It seems like the norm these days is poor service- not so at LATHAMS LUGGAGE. The good service I received there was greatly apreciated as was the nice store and great merchandise.. Kudos!

It seems like the norm these days is poor service- not so at LATHAMS LUGGAGE. The good service I received there was greatly apreciated as was the nice store and great merchandise.. Kudos!
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I bought a bag some where else and took it in to lathams for repair, they fixs the bag on the spot and did not change me a thing. I think thats good service. I will go back next time and look,they... More

I bought a bag some where else and took it in to lathams for repair, they fixs the bag on the spot and did not change me a thing. I think thats good service. I will go back next time and look,they have a great selection of luggage and leather goods.
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The ownership at Latham's luggage is horrible. They treat customers and employees with complete and utter disrespect. I would not recommend this store to an enemy. Do yourself a favor and buy... More

The ownership at Latham's luggage is horrible. They treat customers and employees with complete and utter disrespect. I would not recommend this store to an enemy. Do yourself a favor and buy from anyone else, anywhere else. The prices are high, the quality is average, and the service is awful.
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After having purchased multiple pieces of high end luggage here, I would NOT recommend purchasing luggage from Latham's. Ownership is less than cordial or helpful, follow up is non-existent, and... More

After having purchased multiple pieces of high end luggage here, I would NOT recommend purchasing luggage from Latham's. Ownership is less than cordial or helpful, follow up is non-existent, and the Owners attitude is TERRIBLE! STAY AWAY!
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I travel very often and needed a good quality 22 suitcase. I settled on Latham's own brand largely due to the excellent wheels, good construction, and assurance of satisfaction. I've never been... More

I travel very often and needed a good quality 22 suitcase. I settled on Latham's own brand largely due to the excellent wheels, good construction, and assurance of satisfaction. I've never been disappointed, always been treated with respect, and the one problem I had with the bag was taken care of at no cost and with apology. I will go back if and when this bag ever wears out - it's traveled over 150,000 miles and uncounted baggage handlers yet it still looks good!
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I went to Latham's to find a travel bag. I went in March; when I mentioned that I was shopping for a Christmas present, and asked if the selection in the product line I was looking at might be... More

I went to Latham's to find a travel bag. I went in March; when I mentioned that I was shopping for a Christmas present, and asked if the selection in the product line I was looking at might be broader closer to Christmas, the owner seemed to get agitated. He said, What are you doing that for? and then, I probably won't even have these any more by then. They'll stop making them. They'll be making something completely different by then. Not only that, but his price was $10 higher than the online price.
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In August or September of 2007 I purchased a leather messenger-style bag at Latham??????s. At the time of purchase I explained what the bag would be used for??????carrying a laptop and... More

In August or September of 2007 I purchased a leather messenger-style bag at Latham??????s. At the time of purchase I explained what the bag would be used for??????carrying a laptop and students?????? papers. I purchased a bag, recommended to me by Kirk Latham, that supposedly was made with high quality leather and would last twenty years. It cost around $250, to my recollection. In October of 2008 the nylon-web strap on the bag began to disintegrate. When I brought it in to Latham??????s I learned that the problem was happening with other people??????s bags. The strap was replaced without a problem. Unfortunately, the bag failed in two other parts after the first problem was fixed. The main handle broke, and the leather holding the strap buckle also broke. In both cases, the leather itself failed. This is three failures in a bag that was less than three months old. When I brought the bag into Latham??????s on November 30, I was told that I was overloading the bag. At the time the bag held a laptop and a few manila folders of student work, weighing 10-12 pounds. When I insisted that the bag was defective and asked for a replacement, the person helping me grudgingly agreed to have it repaired instead. He refused to take the bag back, saying he couldn??????t resell the bag. The bag is defective??????of course it can??????t be resold! Since leaving the bag for repair, which was supposed to take a week or two, I have regularly called in to hear various excuses about why the bag hasn??????t been ready. At this point, Latham's has had the bag in for repair longer than I have since purchasing it. This is absolutely unacceptable.
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I did not enjoy 'looking and buying' there. All of the stores merchandise is made in China and vastly overpriced. The owner is a really specially kind of jackass. I have only had the misfortune to... More

I did not enjoy 'looking and buying' there. All of the stores merchandise is made in China and vastly overpriced. The owner is a really specially kind of jackass. I have only had the misfortune to cross his path a few times. He was very unwelcoming to me. He struck me as the kind of person who truly enjoys the sound of his own voice. While attempting to casually converse with him, he seemed to agree with himself a lot. I suggest that consumers shop for luggage apparel and other useless crap elsewhere.
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I will never go in that store again. I went in today to return some merchandise, which had been purchased a little over a month ago. Since it was past the 30-day return policy, I asked for a store... More

I will never go in that store again. I went in today to return some merchandise, which had been purchased a little over a month ago. Since it was past the 30-day return policy, I asked for a store credit. Kirk Latham, the owner, began yelling, yes yelling, at me, saying that he hated dealing with customers like me, he can't believe I'm so cheap, why am I wasting his time, etc. This went on and on while he was issuing the credit. I thought he was going to jump over the counter and attack me. He told me to get out. I left, with the credit, but I never want to go in there again. I can't believe this person is in business.
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The owner, Kirk Latham is literally psychotic. He doesn't know how to manage his business or employers. He is rude to customers and often curses behind their backs. He also is NOT good with... More

The owner, Kirk Latham is literally psychotic. He doesn't know how to manage his business or employers. He is rude to customers and often curses behind their backs. He also is NOT good with returns. Not a good business to support. Recommend going elsewhere. He is essentially running the business his father left him to the ground.
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