entire stay, but it wasn't enough to make me ever want to stay there again. As far as the shops and restuarants there go, I do enjoy those. My recommendation would be to stay at a nicer hotel in Waikiki and then just walk to the village to take advantage of the shops and restuarants. Actually staying at the hotel isn't really worth it.
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Ali'i Tower had wonderful amenities - doorman, spacious room, daily newspaper, private swimming pool & terrace for Ali'i Tower guests, and free appetizers during happy hour. Nice central location... More

Ali'i Tower had wonderful amenities - doorman, spacious room, daily newspaper, private swimming pool & terrace for Ali'i Tower guests, and free appetizers during happy hour. Nice central location in Waikiki. Plenty of beach space. Hilton Hawaiian Village grounds offered plenty of restaurants & shops within as well. America Express Excursions Desk - very helpful. Take a 15min walk or hop on the Pink Line Trolley to go to the Ala Moana Shopping Center - reasonably-priced & tasty dishes at the Food Court!
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We stayed in a 1 bedroom ocean front suite and couldnt have been more pleased with the room. The staff were helpful and always willing to do anything and everything to make things more pleasant and... More

We stayed in a 1 bedroom ocean front suite and couldnt have been more pleased with the room. The staff were helpful and always willing to do anything and everything to make things more pleasant and easier on us. The shops, though some were expensive, had alot of interesting items and had about everything you would need. We didnt eat here much ,so cant really say alot about the dining prices, but Round Table Pizza was the best pizza ever, and the ice cream shop was Heaven!! There is so much to see and do on the property that we could have spent the whole 2 weeks just looking around at the hotel! If you're up early enough the beach is almost completely empty and the temp. is low. We spent our mornings and evenings alone walking on the beach. We couldn't have chosen a more wonderful place to stay. Pros: get what you pay for, beautiful views, friendly staff
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Very disappointing experience. We were so excited to finally stay at a Hilton hotel and we had saved for almost 2 years for this trip. The property is beautiful, well maintained and practically a... More

Very disappointing experience. We were so excited to finally stay at a Hilton hotel and we had saved for almost 2 years for this trip. The property is beautiful, well maintained and practically a shopping destination itself. However, every single amenity was at an added cost. These were outrageously expensive! From dinner in the restaurants to water in the room. The concierge and bellmen were helpful and friendly. The rest of the staff was not (we seemed to be in their way as if they had something better to do). The friendly inviting people of Hawaii made us feel welcome once we left the Hilton Village. It is a shame the Hilton doesn't incorporate a bit of this Aloha feeling. Pros: penguins, views Cons: bad service, expensive amenities, arrogance
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