I went in for a simple service and WOW!!! They took the time to explain everything they did to my car...They even opened my hood and pointed out every piece they replaced and serviced!!! I have... More

I went in for a simple service and WOW!!! They took the time to explain everything they did to my car...They even opened my hood and pointed out every piece they replaced and serviced!!! I have never experienced this at any of the other local Toyota dealerships. Magic Toyota is my new home for SERVICE. Pros: GREAT PEOPLE!!!! Cons: Nothing
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I went to Magic Toyota about two weeks ago to test drive a 2010 Corolla LE. At first the salesman was very helpful and informative until I told him that I wasn't going to buy it that day and I just... More

I went to Magic Toyota about two weeks ago to test drive a 2010 Corolla LE. At first the salesman was very helpful and informative until I told him that I wasn't going to buy it that day and I just wanted a quote because I wasn't completely sold on the car just yet. After haggling for about thirty minutes, he came back with a quote that was $16,888 with a $500 customer cash rebate and 0% financing for 36 months. I took that quote and gave him my contact information. The next week he must have called me at least once a day asking me when I was coming in to buy the car. I was quite annoyed and didn't really want to talk to him and told him that email was the best way to contact me basically so I can have everything in writing. I went back to the dealership today because I was ready to finally buy the car, but when I got there the car that I wanted was already sold so he showed me a 2009 LE. Since the 2009 is basically the same as the 2010, I decided that it was okay. Once I went into the office, he tried to tell me that the best he could offer me was MSRP which was nearly $19,000 when the week before he gave me a quote IN WRITING for $16,888 for a 2010. His reasoning was that the "Cash for Clunkers program makes it so that they no longer can give discounts" and that the quote he gave me before no longer applied which doesn't make any sense at all. He then proceeded to tell me that I would still be getting a good deal since there was a $1000 rebate which I can only use as a down payment. Again that doesn't make any sense since that didn't lower the price on the car at all. He acted like there were so many people that would love to buy this car for MSRP and that I would be making a big mistake to walk away as if there wont be any more cars tomorrow. I was so fed up that I walked out for the second time. I will never go back to Magic Toyota again even though I really wanted that Corolla. That was by far the worst car buying experience ever. I did not appreciate the bait and switch and all the high pressure sales tactics and lying to sell a car. NEVER GO HERE!!!! Pros: The bottle of cold water the salesman gave me Cons: Terrible sales tactics
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Wow. I was completely blown away to see negative reviews about Magic Toyota! I bought my AWESOME FJ Cruiser there about 6 months ago and found the whole experience to be wonderful. I had called... More

Wow. I was completely blown away to see negative reviews about Magic Toyota! I bought my AWESOME FJ Cruiser there about 6 months ago and found the whole experience to be wonderful. I had called them in advance and told them what I wanted and what I was willing to pay. When I showed-up, my new FJ was already detailed waiting for a test-drive! I hadn't told them I had a trade-in, so that slowed the process down a bit, but I ended up getting $500 over Blue Book on my trade-in too. So, what can i say? I've bought several cars in my life both new and used and I thought Magic Toyota was great. Pros: Lots to choose from. Nice people. Cons: hard to find a parking space
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I took my car in for service, after NINE days (which I thought was too long already) I phoned to find out where my car was, and was told it was going to be a couple more days. When it came back,... More

I took my car in for service, after NINE days (which I thought was too long already) I phoned to find out where my car was, and was told it was going to be a couple more days. When it came back, thankfully working, it was COVERED in dog hair. I dont have a dog, and when my car was dropped off, it was in pristine condition inside. I also got: dirty boot marks, a couple of extra scratches and some take-out napkins, oh and somehow their 'test-drive' added 400 miles to the odometer too. THEY USED MY CAR!!!!!! that is not OK. If you want to leave lying, cheating, crooks in charge of your vehicle; take your car here. If you have ANY alternative at all, please consider it as these people dont deserve the business. Pros: They are not PROs Cons: untrustworthy lying cheating free-loaders.
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If you want a deceptive dealership with terrible service this is the place for you. We just spent $35,000 on a 2006 4Runner. After we signed the paperwork and were taking delivery of the car we... More

If you want a deceptive dealership with terrible service this is the place for you. We just spent $35,000 on a 2006 4Runner. After we signed the paperwork and were taking delivery of the car we were informed that one of the keyless remotes was missing. They refused to provide us with one, saying that used cars were sold "as-is". We also discovered that there were no owners manuals in the vehicle, they intended to send us off with a complex vehicle (Including a Nav system) with no documentation. I requested a manual, they would not provide me with one, finally gave me a 2005 saying "they are absolutely identical" we have since found that there are many differences. I've worked my way up to the general sales manager and have been refused any satisfaction, they have told me some gems such as "lots of things that are on a new car are missing on a used one". None of the missing items were disclosed prior to the sale, I wonder how many other components we will discover are missing. Nice to see they take such pride in touting the benefits of the "Toyota Certified Used Vehicle Program". This is my worst car buying experience ever, find a better Toyota dealer, none can be any worse than this.
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Using online contacts, this un-Magic company does not reply so essentially they are demonstrating how they treat customers. NOw would you want to be a customer and treated like this???? ... More

Using online contacts, this un-Magic company does not reply so essentially they are demonstrating how they treat customers. NOw would you want to be a customer and treated like this???? IGNORED Pros: NONE Cons: Everything they DON'T do
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This is the only repair shop I've ever experienced where they've told me I didn't need expensive repairs I thought I did. This has happened twice, so it must be a trend and not a fluke. Honesty... More

This is the only repair shop I've ever experienced where they've told me I didn't need expensive repairs I thought I did. This has happened twice, so it must be a trend and not a fluke. Honesty is indeed the best policy!
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