Save your money and go somewhere else. I only hope any future customer reads this before going to this sorry excuse for a salon/spa. This place is TERRIBLE and I'm still mad at the way my hair... More

Save your money and go somewhere else. I only hope any future customer reads this before going to this sorry excuse for a salon/spa. This place is TERRIBLE and I'm still mad at the way my hair came out. Do yourself a favor by getting your hair done somewhere else or just plain doing it yourself. When I called my appointment in, I specifically asked for curls... now tell me why I'm typing this review with dry, flat and straight hair? I should let you all know the staff is very unprofessional and the lady who did my hair applied way too much heat for my hair type and ended up frying it and breaking a whole lot of it off. When she was done all I could think to my self was WTF... and it showed on my face so the trailer trash lady asked me if it's the way liked it and if it wasn't, she could do something else. I was like hell no! I would rather shave my hair off than let that sleazy woman (can't remember her name) touch my hair and do even more damage that will no doubt take months to fix. It does not even look like I did it professionally... it looks like a kid did it and is much worse than when I came in. And to top that off, when I was done, a lady at the "salon" complimented me for the shirt I was wearing and not my hair... when that happens, you know your hair looks bad. For the complete rubbish that was done to my hair, I was overcharged. I could have saved that money and did my hair myself blindfolded and looked better. I'm sure any good review on here was written by a salon worker because I don't see how anyone in their right mind could be satisfied with the service at Lulu's. LuLu's... Lusers Pros: None whatsoever Cons: bad service, classless workers, overpriced, falling apart
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I recently got married in Galveston and LuLu's provided the best service and awesome hair styles for my wedding party of 12. I had planned for a year did my research to find this salon and it's true... More

I recently got married in Galveston and LuLu's provided the best service and awesome hair styles for my wedding party of 12. I had planned for a year did my research to find this salon and it's true they were the best. Leslie, the manager worked very hard to book 2 days of beauty services for 12 people. We had manicures, pedicure, facials, massages and hair styles and had a great time. Kudos to LuLu's Pros: Best Service & Best Up-do's Cons: N/A
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Bottom line is this Salon is nothing special and the customer service is not good. I only went because it is on Galveston island and had OK reviews. My most recent experience is as follows: I... More

Bottom line is this Salon is nothing special and the customer service is not good. I only went because it is on Galveston island and had OK reviews. My most recent experience is as follows: I requested an appointment for over 200 dollars in services via email . Reception emailed back with availability and then I emailed back to confirm. When I arrived, the receptionist claimed to never receive the email confirming, though they also had my phone number as an additional means of confirmation The staff was rude and unaccomodating. I showed the receptionist the emails and she remained unapologetic. I could have easily been pacified with a later appointment and a sincere apology. Good service can take an average salon and make it good. In Lulu's case their customer service takes what is an OK salon and makes it a total waste of time and money. Do yourself a favor and drive off the island. Pros: The only pro is that it is on the island. Cons: Horrible Customer Service, Mediocre Services, Stale Decor
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Not worth the expensive price. The owners of this place think that they run a fine or upscale salon. This is the NOT the case. They CHARGE you like an upscale spa, but you can do a better job on... More

Not worth the expensive price. The owners of this place think that they run a fine or upscale salon. This is the NOT the case. They CHARGE you like an upscale spa, but you can do a better job on yourself, or go to a supercuts or some small nail salon and get better SERVICE, PRICES, and results. Staff is unprofessional, managers are unwilling to remedy unhappy customers. I would never recommend a friend (or enemy for that matter) to go to this overpriced joke of a salon.
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Not worth the expensive price. The owners of this place think that they run a fine or upscale salon. This is the NOT the case. They CHARGE you like an upscale spa, but you can do a better job on... More

Not worth the expensive price. The owners of this place think that they run a fine or upscale salon. This is the NOT the case. They CHARGE you like an upscale spa, but you can do a better job on yourself, or go to a supercuts or some small nail salon and get better SERVICE, PRICES, and results. Staff is unprofessional, managers are unwilling to remedy unhappy customers. I would never recommend a friend (or enemy for that matter) to go to this overpriced joke of a salon. I completely agree with the above comment of how the salon is going downhill! Pros: none Cons: the entire experience
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Always received an excellent haircut and very good looking foil highlights. On the expensive side but I never was unhappy with cut or color. Highly recommended.

Always received an excellent haircut and very good looking foil highlights. On the expensive side but I never was unhappy with cut or color. Highly recommended.
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I love the haircuts I get from Casey at Lulu's. I moved back to Galveston after living in Houston for 10 years, and Casey cuts my hair as well as or better than the guy I'd been getting my haircuts... More

I love the haircuts I get from Casey at Lulu's. I moved back to Galveston after living in Houston for 10 years, and Casey cuts my hair as well as or better than the guy I'd been getting my haircuts from in Houston. The price is more reasonable too. The people behind the counter are always friendly without being intrusive and too overly pushy-perky. I'd recommend this salon to anyone. Pros: Great haircut Cons: None
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I used to get my hair done by Lisa until I moved to Colorado a year ago. She always explained very clearly what she was doing. I am now 22 and started going to her when I was 12. If it wasn't for... More

I used to get my hair done by Lisa until I moved to Colorado a year ago. She always explained very clearly what she was doing. I am now 22 and started going to her when I was 12. If it wasn't for her passion in the industry, I probably wouldn't have followed my dream to become a hair stylist. I will graduate from cosmetology school in two months. I learned a lot from her about being customer friendly, patient, and a good listener. The entire staff was always very helpful. Prices are not bad considering what people pay here in Denver.
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I've been going to Lulu's for several years now to get my haircut and nails done. In the beginning it was the only decent place on the island; however, over the years the service, friendliness, and... More

I've been going to Lulu's for several years now to get my haircut and nails done. In the beginning it was the only decent place on the island; however, over the years the service, friendliness, and reliability has gone downhill. The staff isn't as helpful as they used to be and certainly aren't familiar with the phrase: "The customer is always right." I guess its the simple things I miss about customer service. So after several disappointments I've started to go to La Moda Salon & Day Spa near downtown. I've been very happy with the services there and would recommend this salon to everyone. Pros: can always get an appointment Cons: poor quality, less than acceptable service
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Lulu's is a place I always come back to and get my haircut. I live in Houston now, but I will drive all the way home (my family still lives on the island) just to get my haircut by Lisa. She's... More

Lulu's is a place I always come back to and get my haircut. I live in Houston now, but I will drive all the way home (my family still lives on the island) just to get my haircut by Lisa. She's always done a great job and the prices are much better than in the Houston area. The staff is friendly and always helpful. I've been a customer for over 10 years and I have had consistant and reliable service. I would highly recommend Lulu's to anyone new to the area. Pros: highly skilled hairdressers Cons: driving (if you live in the Houston area)
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