The team at Klein Honda found for me the exact pre-owned car I was looking for, and it was spotless! Everyone I dealt with went the extra mile in making my buying experience a pleasure. They even... More

The team at Klein Honda found for me the exact pre-owned car I was looking for, and it was spotless! Everyone I dealt with went the extra mile in making my buying experience a pleasure. They even volunteered to run trip-check on line for me to see how the freeways were doing before my drive home to Portland, Oregon. Everyone on their staff made me feel right at home. -Mark "Max" H. Pros: They will treat you right
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Yesterday I bought my first car in 14 years. I am a new widow and was pretty scared about the whole experience of buying a new car on my own. I used a Car Buying service and Klein Honda came up... More

Yesterday I bought my first car in 14 years. I am a new widow and was pretty scared about the whole experience of buying a new car on my own. I used a Car Buying service and Klein Honda came up with the lowest price. It's about 50 miles from where I live, but I felt the price was so good that I would give them a visit. I couldn't have been more pleased! I was impressed the minute I walked in the door. I was introduced to several of the guys who work there and everyone was friendly, courteous and ready to help me. They made a "scary" day for me a Wonderful one and I will always be thankful for that. They walked me through every detail of the car I wanted, showed me how everything worked, extra features, safety features, etc. We went for a drive and I loved it! I chose the CR-V 4 W/D with leather interior. There isn't anything about the car that I don't like. It's perfect for running around and I feel very safe with how it handles. I gave it the supreme test when I drove home last night in the wild wind and crazy rain. The car responded beautifully. I felt confident driving alone and reliability was my main concern when choosing a car. The Honda CR-V was rated Tops in Consumer Reports. I have received four phone calls today from the various guys at the dealership and I appreciate their concern and offers of any help in the future. As a single gal, that is important. I would highly recommend them. I like their Team Spirit! Thanks Guys!! Pros: Confident Friendly Staff Cons: None
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My car was making a strange noise when starting up. After trying other local honda dealerships with no luck, Klein was able tell me exactly what was wrong with my car and had me back on the road in... More

My car was making a strange noise when starting up. After trying other local honda dealerships with no luck, Klein was able tell me exactly what was wrong with my car and had me back on the road in no time. THe shuttle service was just delightful and the staff was awesome!!!!! GO TO KLEIN, you wont regret it. Pros: Friendly service, great technicians! Cons: NONE!
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I stopped into Klein Honda the other day for an oil change. I didn't have an appointment, but I was hoping they would still be able to get me in and they did. Even without an appointment, they were... More

I stopped into Klein Honda the other day for an oil change. I didn't have an appointment, but I was hoping they would still be able to get me in and they did. Even without an appointment, they were still able to squeeze me in and finish the oil change in under an hour. It was such a relief to have them work with me. And after the oil change Tim went over everything they did in the oil change and inspection and answered all the questions I had. Overall Klein Honda's service department was great! Pros: Friendly knowledgable staff Cons: None
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Went for a roadtrip last week and about 2 hours from home my engine light came on and my car began to lose power. I located the nearest Honda dealer which happened to be Klein Honda and called ahead... More

Went for a roadtrip last week and about 2 hours from home my engine light came on and my car began to lose power. I located the nearest Honda dealer which happened to be Klein Honda and called ahead to see if they could squeeze me in for quick fix. About 2 hours later I was back on the road and my Honda was again running like a champ. It ended up just being a sensor that had gone bad. Everybody was very friendly and understood that I really needed the car fixed to continue on with my roadtrip. Its almost worth the drive for the exceptional service. Thanks guys.. Pros: Friendly Staff Cons: Far From Home
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Towed my 1998 Honda Accord (92,000 miles) into dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car... More

Towed my 1998 Honda Accord (92,000 miles) into dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car was worth nothing if I did not fix it and worth $9000 if I changed the engine. Blue book stated car worth in excellent condition was worth $6000. I had him talk to my husband and then his car value and story about bent rod started to change. Refused to let him work on car and had it towed to another auto repair shop. Called the next day to talk to manager (he was in a meeting). Ben told me they would not recommend a new engine if it was not necessary. Master Technician checked car out so it was needed. Boloney!!! New shop, Evergreen Autoworks, said I probably went through a big puddle and sucked water into the air intake. Removed water, changed oil, air filter and spark plugs. Received car two days later and runs perfectly. NO NEW ENGINE REQUIRED. Honda dealer wanted to scam me into getting new engine when it was not needed. I will never return to this dealer. RIP OFF. Pros: Close to home Cons: Liars
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They were all very friendly and honest about work that needed to be done to my Honda accord. I would definitely go back and recommend them to everyone! Pros: Honest and friendly Cons: none

They were all very friendly and honest about work that needed to be done to my Honda accord. I would definitely go back and recommend them to everyone! Pros: Honest and friendly Cons: none
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I bought my red Honda Accord Coupe from Klein Honda last week! I submitted an email to their eSales department and they responded back fast with a very personal email. This made me feel good and... More

I bought my red Honda Accord Coupe from Klein Honda last week! I submitted an email to their eSales department and they responded back fast with a very personal email. This made me feel good and confident that maybe buying a car is not the bad. I worked with a salesperson named Mitch and he was able to answer all of my questions. If he did not know the answer he was honest and said that he would find out and get back to me, which he did. Great customer service. I had an enjoyable experience at this business. It changed my perspective on buying a car! Pros: Friendly, a bunch of fun people, saved me money Cons: could have better coffee
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By far the worset dealership I have visited in my search of a Honda Pilot EXL. When I enter the dealership, I told them upfront that I knew about the $1250 manualfaturer to dealer incentive on the... More

By far the worset dealership I have visited in my search of a Honda Pilot EXL. When I enter the dealership, I told them upfront that I knew about the $1250 manualfaturer to dealer incentive on the 09 Pilots, but they lie to me and say that goes to factory not them. Then they lie about the dealer holdback. They also want to charge me $3000 on accessories that you can get aftermarket for 1/5 of the price. The invoice sheet they pull out for me is at least $1500 more than what's on edmunds. After I raise $2000 on top of my original offer and allow them to have a fair profit, all I hear from them was give me more! come on you can do that!. I, as any informed buyer, just say thank you and pack up and leave. Then I heard them saying something very unprofessional behind me, even before my family walks out of the dealership. Conclusion? Tons of sales tricks, high price, unwilling to negotiate fair price, you name the rest. If you did your homework, don't go there, as they will tr
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By far the worset dealership I have visited in my search of a Honda Pilot EXL. When I enter the dealership, I told them upfront that I knew about the $1250 manualfaturer to dealer incentive on the... More

By far the worset dealership I have visited in my search of a Honda Pilot EXL. When I enter the dealership, I told them upfront that I knew about the $1250 manualfaturer to dealer incentive on the 09 Pilots, but they lie to me and say that goes to "factory" not them. Then they lie about the dealer holdback. They also want to charge me $3000 on accessories that you can get aftermarket for 1/5 of the price. The invoice sheet they pull out for me is at least $1500 more than what's on edmunds. After I raise $2000 on top of my original offer and allow them to have a fair profit, all I hear from them was "give me more! come on you can do that!". I, as any informed buyer, just say thank you and pack up and leave. Then I heard them saying something very unprofessional behind me, even before my family walks out of the dealership. Conclusion? Tons of sales tricks, high price, unwilling to negotiate fair price, you name the rest. If you did your homework, don't go there, as they will treat you like an uninformed idiot. Just a plain waste of time. Never go there again. Pros: None Cons: Tons of sales tricks. Liars.
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