Went to Gen Kai last Friday and basically got no service and no food after 1 hr. The owner was called and she basically took no responsibility for the mixup whatsoever. To make matters worse the... More

Went to Gen Kai last Friday and basically got no service and no food after 1 hr. The owner was called and she basically took no responsibility for the mixup whatsoever. To make matters worse the check that she dropped on the table was totally wrong overcharging us for food we never got. So we send the check and the owner back to do some simple math. Guess what, check comes back AGAIN wrong. Maybe its only me but I would not want to eat SUSHI of all foods from such an incompetent owner. It took 30 min just to get a correct check. If the owner had any class she would have comped the meal after we waited for an hour with no food and no drink refills or even queries on how we were doing. This owner clearly feels entitled and one should question why they should eat at an establishment if the owner is so out of the loop. If the owner is that clueless what about quality much less safety of food since we are talking sushi here. Needless to say I will do everything I can to keep people away from this place. Run don't Walk from this place. If I could give a zero star I would.
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Went to Gen Kai last Friday and basically got no service and no food after 1 hr. The owner was called and she basically took no responsibility for the mixup whatsoever. To make matters worse the... More

Went to Gen Kai last Friday and basically got no service and no food after 1 hr. The owner was called and she basically took no responsibility for the mixup whatsoever. To make matters worse the check that she dropped on the table was totally wrong overcharging us for food we never got. So we send the check and the owner back to do some simple math. Guess what, check comes back AGAIN wrong. Maybe its only me but I would not want to eat SUSHI of all foods from such an incompetent owner. It took 30 min just to get a correct check. If the owner had any class she would have comped the meal after we waited for an hour with no food and no drink refills or even queries on how we were doing. This owner clearly feels entitled and one should question why they should eat at an establishment if the owner is so out of the loop. If the owner is that clueless what about quality much less safety of food since we are talking sushi here. Needless to say I will do everything I can to keep people away from this place. Run don't Walk from this place. If I could give a zero star I would.
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This location is by far the worst place to get sushi in a 100 mile radius. The WORST service ever was received from not only the crew staff but also from the owner herself. On a Friday night 7pm you... More

This location is by far the worst place to get sushi in a 100 mile radius. The WORST service ever was received from not only the crew staff but also from the owner herself. On a Friday night 7pm you expect to wait a little longer for food once you order but to to wait 50 min to get just 2/6 sushi rolls is more that anyone should wait. I waited another 20 min after I ate those 2 rolls for someone to even ask how things were. I had to remind the waitress what I had ordered TWICE MORE!! One hour and 10 minutes later and only 1/3 of your order served, I was upset, still hungry, and embarrassed in front of my guest and so I ask for the manager and the bill for what was eaten. Ten min later, I got the owner a $65 bill for the full order that was not even served! I explained my issue and told her she had a problem with time even if it is a Friday evening. My bigger shock was that she didn't even care! She just asked me what I expected her to do! Well she had 3 chefs and it still was the slowest place on the west coast. it was 20+ minutes between sushi rolls that were ordered at the same time!!! I guess she makes one roll on each order first for the whole restaurant. When I asked her why I'm expected to pay for food that wasn't even deliver to the table she took the bill and said she'll fixed. I got it back and I wasn't shock that owner does NOT know how to add. My bill was to be for $33 and she adjusted it to $54. I am not a person to yell in public but they had me on the brink. I was not going to pay $21 extra to be treated like garbage, in fact I was already upset I had to even pay full price for two sushi rolls and a BAD evening. It took them 2 more tries and 3 more people to charged me for only what I consumed. I will never go back and I will always discourage anyone from doing so. The owner clearly doesn't care about how she serves people...the food may be fresh but that will only get you so far. TERRIBLE SERVICE!!! BEWARE!!!! Pros: NO PROS Cons: BAD SERVICE FROM OWNER, no parking area, dumb wait staff, can't add, no apology
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This location is by far the worst place to get sushi in a 100 mile radius. The WORST service ever was received from not only the crew staff but also from the owner herself. On a Friday night 7pm you... More

