OMG! I have been going to Karen's for 5+ years now. I love it. Kellie is my stylist, but have had Laura, Melissa and Wendy also cut my hair - all did great. Took my daughter for nails b-4... More

OMG! I have been going to Karen's for 5+ years now. I love it. Kellie is my stylist, but have had Laura, Melissa and Wendy also cut my hair - all did great. Took my daughter for nails b-4 recital and they did a great job. Treated her like she was very special. FWIW I always recommend this salon to friends. Pros: Always see another customer I know there Cons: None
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Have to agree with cheezeit.... I've been a customer for a year and have had only positive experiences at Karena's. I drive over an hour just to have Laura cut and color my hair because she's so... More

Have to agree with cheezeit.... I've been a customer for a year and have had only positive experiences at Karena's. I drive over an hour just to have Laura cut and color my hair because she's so talented and sweet. None of the salons in the Naperville area compare in customer service, as far as I'm concerned. Pros: friendliness of staff, talent, value, never wait long
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Hey ilanka813... are you going to try to get the book you just wrote published? Man, you have way too much time on your hands. You have been "going there for years," so now you leave a review? I... More

Hey ilanka813... are you going to try to get the book you just wrote published? Man, you have way too much time on your hands. You have been "going there for years," so now you leave a review? I have also been going there a long time as well and you are way off. I have some advice for you... online dating might be a start. There is a whole big world out there. :)
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I have been going to Karena's salon for years. It was always a great place and it kills me to give them only one star. Now that Karena isn't in the salon much, the stylists make their clients wait... More

I have been going to Karena's salon for years. It was always a great place and it kills me to give them only one star. Now that Karena isn't in the salon much, the stylists make their clients wait while they do their own hair. The receptionist Jackie is not helpful. If a friend of the stylists comes in to get her hair done, expect to be set to the side while they do their friends hair before yours. Karena's is going down hill. They need someone like Karena their on a daily basis to guide them on customer service. Some of the stylists take advantage of Karena's absence. This is not a review on everyone who works at Karena's. The masseuse, the esthetician, and the nail stylists all still have kept Karena's level of customer service. Pros: esthetician, massuse Cons: too much waiting
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My wife and I have been going to Karena's for years. The location of the salon does not really allow for a lot of walk-in customers, being located in a strip mall on a road behind the Larkin Jewel,... More

My wife and I have been going to Karena's for years. The location of the salon does not really allow for a lot of walk-in customers, being located in a strip mall on a road behind the Larkin Jewel, so the business is truly networked through Elgin-area residents and 100% word-of-mouth. Since the salon is always busy, I think this speaks volumes about what type of service you can expect. Pros: Great customer service, Redken/Pureology Haircair Products Used, Skilled Stylists Cons: Location of the Salon, Salon Appearance May Be a Bit Dated
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Karena's well trained staff is always friendly, and although the prices may be just above average for a salon experience, it i always worth it. They are very attentive, and extremely good at whaht... More

Karena's well trained staff is always friendly, and although the prices may be just above average for a salon experience, it i always worth it. They are very attentive, and extremely good at whaht they do. Massages, spray tans, color specialists, haircuts,waxing etc-Karenas has it all!
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Totally ruined my perfect day. Don't know what they are doing, not friendly at all, not professional in the least, the owner is very annoyingly FAKE! Worst salon experience ever. and where is the... More

Totally ruined my perfect day. Don't know what they are doing, not friendly at all, not professional in the least, the owner is very annoyingly FAKE! Worst salon experience ever. and where is the spa?
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Karena's salon & spa is above average when it comes to customer service. The receptionists greet you by name upon entering the salon. I have never been disappointed with any service I have had a... More

Karena's salon & spa is above average when it comes to customer service. The receptionists greet you by name upon entering the salon. I have never been disappointed with any service I have had a Karena's. Pros: Very friendly staff, Great service, Clean Cons: No cons for Karena's
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Are you suffering from short, brittle, peeling nails? Do you long to have nails like the ones in the commercials? This is a local business that has attempted over the years to give you nice nails.... More

Are you suffering from short, brittle, peeling nails? Do you long to have nails like the ones in the commercials? This is a local business that has attempted over the years to give you nice nails. The staff is less than friendly, hard to understand, and not client savvy. For those nails you long for, it will be worth your drive to avoid this place.
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I went here once before going to a wedding and I was very pleased with my manicure. The best part was the price, this salon was much cheaper than others I have gone to in Chicago. The salon was... More

I went here once before going to a wedding and I was very pleased with my manicure. The best part was the price, this salon was much cheaper than others I have gone to in Chicago. The salon was well lit and clean inside, my manicurist didn't speak english very well but she was very skilled and I felt great after leaving. You can also get a massage here, however I did not get one at the time. I walked in on a weekday and didn't have to wait, but I would consider calling ahead on a saturday or evening. PROS: great manicure, affordable CONS:
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