We are very sorry that you feel this is how you were treated. You came to us after your original doctor could not perform the emergency surgery. Dr. Smith agreed to perform the surgery and provided... More

We are very sorry that you feel this is how you were treated. You came to us after your original doctor could not perform the emergency surgery. Dr. Smith agreed to perform the surgery and provided you with an estimate, to which you replied that you, "did not need an estimate because the surgery was needed regardless". In fact, the surgery total came within the estimate quoted, and your pet recovered well. We advise owners to ask for estimates, and we certainly encourage feedback from clients.
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I took my dog to for an emergency bladder surgery. I was not told what would be the cost of the surgery when I dropped her off, but was told by Dr. Smith that he would call me and give me an... More

I took my dog to for an emergency bladder surgery. I was not told what would be the cost of the surgery when I dropped her off, but was told by Dr. Smith that he would call me and give me an estimate. However, I was not told what the total cost was until after the surgery was completed. It came out to $1,200 plus dollars. The actually surgery was only $500, but I was charged over $700 in other expenses. When I went to pick up my dog, I told them they should have called to give me an estimate, because there was no way I could afford a $1,200 surgery. I gave half the payment($600), but they refused to release my dog. I had to negotiate this in the main reception area. They refused to give me explanation on the additional expenses of the bill. This was extremely embarrassing, since it was in the main lobby area. I was just told by the receptionist that they were going to keep my dog until I paid in full, and that she wasn't going to loss her job over this, so there was nothing she was willing to do to help me. I felt that they were extorting my dog, keeping my dog there would have only incurred additional expenses for them. I got the feeling that this is something they do on a regular basis. Even if I had all the money, I would have still asked for an explanation of all the charges, but they were denying me this. I advise you to get a written estimate and review all charges before you let them perform any procedures on your pet. They are in the business of making money, and their fees are extremely higher than most vets. If money is no object and you don't mind being overcharged for things, you may not have any problems with this clinic. This is not the place to go, if you are on a budget, the rates are extremely too high.
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It is one of the great animal hospital..The doctors are very friendly with my dog and really make him comfortable..otherwise the look of animal hospital make my dog go weak..All the doctors are... More

It is one of the great animal hospital..The doctors are very friendly with my dog and really make him comfortable..otherwise the look of animal hospital make my dog go weak..All the doctors are always ready to take the problem immediately no matter wat time it is...the available doctor takes care..thats the best part....and I don't have to bother to think where to take my dog in case of emergencies.They really give good advise as to how to tackle the pet in case of real emergiencies.
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Emory Animal Hospital has been a great resource for my well animal check ups and those scary moments when something is just wrong and you don't know what it is. They have great weekend and night... More

Emory Animal Hospital has been a great resource for my well animal check ups and those scary moments when something is just wrong and you don't know what it is. They have great weekend and night time hours and emergencies have been taken immediatly of course. All the doctors I've seen for my cat have been kind, great bedside manner. They also take the time with my son to explain what's going on with his pet. Love these folks and would recommend highly.
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