That star is only bc I was required to give them one- and I guess there actual cards to deserve one- have they gone thru new managent or something? I have been getting my invites, thank you... More

That star is only bc I was required to give them one- and I guess there actual cards to deserve one- have they gone thru new managent or something? I have been getting my invites, thank you notes, and gifts there for years. I recently ordred Crane personalized thank you notes in anticipation of my son's b-day as well as buying the invites there. When the thank yous arrived they were the wrong card- I ordered fold over cards and these were flat but they did have my name printed on them. After going thru all sorts of annoying phone tag trying to get them to fix it the woman (claiming this came from the owner as she refused to let me speak to an owner or manager) said- "well you will pay for the replacement cards, right?" UMMMMMM NO!!!!! you ordered the wrong cards- I pointed to the cards I wanted in your catalog and was very clear- you got the wrong ones whether by transposing the order number or other issue (htey only asked me to check the spelling of my name on the order nothing else). Accidents happen and that is ok but she wanted me to pay for their mistake- she would not let me buy a small portion of the "mistake" cards (that had my name on them so what were they going to do with them) so I could start writing my thank yous. I asked her what she could do to help me out due to my party having already happened and needing to get these cards out and she said nothing- they would do nothing (ad was really rude during this and all other conversations till I finally asked my husband to take over as it was making my mood sour to talk to her). They promised the new cards in a week- a week and a half later I went in and they claimed the cards had not been ordered yet(the woman behind the counter didn't even know what we were talking about and when she called the other woman there was a flurry and an ohh we will order the now). Somehow they claimed it was Crane's fault. Paper Paper promised the cards in another week- again they were not there. It took more than a month to get the replacements. They never even said "sorry for the inconvenience". More than that they were rude and implied that they should not have to eat their own mistake and I should be paying for the replacements. I gave them the incorrect cards back btw- they did not allow me to buy even ten of them so I could get thank yous to my grandparents in a timely manner. Even if they had said "hey we have some thank you notes on sale for a really great deal- would you like me to pull them aside so you can get some cheaply" I would have appreciated it, it wouldn't have cost them a dime, and they might have kept me as a customer- but it was like they did everything they could to be rude. My husband attempted to talk to them (Having worked as an executive at a paper company)- he couldn't believe the incompetence or rudeness. When he got off the phone he asked in all seriousness if perhaps the woman had a mental disability which caused her rudeness. I wouldn't recommend the to my worst enemy, well maybe my worst enemy... : ) Pros: adorable invites Cons: crap service, worst I have ever encountered I think
Less

They get one start because they DO have great invitations to choose from. I cannot give them any credit though for being helpful, creative, or understanding. I bought close to 100 beautiful... More

They get one start because they DO have great invitations to choose from. I cannot give them any credit though for being helpful, creative, or understanding. I bought close to 100 beautiful invitations there and wanted to get them printed as well. THe OWNER of all people would not give me the time of day. I wanted to meet with her to go over what i wanted on the invite (fonts etc.) She said she doesnt meet with anyone. How is that possible!? So i dropped in during the week and she was there and refused to come out of the back to talk to me. So i just decided to TRY and do it via phone/fax. She would NOT do what i asked and then after a couple weeks told me to go somewhere else because she cant help me. WHAT?! She owns the place and she cant do my invitation? So now she has left me with all my invitations and i have to start all over somewhere else with time getting close. I will NEVER EVER go there again. Pros: No pros Cons: Worst customer service and RUDEST owner! Blown Away!
Less

This small shop at Flower Hill Mall has everything you need in stationary. From fun stuff to sophisticated Crane's writing paper. You can also order your wedding stationary here. Owner supported my... More

This small shop at Flower Hill Mall has everything you need in stationary. From fun stuff to sophisticated Crane's writing paper. You can also order your wedding stationary here. Owner supported my non-profit fundraiser too. Great girl. Fun shop. Worth a visit.
Less

I have been purchasing gifts, gift wrap, cards, imprinted party invitations and holiday cards from Paper Paper for several years now and have NEVER run into the problems listed below! I am wondering... More

I have been purchasing gifts, gift wrap, cards, imprinted party invitations and holiday cards from Paper Paper for several years now and have NEVER run into the problems listed below! I am wondering if these people went into the same store as I did! Judy is a perfectionist and I think that is to her credit...she has been in business a long time and knows her suppliers, what works and what doesn't! If you want the very best service, make an appointment with Judy or Lori DURING THE WEEK, sit down with them and tell them what you are looking for. Their selection is unbelievable! They do not work weekends because they have a life too! There are only a handful of privately owned GREAT stationery stores left in this town and if you want regular run-of-the-mill invitation or cards, do it online or go to Hallmark. This is not your store! These are professionals who know their business and take pride in the products they produce! Pros: Great selection, great gifts and quality products
Less

