I am not a picky person, let me just make that clear first. I have never been compelled to actually write a complaint about anything before in my life. My boyfriend wanted to give me a sweet... More

I am not a picky person, let me just make that clear first. I have never been compelled to actually write a complaint about anything before in my life. My boyfriend wanted to give me a sweet surprise by planning a nice weekend getaway to the San Juan Islands. He went so far as to reserve "one of the nicest rooms", the "romance package...(such a joke)", and booking side by side swedish massages. We had booked the "water room", and arrived to find we were staying in a disgusting dirt brown colored, closet-sized excuse of a room with a "view" of a tractor field and what I think might have been some sort of meth lab. Our "romance" package consisted of DEAD flowers, 5 bucks worth of chocolates, and a cheap bottle of champagne. Oh, and we were charged $160 for that little extra. We never had a time specified for our massage appointments, and upon arrival, they informed us that it would begin at 8:00am... Ummm no thanks?! We called the manager and said that the time wouldn't work for us, and that we would like to cancel the appt. Unfortunately, that wasn't going to happen. The manager let us know that "Unless they can sell the appt to some one else, we are going to be stuck with the bill regardless if we get the service or not." We eventually had to go to the front desk and verify that we wouldn't be charged for the service, and the lovely manager said, "Fine, I guess we'll eat the bill.." Gee, thanks... Over $600 bucks for one night at this hole... I wouldn't reccomend this establishment to my worst enemy. Absolutely HORRIBLE experience. Pros: NOTHING Cons: False advertising, horrible customer service, extremely overpriced, terrible experience overall.
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We got here yesterday - and we have the rezervation until April 6th. Unfortunately, we have to pay for the whole time even if we don't survive until April 6th. Note to future prospective clients :... More

We got here yesterday - and we have the rezervation until April 6th. Unfortunately, we have to pay for the whole time even if we don't survive until April 6th. Note to future prospective clients : DO READ THE NEGATIVE REVIEW, the positive ones might be written by... hmmm... "friends" of the MOTEL. So... let's set things straight : Elements is as much of a hotel, as it is a spa - it's neither. What actually is : a remodeled - on a buget- motel. If you see the picture on their website for the Earth place - I am staying in an Earth room and it looks nothing like this. I was curious about the discrepancy of the pictures on website with what we actually found here - and found out that "only the ground floor rooms have hard wood floors. the second floor rooms have carpet for sound proof" (the carpet is the kind of cheap, high-traffic area carpet you find in some office buildings.). So... there is NOTHING on the website about differences between between floors and or rooms. But... there's more. BTW, we stay in room 215 - the toilet is half clogged since we got here, with [eriods when is clogged and almost overflowing with lots of yucky stuff. So - I am anxious to see if the series of unfortunate events is just bad luck, or it is zero customer service , false advertisement on their website, and the only service you get here is to be relieved of your money. Because, believe me, right now, if I would have a choice, I would leave from here. But the MOTEL will charge me the full amount for the stay, and the charge at least is for a hotel and spa - A LOT! To be fair - there is ONE person who does his job here: the front dask guy. That would be about it. Ad, BTW, if you read something about a pool - they are still remodeling, BUT ON THEIR WEBSITE IT SAYS THE REMODELING ENDS IN MID MARCH. It's April 1st, and there is no update on the website. I guess all the owners' money went in advertisment - and they are doing a heck of a job - they fooled us! Pros: hmmm. can't think of any. at the price they charge, look for somethig better. Cons: it is a MOTEL, and poor room service
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