I imagine most people looking for this review will find it too late because they'll be in exactly the position I am. An ice dam led to ceiling damage, the insurance company called them in for me... More

I imagine most people looking for this review will find it too late because they'll be in exactly the position I am. An ice dam led to ceiling damage, the insurance company called them in for me (it was billed as a kind of "customer service"), then Servpro over-bills. By a lot. I think that in most cases the damage is so far over the deductible that no one questions them. The homeowner writes a check for the deductible, the insurance company covers the rest. The problem with this kind of company is that they do drive up insurance premiums, insurance policy owners do end up paying in the end. So I reported to my insurance company and to BBB that I suspect this company of price gouging. Then I e-mailed the company to let them know that I suspected them of charging higher than market value on bills paid by insurance. The company owner calls me today and opens the conversation with "Listen Lady, you are going to call the insurance company and the BBB and tell them you made a STUPID STUPID MISTAKE RIGHT NOW" Yelling into the phone. When I suggested that he could send the price list that he would give to consumers looking for a contractor outside of a claim, or give me a price comparison of himself and his competitors, to convince me that I had made a mistake. He said that he "shouldn't have to do that crap". I'm pretty annoyed with the insurance company for bringing me in contact with somebody like that.
Less

Do not call servpro they are all crooks they move only 8 bages of garbage and bill my insurance $3,050 they are in Brooklyn New York his name is rob

Do not call servpro they are all crooks they move only 8 bages of garbage and bill my insurance $3,050 they are in Brooklyn New York his name is rob
Less

A had a disagreeable experience with Servpro Professional Cleaning. When they were called to my home by my insurance company for smoke damage, I had to really be on my toes. I had all my prized... More

A had a disagreeable experience with Servpro Professional Cleaning. When they were called to my home by my insurance company for smoke damage, I had to really be on my toes. I had all my prized dishes wrapped and put away and my curio cabinet already cleaned. I came into the room to find them recleaning the cabinet and roughly handling the beveled glass shelves. I also took responsibility for going through my kitchen cupboards. Did they take heed of the instructions? NO! This had all been outlined to them when they first came to my condo. I came home to find they had taken dishes out of my cupboards and put them in my dishwasher(which I had told them was not raining out the water) . They ran a cycle and the dishes were sitting in water when I got home. There were other incidences of breaking vents and charging for many items that had not been cleaned(pampas grass? l don't think so) or items that I had already cleaned. I figured out that the fellow with the clip board went around the house and just wrote everything down and then assigned a cleaning price to it. My insurance agent and I went over the bill and as a result took over $1,000 off of it. Never assume that you can trust a company just because your insurance recommended them. Even my Insurance company took notice of this and did not sent all their work to them after this incident.
Less

Now I never thought I'd have to use a business like this, but after seeing firsthand how they can quickly and efficiently remove fire and water damage to a home, they have been put on our "emergency... More

Now I never thought I'd have to use a business like this, but after seeing firsthand how they can quickly and efficiently remove fire and water damage to a home, they have been put on our "emergency repairs" list of business'. I first came to experience SERVPRO when a friend had a small kitchen fire...the mess was unbelievable and the smell was horrendous! Not believing anything short of gutting the kitchen and starting from scratch, would help, I felt I owed it to my friend to stay with her as she had SERVPRO come see what they could do. To make a long story short, SERVO Pro not only cleaned up the smoke and fire damage but the smell as well. After they left the premises, if I hadn't known there had been a fire there, I wouldn't have believed it! They are that good! And water damage...well, water damage can happen to anyone. A pipe can burst, your hot water heater can conk out and worse yet, your sump pump can cease working due to lightning strikes or simple old age. And when any of these things happenm, the damage can oftentimes be more than you can handle alone. So it was with us. Once again SERVPRO came to the rescue and in a jiff had the basement back in working order and without any of the damp musty smells that can oftentimes be left behind when aa business is less than efficient. My opinion is this...SERVPRO is professional, personable, efficient and reasonably priced and they treat your home as if it were their own....and isn't that the most important thing?!?....it is in our home, and I think it will be in yours!
Less