I had a new system installed in my home. We got several bids from other top companies in town. Bertie was the only company that checked the ductwork and did calculations to make sure I had the... More

I had a new system installed in my home. We got several bids from other top companies in town. Bertie was the only company that checked the ductwork and did calculations to make sure I had the right size of unit. There were leaks in my ductwork that had been like that for years. The estimator Duane took pictures and showed me how they would seal the holes up without costing a lot. I was impressed with their technology. When the system was installed, the guys were on time and had drop cloths to protect my floors. They were very respectful to me and my family. And they worked hard the whole day to get the system up and going that same day. I would recommend Bertie to anyone.
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My AC is less than five years old and it failed for the seventh time!!!After, getting several opions I was left with NO choice but to replace it. It is costing me thousands of dollars. Everytime I... More

My AC is less than five years old and it failed for the seventh time!!!After, getting several opions I was left with NO choice but to replace it. It is costing me thousands of dollars. Everytime I see their millions of TV adds I get physically sick. Maybe, instead of spending so many money on advertising they should put in AC's that acturally work!!!What a thought.
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I had an AC unit installed last year (2007). The installation was great and workers hard-working and pleasant. I expected some service this year, but have seen or heard nothing. Last year when I... More

I had an AC unit installed last year (2007). The installation was great and workers hard-working and pleasant. I expected some service this year, but have seen or heard nothing. Last year when I called to check if I was eligible for a rebate, I was told no which is okay since I had opted for a cheaper model. I do think the lady who is owner needs someone else to handle calls. She really has poor customer service communication skills, but so far the AC unit has been fine, so I guess I'm lucky.
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I received my AC in a new home about four years ago and the unit did not work correctly due to a lose wire, then it failed again due to their paper blocking the flow. It stopped working again... More

I received my AC in a new home about four years ago and the unit did not work correctly due to a lose wire, then it failed again due to their paper blocking the flow. It stopped working again because of a Freon leak.It is now broken again. Also, a large crack is under the unit.They have a sex offender as on of their employees.The owner told ME I should have to replace my unit in five years because that is how long they last. They wanted me to PAY A LARGE MAINTENCE FEE TWICE A YEAR FOR A NEW UNIT.They fail to stand behind their product.
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I found Bertie in the Yellow pages and I am so glad I gave them a call. From beginning to end, my experience with this company was nothing but pleasant. The service department is top knotch. The... More

I found Bertie in the Yellow pages and I am so glad I gave them a call. From beginning to end, my experience with this company was nothing but pleasant. The service department is top knotch. The young man who visited my home was very knowledgeble and courteous. I would recommend this company to anyone in need of AC service.
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Ahh that's such a shame that anonymous & George B had such a terrible experience with Bertie. They have always been prompt in scheduling all of my services since they day my husband & I had our... More

Ahh that's such a shame that anonymous & George B had such a terrible experience with Bertie. They have always been prompt in scheduling all of my services since they day my husband & I had our proposal for our new system. They are very polite over the telephone, as a matter a fact I have spoken with Crissy Bertie several times & she has always been pleasant, along with the owner & his wife. I think that perhaps Mr.George & anonymous were having a bad week, it seems the problem was resolved, although their experience was unfortunate & it has resulted in rotten apples. I would recommend that they give them another chance, they are one of the largest a/c companies in Gainesville & are widely known. I am quite sure that they would see differently.
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This is the worst company I have ever had to deal with! Never in my life have I ever been treated with such hostility and anger! Back in 2005 I had a contract with these people to clean and service... More

This is the worst company I have ever had to deal with! Never in my life have I ever been treated with such hostility and anger! Back in 2005 I had a contract with these people to clean and service my equipment. It was priced high but I thought the customer service would offset price- boy was I ever wrong. They will be nice to you while getting your money but after that they treat you worse than a dog! When they did not make my scheduled appointment (scheduled by them-which was the only pleasant experience) I did what anybody else would have done and called Bertie to find out what was going on. This lady who claimed to be the owner which I highly doubt because there is no way she has been business for more than ten years with the way she treats customers! This owner cussed me out and then told me to call another company! Well, after being treated like that I was not about to continue helping this bitch get rich and I highly suggest that none of you do either.I did as I was told and found a company who actually appreciates their customers and is not out to just get your money like Bertie does.
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First OUTSTANDING CUSTOMER SERVICE, I Had a Great Experience with Bertie Heating and Air, Their Price was a little above average but it worth every penny I spend.I Have been using my systems for 2... More

First OUTSTANDING CUSTOMER SERVICE, I Had a Great Experience with Bertie Heating and Air, Their Price was a little above average but it worth every penny I spend.I Have been using my systems for 2 years now and never had a problem yet.I have Maintenance agreement with bertieair.com which keeps it running all the time. PROS: Great Maintenance Service, All Certifed Pros. CONS: 10 percent more than others but NO PROBLEM
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I had air conditioner and heating units installed in my home 3 months ago by bertie. The installation went well, however, the reason I went with them was because they offered a $900 rebate and when... More

I had air conditioner and heating units installed in my home 3 months ago by bertie. The installation went well, however, the reason I went with them was because they offered a $900 rebate and when 2 months elapsed and we had not recieved it, we called to inquire. The first time we called we reached Valerie Bertie. She promised to look into it and call back. She never did. We called back again, and were told she was on another line and would call back. She didn't and when we called her, we were told she left for the day. This happened a couple more times before we threatened to file a claim in court. She still never contacted us. I then had to contact the Trane company to find out what was going on. They told me the clearing house had never recieved the rebate information. So I called Bertie again to get answers. Crissy Bertie answered the phone and seemed quite annoyed when I told her who I was, she put me on hold for a minute, came back, and proceeded to rapidly tell me that the rebate had been filed with the Trane rep. I asked her what the Trane reps phone number was so I could ask him about the status and she told me all she had was a home number and couldn't give it to me. I asked if he had an office number and she said she didn't know it. I was very disturbed by her tone and told her she was being rude to me to which she replied no I'm not, she then hung up on me. I then fired off an email to Trane, and the rep called me the next day and told me about a computer glitch. In short, I have never been treated so poorly by a local business in my life - especially considering that we spent several thousand dollars with them. I absolutely shudder to think of what will happen if we need warranty work done. PROS: quick intallation CONS: expensive, treated me very poorly
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The Men who come out and work on your A/C are very knowledgable, kind, and understanding. The cost for Bertie's Service is competible with other company's in Gainesville, But there service I... More

The Men who come out and work on your A/C are very knowledgable, kind, and understanding. The cost for Bertie's Service is competible with other company's in Gainesville, But there service I believe is a lot better. They also have a very nice showroom where you can come and look @ some of the latest in A/C technology. There will be a friendly member of the staff to assist you with any questions. It's very easy to find if you know Gainesvlle.
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