I work for the state of Ohio and run my own business. Just in case you think state employess have gravy jobs... WRONG! That is why I have my own business. Anywho WOW sales people check regularly with the building department and get exclusive contracts for various subdivisions and apartment complexs, such as where I live. I have had nothing but nightmarish problems with Wow cable and internet. Techs hav accidentally disconnected my service at the building junction box, there has been signal problems, billing issues like you would not believe, and piss poor customer service!
I run a internet based business and the latest problem have been faulty equipment on their end. Not long ago, they raised their rates. And after paying my bill, I lost service. That translates in thousands lost in business revenue! I was offered a mere $7.00 credit and they wanted me to wait for over a week. After a few more calls and lots of therapy, they offered me a $10.00 credit and to have a tech out the next day. I wait from 8am to 12pm with a no show from the tech. After another call and more therapy, one showed up. The tech gave me a digital cable box which I should had gotten a year ago. Next we did a conference call with dispatch and come to find out that the lost of service was due to their system and equipment.
If you think WOW is so great, read this! I have a Motorola SB5101 cable modem which they said was faulty. So they hooked up a Ciso 2100 modem which is a rebranded WebSTAR™ Model DPC 2100™ and EPC2100™ Don't believe me! Google "Cisco 2100 cable modem" and see what comes up. You can buy a decent priced and comparable modem for $100. However WOW is going to charge you $4.95 a month and rip you off!
My only option is to move and that is currently NOT an option. However, when my lease is up, I'm moving somewhere where I can have Insight, I have filed complaints with the BBB, Angies List, the Ohio Attorney General, and even the Federal Trade Commission. How is that for such a great business! Stay away from WOW !!!!