I've never had anything but awesome customer service from Golden Shears. The groomers are great with my dog, even though he is a pain and takes lots of patience to groom. Also, the shop is immaculately clean and free of dog hair- the cleanest pet business I've ever been in. I have a really hard time believing the Judy's book review that says they saw a dog being struck, as the groomers have been nothing but kind to my pet. However, if it did happen, I hope the reviewer reported/discussed this with the owner- there's no way that Cathy would put up with that in her shop.