I love, or at least used to love eating Rice Kitchen's food. Always cooked just right and at a very reasonable price. The problem is with the girls they have working the counter. Every time I've... More

I love, or at least used to love eating Rice Kitchen's food. Always cooked just right and at a very reasonable price. The problem is with the girls they have working the counter. Every time I've gone there (except for the first time) the girl at the counter was rude and seemed as if she didn't want to be bothered with my questions (which were specific and easily answerable, not generic and undeterminable). The last straw was when I called in a carry out and the girl was EXTREMELY RUDE on the phone. I called back to add something to my order and she said "is that it?" and hung up on me. I never went to pick up that order. The best part came when she called ME about an hour later asking where I was, to which I replied "is that it?" and hung up on HER!! I love their food, but I wouldn't eat there again absent a showing that the rude girls who work the counter there are no longer in the restaurant's emply. Pros: The food is the best Asian food I've found in the Lansing area. Cons: The great food is not worth putting up with the girls working the counter. Their service STINKS!
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Hi, i'm Junior these year, and i ate Rice Kitchen for like triple thousand times. It was so good, especially the asia special that's written on the board. Em... there's a lot of bad comments about... More

Hi, i'm Junior these year, and i ate Rice Kitchen for like triple thousand times. It was so good, especially the asia special that's written on the board. Em... there's a lot of bad comments about Rice Kitchen, but i can't understand why this comments for. I used to worked at a restaurant that open till 2am, and there's a lot of drunk customers. Bad customer service will happened on me either. Sometimes you guys should understand that people will have a margin on their temper. Once a people came drunk and spoke a lot of nonsence things to yourself so what do you think??? Be a customer is not always the right. YOU RESPECT PEOPLE, PEOPLE WILL DEFINITELY RESPECT YOU.... Pros: Very Good Cons: Absolutely Great
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I'm allergic to peanut butter and ordered something that really I didn't know would have peanut butter in it, cold sesame noodle. I told them I wanted something else and they told me that they... More

I'm allergic to peanut butter and ordered something that really I didn't know would have peanut butter in it, cold sesame noodle. I told them I wanted something else and they told me that they could get me something else at 15% off. "Your kidding?" I said. I went into a 10 minute long argument with a lady whom I had problems with before but not as bad. She told me I should have asked if I had food allergies. Honestly, who puts peanut butter in noodles? I asked my friends who were either first generation amaericans or had parents from Asia and they told me it does happen but only with a specific style, Tai. Also their english is almost non-existant. I tell them a landmark two blocks away from them (since I work within down town east lansing) and it took me 5 minutes for them to know where I was, the Marriot hotel. They have good food but if your willing to stand the horrible service try at your own risk. Pros: Good food Cons: Horrible service
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The driver got confused as to my location and my food took over an hour to get to me. Driver was audacious enough to ask for a tip. Operationally, not the best. The food was average, nothing that... More

The driver got confused as to my location and my food took over an hour to get to me. Driver was audacious enough to ask for a tip. Operationally, not the best. The food was average, nothing that doesn't taste like it came from the bowels of the House of ING. Oh, yes, and if you order the Orange Chicken, don't be alarmed by the stuff that looks like it fell off of the bottom of someone's shoe, that is orange rind (I hope it is anyway). Pros: Food was decent enough for what it is. Cons: Service was horrible
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It is a shame that a restaurant like this is still operating in EL. Staff is very unpleasant and rude to customers. There is ZERO customer service. Food is below par. The owner should really assess... More

It is a shame that a restaurant like this is still operating in EL. Staff is very unpleasant and rude to customers. There is ZERO customer service. Food is below par. The owner should really assess his staff. Utterly disappointed and worst dining experience. This place should close down!
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The only reason this restaurant is still in business is because of its location. It's fairly close to the campus. The people behind the counter take no interest at all in helping customers. Very... More

The only reason this restaurant is still in business is because of its location. It's fairly close to the campus. The people behind the counter take no interest at all in helping customers. Very rude and treat all customers like they are a bother to them. Don't bother to go. I would rate it the worst restaurant in the Lansing area. Pros: Nothing, really Cons: Poor customer service. Bad manners all over the place
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I have ordered many times previous to tonight. I have dietary restrictions so it is hard for me to eat at many restaurants. I used to love Rice Kitchen. I called to tell them that they gave me the... More

I have ordered many times previous to tonight. I have dietary restrictions so it is hard for me to eat at many restaurants. I used to love Rice Kitchen. I called to tell them that they gave me the wrong food, and which I couldn't eat, because there was something I couldn't eat in my food. They laughed at me. Told me I was lying, and hung up on me. I called back to let them know, this is no way to treat someone who is paying for the food. And the women on the phone, who lied to me about her name and the manager's name. Began to swear at me. I let her know I was going to loge a complaint and she still did not care, and kept on swearing. I told her, that I will be contacting her manager in the morning, and she said, "I don't care, I hate this F***ing job".She then told me, I lied because I did not call until an hour and 15 minutes after I ordered, and that is because it took over an hour to get here, but she claims I lied about that also. After that, I hung up the phone and began to write this. Do Not Order from Rice Kitcehn On Grand River. It is a waste of money...and time.. Pros: nothing.... Cons: everything
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I must say, I order from Rice Kitchen all the time but as of today. I will not order from there any more. The person taking my order can't even speak proper english let alone pronounce simple words... More

I must say, I order from Rice Kitchen all the time but as of today. I will not order from there any more. The person taking my order can't even speak proper english let alone pronounce simple words like cross and street. I recommend to order in person and a translator for the simple fact not speaking proper english gives them an excuse to be rude. I can not believe they are still in business. They lack sanitary conditions and should be reported to the Health Department for unsanitary conditions. I must say they discriminate against non asian customers and is very disrespectfull toward kind and trying to understand them people.
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Bad food with egg shell in the food. Rude waitress and may be because all of them were college student so didn't bother to show customer service. I will never go there again.This was the first and... More

Bad food with egg shell in the food. Rude waitress and may be because all of them were college student so didn't bother to show customer service. I will never go there again.This was the first and last experience ever.
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I never really understood why the people behind the counter at this place are so nice to Caucasians ,while unimaginable rude to colored folks ???? This is something I have observed ALL the time I... More

I never really understood why the people behind the counter at this place are so nice to Caucasians ,while unimaginable rude to colored folks ???? This is something I have observed ALL the time I have been there. Hmmmmm.... wonder what could that be???
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