This business establishment is a blight on the reputation of Lansing. They lie in wait, seeking to tow as many vehicles as possible, charge exorbitant rates, and treat the car owners like... More

This business establishment is a blight on the reputation of Lansing. They lie in wait, seeking to tow as many vehicles as possible, charge exorbitant rates, and treat the car owners like dogs. During a recent Spartans game, they towed at least 150 cars from lots in the city that were not clearly marked as no-parking zones!! My kids and I had to walk 3 miles to get to their station, where they proceeded to squeeze our money out of us, and treat us with mocking disgust. There were other victims walking in from all over, and it was a mob scene--people yelling and crying! Everyone was charged $160-$210, plus given a $40 parking ticket. Customers that protested the high rates were told "Too bad! Pay up or pay more later, and if you keep complaining, we will call the cops!" Then they refused to give some people a ride to the lot 5 miles away were their car was impounded!! I have never seen a business treat people with such unprofessionalism and blatant disrespect. There needs to be a class action lawsuit against this place. Stay way!! Give them NO business!!! Pros: Pros at treating people horribly. Cons: Cons? They should be CONvicts!
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I have used H&H many times over the years for various vehicles and their repairs. The honesty and integrity they maintain is unbeatable and their customer service is top notch. There has been more... More

I have used H&H many times over the years for various vehicles and their repairs. The honesty and integrity they maintain is unbeatable and their customer service is top notch. There has been more than one occasion over the years where they could have easily sold me something but talked me out of it due to the age or condition of my vehicles. They even drive me to work and pick me up when my car is being repaired. I would recommend these folks to anyone as I know they will treat my friends as I would want to be treated. I have read the negative reviews and I would have to surmise that they come from the fact that we live in a major college town and they do tow quite a few vehicles that aren't parked where they are supposed to be. Sour Grapes. Pros: Great Value! Not the least expensive place, but you always get more than you pay for! Cons: There aren't more people like this in the world.
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A very good thing about them is that they have an E85 pump (meaning the fuel blend is 85% ethanol). I don't know of any other places in the area to offer this, though I also have not been looking... More

A very good thing about them is that they have an E85 pump (meaning the fuel blend is 85% ethanol). I don't know of any other places in the area to offer this, though I also have not been looking very hard because I don't have a car that can take this high of ethanol content. Pros: E85 pump, funny messages on the marquee sign Cons: the regular gas is usually a few cents more expensive than other places
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THIS PLACE IS TERRIBLE. NO ONE SHOULD EVER GIVE THEM BUSINESS. MSU is a terrible place for students paying their own way through school to attend. If you are like me, you will have to live off... More

THIS PLACE IS TERRIBLE. NO ONE SHOULD EVER GIVE THEM BUSINESS. MSU is a terrible place for students paying their own way through school to attend. If you are like me, you will have to live off campus to get the least expensive housing you can find. In order to do so I have to drive to school, well I parked in a plaza parking lot, and this company H AND H had their manager sit outside and watch so they could ROB poor students of every dime they have. They charged me $250 to get my car back. THAT IS RIDICULOUS. The most I ever paid for a towing when I needed it was $65. It breaks my heard that a company would thrive on doing this to students. When I asked for my car back they laughed and told me I was one of the 15 they had towed that day and it was only 1:00pm!!!!!!!!!! I hope the feel damn shamed at what they do, and I hope you will TAKE YOUR BUSINESS ELSEWHERE. Pros: NOTHING!!!!!!!!!!! Cons: EVERYTHING!!!!!!!!!!!
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Repair charge + tow for the same problem one week later = $250 and a car with the original problem.

Repair charge + tow for the same problem one week later = $250 and a car with the original problem.
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