Ever know of someone who thinks they can do their job perfect and never ever make a mistake? Well I met this person here at Advance Disposal! She was adamant she had not made an mistake, only to find out she did and didn't even apologize for her mistake or lack of believing what I was saying. It took me over 30 minutes of being on hold, for her to go through her paperwork and for her to realize it, she did fix it, although she would not admit to the error. I hate that... Simply apologize for the inconvenience, correct it and move on....
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