When looking for a wedding vendor to do my wedding invitations, I walked into Paper Paper. I was not greeted, and there were some young high school aged children working the register. They didn't... More

When looking for a wedding vendor to do my wedding invitations, I walked into Paper Paper. I was not greeted, and there were some young high school aged children working the register. They didn't know the price of one of the items I was purchasing, so one of them suggested to "just charge (random amount)". Totally unprofessional. I don't think I'll be going there again. Pros: Location Cons: Unprofessional. I don't trust them
Less

I have worked with Judy a few times now and she has always gone above and beyond. She is a wonderful person who sets high standards for her work and spends extra time so it will be perfect. In the... More

I have worked with Judy a few times now and she has always gone above and beyond. She is a wonderful person who sets high standards for her work and spends extra time so it will be perfect. In the wake of the terrible firestorms San Diego saw last week, Judy, who was evacuated from her house and did not know if it was standing, opened her shop for me (which was also in a smoke filled area) to get my programs and placecards done for my wedding that was happening in a few days! she worked on them till all hours of the night so they would get done, sacrificing her own personal comfort. I dont know anyone that would have done that. She also printed up my invitations in a matter of days when I was short on time and has always gone the extra mile when needed. Her and her staff have always been polite and helpful, even when I changed my mind a million times. I would recommend Paper Paper to everyone for their quality of work and the ability to print beautiful pieces.
Less

I agree with the post below. No one greeted me (or any other customer that came in after me), I had to search for help and she was not kind to me at all. Then the two women that were working there... More

I agree with the post below. No one greeted me (or any other customer that came in after me), I had to search for help and she was not kind to me at all. Then the two women that were working there fought (and I mean FOUGHT) with each other about answering the phone in front of about 7 customers!
Less

Boy am I glad I don't believe everything I read. Clearly some of the negative comments in these reviews had some issues (personal or otherwsie). I actually asked the store owner about them and if... More

Boy am I glad I don't believe everything I read. Clearly some of the negative comments in these reviews had some issues (personal or otherwsie). I actually asked the store owner about them and if she was aware of the reviews. She told me the customer in question (she actually knew who I was referring to because I guess she has never had too many negative customer experiences) and she told me that the customer was being completely unreasonable. The problem with the order was she couldn't make up her mind, and once she finally decided, she wanted it done overnight and no company could do it, as that is not the type of order that is done in house. Judy was very helpful to my wife in ordering some announcements. She made some great suggestions we were happy we stopped in and didn't listen to the other reivewers. In this day in age where more and more small businesses are failing, it seems like her little store is thriving, and it wouldn't be if the comments expressed above were the norm. I think she did a great job for us, and we were pleased. I would hope people would be able to look past the "issues" other people have had and go in with an open mind, as you will be pleasantly surprised. (Just a side note, this is only my opinion, but it looks as if a couple of these accounts were created to give her multiple negative reviews. Could possibly be a former disgruntled employee trying to get back at Judy or something. I respect peoples opinions, good or bad, but it really seemed like some of these reviewers had a serious axe to grind.) Pros: Great location. Very knowledgable and helpful. Cons: Not inexpensive, but I guess you get what you pay for.
Less

Paper Paper is an upscale place to get invitations and has great quality stock to choose from. Although there has been some reviews, no place is perfect. I can only speak from my experience and have... More

Paper Paper is an upscale place to get invitations and has great quality stock to choose from. Although there has been some reviews, no place is perfect. I can only speak from my experience and have to say I have gotten invitations there before and was very satisfied with what results came from it. Judy was the printer and she helped give great insight to the wording and layout of my birth announcements. For those who wrote negative reviews, you sound like you had some problems, but you probably should have gone to Hallmark, if you wanted Hallmark quality. Paper Paper is a step above and beyond any other store and I would recommend going there for you invitation needs. Pros: Good location, Good selection
Less

I recommend finding another stationery store. I felt very uncomfortable when I went in there one day and heard the owner reprimanding one of her employees. I was surprised the girl didn't just... More

I recommend finding another stationery store. I felt very uncomfortable when I went in there one day and heard the owner reprimanding one of her employees. I was surprised the girl didn't just walk out and and quit on the spot. I think it's very unprofessional to do this in front of customers and I think so many other stores in town are more worthy of a loyal clientele. Not to mention, the place was a mess!
Less