We made facial appointments with the Yampa Spa for our 3 daughters several days in advance. This was to be a special end-of-summer treat for them. On the morning of our appointment, just before we... More

We made facial appointments with the Yampa Spa for our 3 daughters several days in advance. This was to be a special end-of-summer treat for them. On the morning of our appointment, just before we were leaving town for the 3-hour drive to Glenwood Springs, we were suddenly informed by phone that they could only do two of the facials at our pre-scheduled time! Apparently the woman I was speaking with on the phone all week didn't realize the spa she worked in only had two facial rooms, not three. (?) Having no other option available, I reluctantly accepted the earlier appointment time for one of my daughters, which meant we had to rush to get there and forego swimming or lunch ahead of time. Fast forward -- after the facials were completed, we inquired about why they were so short. We had been told the facials lasted 90 minutes, yet all 3 of our daughters were back out within 65 minutes (and this included eyebrow waxing). Well, apparently the aestheticians need an extra 15 minutes to set up the room, so the 90-min.facials are actually only about 60 min. or less. The entire staff was very curt with us, the woman taking our reservation was obviously uninformed, the spa itself smells musty with a very cramped dressing room with no privacy, and the facilities don't appear very clean. Yampa Spa obviously has a captive tourist audience and does not feel the need to provide anything more than barely adequate service -- definitely the worst spa we've ever been to. No thanks -- never again!
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