Food is great but god-awful service. Not sure if any of the wait staff was ever trained, or if they were all just pulled off the street from somewhere. Regardless, my bill came to 15.58 my debit... More >
Food is great but god-awful service. Not sure if any of the wait staff was ever trained, or if they were all just pulled off the street from somewhere. Regardless, my bill came to 15.58 my debit card was charged 58.78 + 15.58 for our bill. Apparently I was picking up the tab of a neighboring table of 5 (it was only me and my co-worker at my table). I asked the waitress what was going on since she left me several cc receipts, with the other tables charges on my card and our charges on my card. She said, she had taken care of it and it should be fine. I spoke with the manager who blamed the problem on technology, I said, actually you are at fault here, your waitress falsely charged my card. She still took no responsibility and claimed, the card would only be authorized, not charged. I asked for our 15.58 charge to be refunded, so that I could just pay cash. I was told it was, even though, I received no proof (they claimed they couldn't provide any). 5 days later, two charges show up on my credit card statement. I'm in the middle of a Beter Business Bureau dispute right now. Don't go here.
Pros: Good food
Cons: Terrible customer service
Less
|
Our office went to Hunter House for lunch (party of 6). We waited over a half an hour for our food to get to us, keep in mind these are sliders, french fries, onion rings and a salad, we seen other... More >
Our office went to Hunter House for lunch (party of 6). We waited over a half an hour for our food to get to us, keep in mind these are sliders, french fries, onion rings and a salad, we seen other parties getting their food before us that came in after us. When our food finally came, it wasn't very warm, in fact, the chili cheese fries were cold, one person still had to wait almost another 10 minutes for his hamburger, the meat in two different people's hamburgers was bad (one of them being the guy who had to wait the extra 10 minutes to get it). The owner (well I think it was), came over and took the burgers right away and had new ones made with new meat. Then one of the gals ordered a salad which comes in a large bowl with a tiny bowl of salad dressing. She asked for two extra. She got them, they were in even smaller bowls and they charged her for them - for both of them. It's not about the 50 cents, it's about getting enough dressing for your salad. I made a comment to someone that works there about the dressing and they said the chef insists on charging for it and when she tries to get away without charging, he doesn't let her. They did take the charge for the bad burgers off the bill but that was it. The waitress was very apologetic about the bad burgers. Wow, what an experience . . . overall, it was very bad. We will not be eating there anytime soon, actually never again. (The waitress' service was good, chef's service bad.)
Pros: Good Atmosphere-Good Waitress
Cons: Bad Service by Chef-Took Over 30 mins. to get Food-Food Cold & Bad Meat
Less
|
I've heard they are well known for their burgers, but the cuisine was outstanding. We dined on the patio and had great service. We had 3 different fancy appetizers of lamb, polenta and salmon. ... More >
I've heard they are well known for their burgers, but the cuisine was outstanding. We dined on the patio and had great service. We had 3 different fancy appetizers of lamb, polenta and salmon. The lamb one in particular with its asian influenced flavors was awesome. For entrees, one of my friends had a shrimp/pasta dish but my other friend and I had the chef recommendations of sea bass and scallops respectively. They were both so fresh, sweet and tender we were amazed and the sauces that accompanied our seafood dishes rocked. The french chefs have nothing on this restaurants chef. I guess the menu changes seasonally with some staples always on hand. I'm looking forward to trying the famous burgers but some of the rest of the menu items as well. Very reasonably priced and right around the block from greek town in the new Hilton Garden Inn hotel.
Less
|
Not only can you get a great meal and wonderful service at the new Hunter House in the Garden Hilton but the bartender, Scott, makes one of the best martinis anywhere! My girlfriend's Cosmopolitan... More >
Not only can you get a great meal and wonderful service at the new Hunter House in the Garden Hilton but the bartender, Scott, makes one of the best martinis anywhere! My girlfriend's Cosmopolitan was over the top! My Grey Goose martini was the best! I'd recommend this place for any occassion.
Pros: Excellent bartender, Great Service, Excellent Food!
Less
|
If this is Birmingham best burgers then it must be because they spent too much money for their houses and cant afford to go to a good restaurant for a decent burger! This was the worst grease... More >
If this is Birmingham best burgers then it must be because they spent too much money for their houses and cant afford to go to a good restaurant for a decent burger! This was the worst grease burger I have ever had, I had to put ketsup mustard and all of the pickels on it just so I could taste some flavor. The onions were so long that every time I took a bite it was like flossing my teeth only it was more exspensive buying these overpriced burgers then it would cost to buy dental floss. The only thing big on this burger is the bun, I can see why there is only one hunter house maybe it should be condenmed.
Pros: Great service
Cons: overpriced, run down, lousy and greasy food
Less
|
Eat the chili fries with a big shake or the hamburger sloppy
Pros: food, sexy waitress
Cons: no room More >
Eat the chili fries with a big shake or the hamburger sloppy
Pros: food, sexy waitress
Cons: no room
Less
|
Prices are outrageous for what you get--talk about classic WHERE'S THE BEEF? Take your microscope! More >
Prices are outrageous for what you get--talk about classic WHERE'S THE BEEF? Take your microscope!
Less
|
great slider in a back to the fifties setting (original< the only improvement would be a good chocalate malt More >
great slider in a back to the fifties setting (original< the only improvement would be a good chocalate malt
Less
|
There is a ton of history in this small old-fashioned restaurant eatery. My mother went there before she was married (She is now 70) and we all grew up on these wonderful burgers. I have lived in... More >
There is a ton of history in this small old-fashioned restaurant eatery. My mother went there before she was married (She is now 70) and we all grew up on these wonderful burgers. I have lived in Chicago and Atlanta and this place, by far, is the best!!!!
Less
|
This is the closest to the great hamburger places in Grand Rapids in the late 1940's-early 1950's such as "InWeGo," "Kewpee," the first "Big Boy" on East Divsion in 1958.
More >
This is the closest to the great hamburger places in Grand Rapids in the late 1940's-early 1950's such as "InWeGo," "Kewpee," the first "Big Boy" on East Divsion in 1958.
Less
|