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I took my car in for a flat tire and got two new tires put on it. When I picked the car up it had...
More 3 months ago
I took my car in for a flat tire and got two new tires put on it. When I picked the car up it had the two new tires, plus FOUR newly damaged rims. All four rims had been scratched and gouged across their entire surfaces. When I pointed this out, they first denied all responsibility and acused me of making it up. Luckily my wife had taken a picture of the flat tire that CLEARLY showed the rim in perfect condition one hour prior to their service.
The manager finally agreed that they were responsible but that he had to get clearance from his boss to repair it. After three weeks of him dodging my calls, I finally got a hold of the "boss" myself at the home office. He said no problem, and they would be happy to pay for refinishing all four rims.
I took the car back to to have this done and ANOTHER manager now told me they would only refinish two of the rims. I agreed to the work, but said I still expected all four done as promised. When I picked the car up, he them called me a liar and told me I was a jerk for getting his technician in trouble.
So now I still have two damaged rims and the "boss" isn't returning return my calls. I was a ten year customer, and THIS was how they treated me. Just imagine how they will treat YOU.
Pros: used to be decent
Cons: unprofessional, horrible service
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I BOUGHT A PONTIAC SOLTICE IN JANUARY AND A COUPLE MONTHS LATER I NOTICED THEY GAVE ME THE WRONG...
More 1 year ago
I BOUGHT A PONTIAC SOLTICE IN JANUARY AND A COUPLE MONTHS LATER I NOTICED THEY GAVE ME THE WRONG SPARE KEYS AND CONTROL. SO I WENT TO GET THE PROBLEM FIXED AND THE CO-OWNER BRYAN HOOMAN SAID I HAD TO PAY FOR THE KEY TO BE REPLACE, WHEN CLEARLY IT WAS THERE MISTAKE SO I ASKED THE SALES PERSON WHO SOLD ME THE CAR TO HELP ME AND BRYAN SAW THEM TRYING TO HELP ME OUT AND TOLD THEM F*** THEM I TOLD HER SHE NEEDED TO BUY A NEW ONE. THIS LITTLE MAN IS RUDE AND NOT VERY NICE IM 5MONTHS PREGNANTS AND I DONT NEED SOMEONE TO TALK TO ME THIS WAY AT THIS POINT IN MY LIFE.
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Swiss Motors
Category:
Used Cars, Trucks & Vans
3929 Sepulveda Blvd
Culver City,
California 90230
(310) 398-5111
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Goodyear Tire Ctr
Category:
Auto Parts
5895 Washington Blvd
Culver City,
California 90232
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310 Tinting
Category:
Auto Repair & Service
11904 West Jefferson Blvd
Culver City,
California 90230
(310) 846-8464
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Culver City Volvo
Category:
Volvo Dealers
11201 Washington Blvd
Culver City,
California 90230
(888) 786-9472
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Kragen Auto Parts
Category:
Auto Parts
3899 Overland Ave
Culver City,
California 90232
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Stereo City Stores
Category:
Auto Parts
10830 Washington Blvd
Culver City,
California 90232
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