I'd be highly suspicious of the positive reviews. My experience mirrors the more recent negative reviews, and they prey on people's fears and ignorance to overcharge for services. We had a 3:00... More

I'd be highly suspicious of the positive reviews. My experience mirrors the more recent negative reviews, and they prey on people's fears and ignorance to overcharge for services. We had a 3:00 appointment and didn't see a vet for close to an hour after even though we arrived early. Then they consistently overcharge for services. Consult another veterinarian to learn what are standard necessary procedures and their costs. You will find extra procedures added to your bill at greatly inflated cost. Your estimate will contain lots of vague language about things like "Professional Services Other" and there will be an extended range given for the possible costs of services. Don't assume that you will be contacted before they add extra expenses to your initial estimate. You will likely find your final bill will be at the very top of that "possible" range, rather than what you originally agree to pay. Also be careful what you initial. It will lock you into paying for those services that you didn't approve. We found that they gave us a bait and switch. They said they had not performed x-rays and that they wanted x-rays to be performed and said they would call with a revised estimate. We waited all day for the revised estimate, which gave us time to consult another vet. The other vet made it clear x-rays were unnecessary because the complication that they were looking for is "extremely rare," so we did not approve x-rays. We decided to transfer the animal to Animal Emergency in Grand Terrace (a much better and reasonable hospital). So when we went to pick up the animal, they tried to bill us for services we had not approved. When we pointed this out, they used the sneaky language of the initial estimate to raise the price from what we had already agreed on. We wanted to see an itemized list of services rendered with their actual costs before we would pay the extra money. This is basic. I wanted to know exactly what we were paying for. They printed one out that did not have prices. They blamed the computers. Now after two hours of this, we had to get our cat to the other hospital. We finally agreed to pay the higher price, but get this, the final bill had an itemized list of services rendered with their prices, exactly like I had requested. Here's the kicker: it was different from the one I had just been shown. I didn't notice this until I was in the car, hurrying to the other hospital. iI turns out they actually did take x-rays and charged them to me. They actually prey on people's fears and assume people's ignorance at reading lists of services rendered to get away with charging people for stuff that they didn't need or ask for. To top it off, they have the gall to pretend that their services are better than anyone else's to try to get you to pay inflated prices. Don't fall for it. Judging from the actual care my pet received, they appear to me much worse than places that cost less then a third their price. The copy of the chart they gave us was actually altered from what they faxed to our usual vet to cover up what had actually happened when a procedure didn't work as planned. The chart our vet received suggested that a catheter had been placed improperly, while the chart we were given suggested that the animal himself (sedated and in and e-collar) had removed it himself, so they could justify charging me twice for the procedure. They will even go so far as to imply that other vets are offering substandard or less advanced care to scare you into paying their inflated prices. Listen to them, because they will go right up to, but not cross the line into libeling your other favorite vet. If you are forced to use them, be really suspicious of anything they do. If at all possible, go to Animal Emergency in Grand Terrace. At first they may seem pricey, but they are really quite reasonable for the after-hour service they offer. Pros: Open 24 hours Cons: Overcharge, and charge for unapproved services.
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I recently moved back to Corona and needed a vet for my dog. I called VCA Aacacia and spoke to a very pleasant and professional receptionist and was able to make an appointment for the very next... More

I recently moved back to Corona and needed a vet for my dog. I called VCA Aacacia and spoke to a very pleasant and professional receptionist and was able to make an appointment for the very next day. When I arrived the receptionist knew who I was before I even got to the desk and greeted my and my dog by name. It turns out she was the same person who made my appointment the previous day, it was refreshing to have someone smile and greet me so nicely. When we got into the the exam room the nurse and Dr. were so nice and treated my pet as if she was their own, answered all my questions and explained everything in detail . I will definitaly come back again, Thank you so much to Dr. Dhama, Kathy & Laura You are all wonderful !
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Since we were raising a family of baby birds that fell out of a nest, one of the vets gave us a break on the bill (scuse the pun) and several nutritional tips for the babies. One of our cats... More

Since we were raising a family of baby birds that fell out of a nest, one of the vets gave us a break on the bill (scuse the pun) and several nutritional tips for the babies. One of our cats developed severe seizures in the middle of the night and received excellent, prompt care. Negative reviews surprise me.
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In 2005, our dear Spot chihuahua had an ACL surgery on her left hind leg which we paid $1500, then an additional $200 for rechecks. Spot's limp never went away and soon enough, she stopped walking... More

In 2005, our dear Spot chihuahua had an ACL surgery on her left hind leg which we paid $1500, then an additional $200 for rechecks. Spot's limp never went away and soon enough, she stopped walking and began to whine from pain. We spent $80 on Tramadol which the doctor prescribed. Spot began spacing out and vomiting. I new something was wrong with this medicine and went back to VCA. They suggested giving her lower doses. However, I don't like covering the root of the problem with medication so had to demand that the surgeon look at her leg who is available only on Wednesdays. They said to come back when she is off the medication and so I did. I saw 3 doctors there who all said that nothing was wrong with her leg! Then, the receptionists said she needed surgery on her right hind leg and she would send an estimate. I never received an estimate because the receptionist was delusional--there was nothing wrong with her right hind leg. I then took Spot back when she was off the medication and the surgeon said the wire in her ACL surgery had come loose and that she needed surgery again. During my 5 minutes discussion with the surgeon, the surgeon answered his cell phone 3 times playing Sexy Can I on his ringtone. This was so unprofessional. He wanted to charge an additional $500 and that was the end of the discussion and he went out the door. I wanted an explanation of the cause and the prognosis which he did not give me. This man was performing surgery on my dog and I spent 5 minutes which I had to demand. I got them down to $300 but after the surgery they wanted to charge another $200 for rechecks, which they never mentioned before the surgery. I researched the outside surgeon, Dr. Bruce Barrett and found that he had a citation for unnecessary surgery and another write up for performing another procedure wrong. Please do a background check of all your veternarians a
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I will never go back here. This place is dirty and they turned my friend away when her dog was attacked by a coyote and they call themselves a 24 hour emergency hospital. My other friend's dogs got... More

I will never go back here. This place is dirty and they turned my friend away when her dog was attacked by a coyote and they call themselves a 24 hour emergency hospital. My other friend's dogs got kennel cough after being boarded there and my other friend got called that her dog was DEAD and he wasn't. STAY AWAY.
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