To the manager:\r
\r
On 6/25/07 at 10:12 p.m., I called and the person answered the phone with an abrupt tone: ""Tommy's go aheand with your order"". I then I proceeded with my order, I asked for 2 large pepperoni and 2 large pepperoni & sausge pizzas. Then I said, ""sir, pretty please, would you make all 4 with soft crusts?"" He said, ""if I do that I will not be able to make the pep & sausage."" I said, ""Really? I am confused, I order this same order at least twice a week and my order has always been filled with no problem."" Then the employee said, ""oh well"". I then asked for his name, and he mumbled something under his breath then asked me why I asked for his name. I said, ""why are you being so negative?"" and he replied, ""whatever"". I was totally flaburgasted at his rudeness, unprofessionalism, and lack of customer service. Furthermore, I was afraid to place my order for fear that he would do something to my food. I just told him, ""sir, please cancel my order, I am apald at your poor customer service."" I just want you to know that I have patronized your company for over 20 years. I am less than 10 minutes away from Minuteman Pizza, Donatoes, Pizza Hut, Angies, Cee Cee's, and many more, but I pass them all to go to Tommy's, which is totally out of my way. Your employee was insulting and just down right mean. Please be advised that you have lost a customer and with it 10 others, because that is how many people I will share my negative experience with. Submitted by Dr. T. Rochel Jackson
Pros: Decent Price & Great Tasting Pizza
Cons: Horrible Customer Service
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