This location is by far the worst place to get sushi in a 100 mile radius. The WORST service ever was received from not only the crew staff but also from the owner herself. On a Friday night 7pm you expect to wait a little longer for food once you order but to to wait 50 min to get just 2/6 sushi rolls is more that anyone should wait. I waited another 20 min after I ate those 2 rolls for someone to even ask how things were. I had to remind the waitress what I had ordered TWICE MORE!! One hour and 10 minutes later and only 1/3 of your order served, I was upset, still hungry, and embarrassed in front of my guest and so I ask for the manager and the bill for what was eaten. Ten min later, I got the owner a $65 bill for the full order that was not even served! I explained my issue and told her she had a problem with time even if it is a Friday evening. My bigger shock was that she didn't even care! She just asked me what I expected her to do! Well she had 3 chefs and it still was the slowest place on the west coast. it was 20+ minutes between sushi rolls that were ordered at the same time!!! I guess she makes one roll on each order first for the whole restaurant. When I asked her why I'm expected to pay for food that wasn't even deliver to the table she took the bill and said she'll fixed. I got it back and I wasn't shock that owner does NOT know how to add. My bill was to be for $33 and she adjusted it to $54. I am not a person to yell in public but they had me on the brink. I was not going to pay $21 extra to be treated like garbage, in fact I was already upset I had to even pay full price for two sushi rolls and a BAD evening. It took them 2 more tries and 3 more people to charged me for only what I consumed. I will never go back and I will always discourage anyone from doing so. The owner clearly doesn't care about how she serves people...the food may be fresh but tha
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Gen Kai was a horrific experience, and, as we told our waitress, we will never be going back. We arrived and, thankfully, had no wait to get a table. Little did we know that that was the end of our... More

Gen Kai was a horrific experience, and, as we told our waitress, we will never be going back. We arrived and, thankfully, had no wait to get a table. Little did we know that that was the end of our good fortune. It was several (at least 10?) minutes before we were offered a beverage or water, which we gladly accepted. We were lucky to get a very nice waitress, who did answer our questions about the menu. Before too long, we went to place our sushi order (various rolls & sushi), some of which we ordered with soy paper instead of nori. We were told that it might be a while because the kitchen was busy. As a result, we sipped our beverages patiently and eventually ordered another appetizer. About 45 minutes later, sushi began arriving; however, the miso soup & sushi plate than one of our party ordered never arrived. An hour went by, and all members of the table had gotten our food except the one who ordered the sushi dinner (which included assorted sushi, California roll, rice bowl & miso). Finally, one of us, who had just enjoyed a rainbow roll (California roll with various raw fish on top; soy paper instead of nori) , asked where the miso & dinner was. Shortly thereafter, miso & a ???? empty little bowl of rice arrived. Within 5 more minutes (over 1hour after placing our original order), the kind waitress came back & said that the owner said, ??????no substitutions?????? on the dinner & that requesting soy paper instead of nori counted as a substitution. So with everyone else having finished, this one party member was faced with having to pick out something new & wait. The group requested that the waitress talk to the owner, but the waitress said she had already tried. The group asked to speak to the owner directly. She came back out stating that the owner was too busy to come talk to us & no we couldn??????t get the California roll with soy paper even if we paid
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Gen Kai is by far the best sushi in CDM. Their fish just melts in your mouth! They even make a California Roll that blows away all the competition. Located right in the center of PCH in CDM, it's... More

Gen Kai is by far the best sushi in CDM. Their fish just melts in your mouth! They even make a California Roll that blows away all the competition. Located right in the center of PCH in CDM, it's a great location. The prices are high, but the quality is worth it. The CA Roll is $7 to give you a benchmark to the other prices, but it's well worth it. The staff is really friendly and it's always crowded. Also try the tempura...it's also really good! The dress is casual.
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Expect lines out the door at Gen Kai, with good reason. The fish is excellent, the quarters are cramped, and the people in the surrounding areas are willing to pay.

Expect lines out the door at Gen Kai, with good reason. The fish is excellent, the quarters are cramped, and the people in the surrounding areas are willing to pay.
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