Overview -Complete Lack of Customer Service and Courtesy. -Dishonest. -Unable to deliver on estimated completion date- the first, second, or third time they changed it. -Tough luck attitude towards... More

Overview -Complete Lack of Customer Service and Courtesy. -Dishonest. -Unable to deliver on estimated completion date- the first, second, or third time they changed it. -Tough luck attitude towards customers. -Will never give them my business again. Hopefully this review will save others the time, money, and frustration that going with Markley Motors has cost me. The Whole Story My car was damaged in a collision and I took it to Markley Motors Body Shop for repair. State Farm insurance included Markley on a list of Select Service providers, which meant I would receive a guaranteed completion date. Markley had the car for1 week before I received my estimate. I was told they would need 10 to 11 business days to complete all repairs. I never received a single call from Markley Motors adjusting the guaranteed completion date. I did call atleast once a week while they had my car. Each time I checked in I was told everything was on track and the car would be ready as promised. The day I was supposed to pick the car up, I called again and I was told there had been a problem getting a required part. They would need to keep the car an additional week to complete repairs. I don't think this was their fault. Things happen. I was understanding about the delay, but I would have appreciated a phone call from them to reset my expectation and let me know the car wouldn't be ready on time. I also let them know that when I called a couple days earlier, I was told everything was on track. I would have appreciated the truth at that time, so that I could have planned accordingly. They said they were shocked no one had contacted me as it was their policy to do so, verified that they had my correct phone numbers, and reassured me the car would be ready in one week. I called to check-in 3 business days later. I was told everything was on schedule and I'd get the car, as promised,
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We use Markley Motors for all of our automobile maintanence. Their customer service is helpful and friendly and interested in seeing that you are satisfied with your service. Honda dealerships are... More

We use Markley Motors for all of our automobile maintanence. Their customer service is helpful and friendly and interested in seeing that you are satisfied with your service. Honda dealerships are pricey, but we have been pleased with the results.
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