Late delivery and offer bad customer service. When you purchase something make sure to check delivery on your invoice. There do not offer free delivery eventhough it is late and make you wait . This... More

Late delivery and offer bad customer service. When you purchase something make sure to check delivery on your invoice. There do not offer free delivery eventhough it is late and make you wait . This guy James claim he is the manager was not helpful at all. Shop and purchase at your own risk at EQ3. Cons: bad customer service
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I had shopped at the EQ3 located in SF and just recently stopped by the Emeryville showroom. What a spot!!! The showroom is beautiful - congrats to the owners for having two incredible showrooms... More

I had shopped at the EQ3 located in SF and just recently stopped by the Emeryville showroom. What a spot!!! The showroom is beautiful - congrats to the owners for having two incredible showrooms with totally different feels. The staff was helpful and really knew what they were talking about. The woman who helped me (I can't recall her name off the top of my head) offered some really great design advice to a girl who was having a design crisis... I never felt like I was wasting her time and she was never pushy (unlike experiences that I had in another store.. 2 words.. initials R and B!) I ordered a chest of drawers and was given the option to pick it up or have it delivered. Because it came assembled (!!!!) I opted to have it delivered. The chest was in stock, and they arranged delivery the next day. The crew was on time and incredibly courteous. I will be back.. you can be sure of it!! Pros: Great showroom, friendly staff, good quality, affordable Cons: $1 to park for 3 hours... not really that much of a con, but...
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My wife and I searched for a bedroom armoire for months and found EQ3's Canyon hutch and base, which seemed stylin' if not a bit pricey. We'd seen enough of Ikea and were willing to give EQ3 a try.... More

My wife and I searched for a bedroom armoire for months and found EQ3's Canyon hutch and base, which seemed stylin' if not a bit pricey. We'd seen enough of Ikea and were willing to give EQ3 a try. After visiting the showroom, we decided to purchase. The sales guy, Gabe, told us we could pick up the hutch and base from their distribution center since the hutch (the large part) comes unassembled. We opted for delivery ($85). They recommended that we set up the base first to make sure everything was okay and that it would go up our narrow staircase. About 1 week later, I got a call from the delivery folks to schedule the delivery. A few days afterwards, they arrived. First, it turned out the hutch did NOT come unassembled. As directed by the EQ3 sales people, we asked the delivery guys (2 of 'em) to take the base up first to make sure it would fit. Well, they brought in the hutch first. My wife had to try getting their attention several times before they would listen to us. These guys were very rude and clearly did not care what we thought. Well, the base barely went up the stairs and in the process they badly scuffed our walls and wiped their shoes all over our tan carpet. Since it was now very clear that the hutch would not fit up the stairs because it did not arrive unassembled (as promised by Gabe), we politely and apologetically asked the delivery guys to take the base back down. They were resistant and even vocally mocked me and my speaking! They scuffed the walls even worse going back down. I called EQ3 because the delivery guys insisted I sign for the 'delivered merchandise'! They seemed almost threatening, especially given how they were mocking me and so rude earlier. Their customer service person (in SF), James, informed me -- after at least 3 calls -- that I would get a refund the next day, including for delivery. Guess what? Four days later, I found out no refund had been issued! I had to ask their GM to issue it. Obviously, we'll never shop there again! Pros: They have some different styles not common elsewhere Cons: Rude customer service, incorrect info, rude delivery guys, broken systems (refunds), no commitment to customers
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I purchased the Bosa tower and Bosa buffet in August. I was told the tower was in stock at their warehouse, but the buffet had to be ordered. They said they would hold the tower, and delivery... More

I purchased the Bosa tower and Bosa buffet in August. I was told the tower was in stock at their warehouse, but the buffet had to be ordered. They said they would hold the tower, and delivery would be in 10 to 14 days. Two weeks later the buffet arrived at the warehouse damaged and had to be reordered. Id have to wait another 10 to 14 days. Another two weeks and Id heard nothing, so I called. They checked their inventory. The buffet had been received, but the tower, which had been held in my name, had been sold. They told me this is a problem we have been having with the warehouse. After expressing my disappointment with their inability to keep their word, the general manager telephoned me to discuss my disappointment with their service after the sale. He arranged delivery of the buffet that evening. It was delivered on time, assembled and in excellent condition. The general manager said that my tower was reordered and on its way from Canada, and available Saturday. I called Saturday and was told that the tower hadnt arrived. The truck was stopped at the border by customs. Only the second time this has ever happened to us was the excuse. Tuesday, I called again. It was in! The general manager arranged delivery and it arrived on time. Only problem was that the tower, which was advertised in their web site as no assembly required, and which the sales person also promised no assembly required, was, in fact, quite unassembled. I wasnt going to send it back. Don't know when I'd see it again. Pros: Modern Style Cons: Modern Problems
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