So I was driving to work on Thursday and all of a sudden my brakes started grinding really bad. I was obviously concerned. I knew right away that I needed them repaired. The big problem is that... More >
So I was driving to work on Thursday and all of a sudden my brakes started grinding really bad. I was obviously concerned. I knew right away that I needed them repaired. The big problem is that prior to picking up this used car a few months ago, I had been leasing cars for the last 10 years. I did not have a mechanic that I trusted.
I have been driving past Great Bear for 10 years so I thought to take a look at some of their reviews. After reading them, I decided to walk over to the shop. I was immediately greeted by Audra and Sherri with smiles. I asked if they could service my car today (Saturday at 10:30am). Audra told me that she could. I was relieved so I went home and got my car. Within 20 minutes of pulling in, I had a quote for what was needed.
The quote was very fair for the work that needed to be done (more then just breaks) but beyond my budget. The gang at Great Bear helped me prioritize the work and brought it down to what I could spend and still keep my car running safely.
The work was done in less then 2 hours and I was ready to go..... and yet I found myself still at the shop at 6pm. Why you ask? Well, I found the way Audra operates intriguing. She runs a free workshop for women called "What women AUTO know" She invited me to stay and participate so I did. Audra did change the name for the day to "What People AUTO know" for my benefit. I left the shop after 7 hours educated and elated that I had found my new mechanic. I will be a client for as long as I own a car. In fact, when I go back to leasing cars, I will still service them at Great Bear.
Less
|
What a disappointment!!!
First, they are very impatient. I went in around noon. no customer there. But they told me that they are very busy while 2 auto mechanics sitting in the waiting room for... More >
What a disappointment!!!
First, they are very impatient. I went in around noon. no customer there. But they told me that they are very busy while 2 auto mechanics sitting in the waiting room for nothing and 2 other mechanics busy ordering lunch. What a great service. They also rushed me to make decision and very rough when answer my questions.
I went in for a NYS inspection, then I was told I need all 4 tires changed and replace my rotor and brake pad in order to pass my inspection. They quote me more than $800 of repair. each tire is $133 and change brake and rotor is $280. Very expensive. what a rip off for NYS state insepction!!!
I will never go there again.
Less
|
I can't say enough good things about Great Bear Auto. They are fast, friendly, and most of all honest. Before doing any work, they will explain exactly what is needed and let you make an informed... More >
I can't say enough good things about Great Bear Auto. They are fast, friendly, and most of all honest. Before doing any work, they will explain exactly what is needed and let you make an informed decision. They will never take advantage of you and will always make you feel right at home. I will always bring my car here for service!
Less
|
Highly recommended!! I would say those two words over and over again to anyone asking about Great Bear Auto.
I wanted to avoid the other auto shops like Pep Boys, Midas, etc. I read lots of... More >
Highly recommended!! I would say those two words over and over again to anyone asking about Great Bear Auto.
I wanted to avoid the other auto shops like Pep Boys, Midas, etc. I read lots of negative reviews about those places and I was very relieved when I found the Great Bear website and read many positive reviews. I figured it would be worth a shot to try them and I am very happy I did.
The staff is very friendly. You immediately feel like you are in a place where you will be taken care of and not taken advantage of. You are told exactly what is wrong with your car and you aren't forced into any unnecessary repairs. The parts needed were delivered fast and the repair was done in under an hour. I was pleased with the prices also..... very fair.
Overall, this was a very satisfying experience. Do not hesitate to bring your car in for whatever you may need. You wont be disappointed.
Less
|
It is so cool that WOMEN run this amazing, straight shooting, fair priced, no-BS, massively knowledgeable shop. I came here from Manhattan after trying to find a decent auto repair shop. I could... More >
It is so cool that WOMEN run this amazing, straight shooting, fair priced, no-BS, massively knowledgeable shop. I came here from Manhattan after trying to find a decent auto repair shop. I could not believe all the positive reviews they had so I wrote Audra...responded instantly...almost too easy I thought. Brought the car in and Shari took care of everything,....there is no place to go other than this unless of course you 1-want to pay higher prices for no better service, 2-trust your car to less knowledgeable folks, 3- get caught with repairs you do not need, 4-and be treated like hell as most shops do. Do not pass go..go directly to Great Bear Flushing.
Less
|
My first visit was for an alternative to my dealer's overpriced quote. Was dissatisfied with my previous mechs of late, and skeptical of the glowing reviews here. Now I am posting my own. Audra and... More >
My first visit was for an alternative to my dealer's overpriced quote. Was dissatisfied with my previous mechs of late, and skeptical of the glowing reviews here. Now I am posting my own. Audra and the rest of the staff provided first-rate service and advice, then repaired with factory parts for over 25% less than dealer. Audra's savvy knowledge of business peripheral to auto repair saved me add'l big bucks. Shop has always seemed very busy when I drove past, yet remarkably tidy. This asset to my Auburndale/Murray Hill neighborhood makes an excellent first impression. I won't go anywhere else.
Less
|
Great service ! This is a family owned business, friendly atmosphere and they were really nice to me. They would not try to rip you off. Audra and Bill are extremely friendly and they would try to... More >
Great service ! This is a family owned business, friendly atmosphere and they were really nice to me. They would not try to rip you off. Audra and Bill are extremely friendly and they would try to help you in every step. They are honest and the staff really cares about your auto maintenance. Highly recommended for those who are looking for a nice repair and auto body shop !! change your oil ? need new head light bulbs? ready for a tune up? They have everything for a great price and keeps your car smooth and running !! A+++++
Less
|
The best, friendliest service. Make you feel like your not being robbed. Everything that was done to my car was explained to me step by step. Ive been to other places but will only go here from... More >
The best, friendliest service. Make you feel like your not being robbed. Everything that was done to my car was explained to me step by step. Ive been to other places but will only go here from now on.. I was even bought lunch while I waited. Family atmosphere.
Less
|
I have been going to Great Bear Auto Repair for over 20 years for maintenance, repairs and auto body repair. They are the best shop in Queens! Honest staff, knowledgeable technicians and... More >
I have been going to Great Bear Auto Repair for over 20 years for maintenance, repairs and auto body repair. They are the best shop in Queens! Honest staff, knowledgeable technicians and mechanics, and a staff who really care about me. Audra is extremely knowledgeable and takes a genuine interest in all her clients. I have attended her monthly workshops and I definitely feel "empowered" and recommend everyone to attend. They are definitely #1 in all they do.
Thank you Audra!!!
Less
|
1# in customer service
very good in what they do More >
1# in customer service
very good in what they do
Less
|