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Stacy Furniture has a huge selection and they have many items that are unique. They have excellent...
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Stacy Furniture has a huge selection and they have many items that are unique. They have excellent customer service. Also, if you pay cash, they give you a 10-15% discount. If they do not have any more stock of a particular item, they will sell the display for a discount. They are very helpful. There is also a knick knack shop and a restaurant inside the building.
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We purchased a desk, and after taking 2 1/2 months for it to come in, it was broken when we...
More 2 years ago
We purchased a desk, and after taking 2 1/2 months for it to come in, it was broken when we received it. The delivery crew didn't even put it together correctly. 30 minutes after they left , screws started falling out on the floor. 2 of the drawers would not even open or close. We called the store immediately and was told they would have to send out a technichian, but they dont' send anyone out for at least 2 weeks. So now I'm sitting here with a $1000 desk that can not even be used. They also informed me their furniture can not be returned AT ALL. This was our first purchase from Ashley, and it will be our last. Buyer beware!
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Office Depot
Category:
Stationery
1317 W State Highway 114
Grapevine,
Texas 76051
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Rooms To Go
Category:
Shopping Centers & Malls
2905 E Grapevine Mills Cir
Grapevine,
Texas 76051
(214) 513-8550
First, the upside. The furniture is decent, decently priced, and the "no payments, no...
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First, the upside. The furniture is decent, decently priced, and the "no payments, no interest" pitch seems to be on the up-and-up.
On the downside: the salespeople are sloths, and the delivery is abusively awful, worse than dealing with the Department of Motor Vehicles.
When I entered the Grapevine Mills showroom, no one offered to help me. The sales people sat on the furniture of one of the mocked-up whole-room displays, yakking it up as if they were at home. After waiting a minute or so, I walked into the semicircle of chattering employees to see if someone might offer to assist me before I fell to begging. What I learned is this: non-helpfulness is apparently a matter of principle to this business's employees. Perhaps it's what southern salespeople do in lieu of unionizing. At any rate, I had to go to the office to find a willing sales associate.
Having found a reluctant sales associate to take my money, my nightmare had just began. I was now in the "delivery phase", where it seemed I'd be into my old age.
Rooms To Go will not give you a delivery window smaller than 15 hours. Delivery will occur between 8 a.m. and 11 p.m., and that's as good as it's getting for you.
The aforementioned delivery window only narrows if Rooms To Go botches something. And they will.
In my case, a truck broke down around 10 p.m., after I'd kept my kids cooped up for 14 hours on a Saturday. I was informed the delivery would occur the next day between 3 and 7 p.m. I left a voicemail begging to have the sale cancelled altogether. That plea was apparently ignored, because the next day, delivery occurred. No, wait; PARTIAL delivery occurred. The iron railing for my bed had been routed to Houston.
The next day, I called Rooms To Go to schedule a delivery of the bed railings, after my repeated request to cancel the sale was batted contemptuously away.
The following Wednesday, a guy showed up, rang my doorbell, and cheerfully announced: "I'm here to pick up the bed rails." When I informed him that he should be there to DELIVER bed rails. He apologized and left.
The third visit was the charm. Three weeks or so after the delivery of my bedroom suit, I received the iron rails. Three weeks, 24 hours of which were devoted to waiting for this chuckle-headed business to do what any worthy business would have done as a matter of routine.
You don't want to do this. It isn't worth it.
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