I bought a Mazda 3 from them 4 months ago. It only had 25k miles on it. 5k miles later, I need all new tires because the tread is worn. I called the office and one of the salespeople -hung up on... More

I bought a Mazda 3 from them 4 months ago. It only had 25k miles on it. 5k miles later, I need all new tires because the tread is worn. I called the office and one of the salespeople -hung up on me-. I spoke with the manager, and basically there is nothing they can do once you drive off the lot. He then offered me a "free oil change" for my trouble, even though I was already told that my first oil change would be free. Stay classy, Doug's. Pros: At least I have a car Cons: Lied, hung up on a service call, blamed me.
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Service Department is very unhelpful. I am very dissatisfied with their ability to help. Last Friday I had a light go out in the center console of my Mazda 6. I called Doug?s Lynnwood Mazda... More

Service Department is very unhelpful. I am very dissatisfied with their ability to help. Last Friday I had a light go out in the center console of my Mazda 6. I called Doug?s Lynnwood Mazda service department on that day and they were already closed. Then I called Saturday and they said the service department was closed Saturday and to wait till Monday to schedule an appointment. When I called back Monday to schedule an appointment they said the warranty ran out. Guess when it ran out? SUNDAY!!! I said well I called you guys Friday and Saturday to set something up but you were closed and you guys told me to wait till Monday to schedule something. They wouldn?t help me out and when I asked to speak to the manager the manager wouldn?t even think about it or try to help out in anyway. I told them the problem started before the warranty ran out and it wasn?t my fault. The head manager Jerry said, ?Well I was here for 12 hours on Friday.? I told him that his front desk lady said service was closed so I couldn?t talk to anyone anyway. I called at about 530. In the end they said sorry the warranty is out. I believe that is just bad customer service to not even consider helping out a long time customer. This isn?t the first time that the service department has failed to satisfy me. A few years ago I came in because the check engine light came on. When I took it in they said it was just a gas cap leak so just tighten the gas cap and the turned off the check engine light. Well of course the check engine light came back on and I had to take it in again. Then the service department tried to change the gas cap with a new one and sent me on my way. Again the check engine light came on and come time find that the gas cap they put on wasn?t even for a Mazda 6.
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Helped purchased a new Mazda 3 for my daughter. My daughter did all the research. She went to several dealers while researching what would be her first new car. She is a recent college gratuate... More

Helped purchased a new Mazda 3 for my daughter. My daughter did all the research. She went to several dealers while researching what would be her first new car. She is a recent college gratuate but looks very young. Not all people took her seriously. The people at Doug's were very kind, informative and patient. The day i went with her the car was waiting in the showroom for her. All I needed to do was co-sighn. I felt my daughter was treated very well
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I got the worse service I've ever recieved at Dougs Mazda! The salesmen were rude, and didn't even seem to want to help me! I went to Everett Mazda insteand and bought a car! I highly recommend to... More

I got the worse service I've ever recieved at Dougs Mazda! The salesmen were rude, and didn't even seem to want to help me! I went to Everett Mazda insteand and bought a car! I highly recommend to stay away from Dougs Mazda, bad service!!!
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Jeez, see the other listing under Doug's Hyundai even though they sell Mazda not Hyundai. This was a great buying experience for me. Go here if you are interested in Mazdas. I bought here. Would buy... More

Jeez, see the other listing under Doug's Hyundai even though they sell Mazda not Hyundai. This was a great buying experience for me. Go here if you are interested in Mazdas. I bought here. Would buy here again. More relaxed sales style. Costco discount honored here. Pros: relaxed style, good deals, professional staff
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