I am VERY DISAPPOINTED/UPSET with this establishment!!!! My family has used Cobblestone in Fort Worth for years. However, last year I sent my Coach diaper bag in for a strap fixed. I payed for the... More

I am VERY DISAPPOINTED/UPSET with this establishment!!!! My family has used Cobblestone in Fort Worth for years. However, last year I sent my Coach diaper bag in for a strap fixed. I payed for the repairs at that time and was told they needed to send it to the Dallas location. I was then handed a tiny claim ticket as record of my payment and bag (this bag was a gift from my Husband and retails for $450.00). Unfortnately, my toddler had got ahold of my purse and wallet misplacing my ticket. Shoot! Sorry! Things happen! When I went to claim my bag, they told me that because I did not have my tiny claim ticket that they could not locate my bag ANY other way! WOW! I thought it was 2009 (2008 at that time) and they cannot locate my bag? I believe they CAN locate it but WON'T! Sounds fishy to me. This establishment is shady! I call from time to time checking to see if they have found it. This bag is very special to me. Don't take anything to them if you want it back! Heaven forbid you loose the tiny claim ticket! This incident has not only upset me but broken my heart! This was a special bag to me and they refused to replace it or even look for it in their Dallas warehouse! Pathetic!!
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I can't tell you how incredibly frustrated I am with this business!!! I took my favorite ostrich skin boots in to be resoled and refurbished on 4/9/08. Today is 5/2/08. The original pick-up date was... More

I can't tell you how incredibly frustrated I am with this business!!! I took my favorite ostrich skin boots in to be resoled and refurbished on 4/9/08. Today is 5/2/08. The original pick-up date was Saturday 4/19/08. I picked them up that day and when I got home and took them out of the box I noticed a HUGE scuff mark on the right toe that wasn't there when I dropped them off. The left heel had two nails sticking UP through the bottom of the boot...INTO MY HEEL!!! I took them back on the following Monday (4/21/08) to be repaired. The lady looked at the scuff mark and said it looked "like they missed glazing that part of the boot" and said they could fix the nails. She said to pick them up on that Friday (4/25/08). Came back Friday and inspected them before I left. As I took them out of the box...surprise, surprise...no change at all with the scuff mark. I looked a the guy, pointed at the scuff mark and said, "That's what I brought these back for" to which he replied, "That wasn't there when you picked them up". I put my hand in the left boot and the nails had been fixed. I thought about dropping the issue until he accused me of lying. I demanded they fix the scuff mark. He said they'd likely be done on 5/1/08 but he'd set 5/2/08 as the pick up. Went today and he said, "oh no, they'll be ready on 5/6/08...you misunderstood." What should have taken 10 days is going on one month and I've been accused of lying twice already. DO NOT DO BUSINESS WITH THIS COMPANY!!! They have horrible customer service, drastically ineffective organization skills and do bad work. I pray my $500 boots don't now have a permanent scuff on one toe that I paid $145 to get!!! Man, the nerve of some businesses these days!
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I got a very nice pair of hand-me-down dress shoes but they were rubbing my feet and causing some serious blisters. I took them to Cobblestone and I couldn't be happier with the job they did. Both... More

I got a very nice pair of hand-me-down dress shoes but they were rubbing my feet and causing some serious blisters. I took them to Cobblestone and I couldn't be happier with the job they did. Both employees I dealt with treated me with respect and were totally friendly, and for $20 they stretched one of the shoes widths as well as replaced the leather in the back of the shoe so they wouldn't rub anymore. Could be the best $20 I ever spent.
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