Kelly BMW’s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering... More

Kelly BMW’s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering to take off the warranty and otter add-ons to lower the price, instead of coming to us and talk to us. After making our first offer, which although it was a few thousand dollars apart form the asking price it was very close to what the salesperson hinted they would sell the car for if we bought that day, the manager yelled from across the room “bye, have a good day” and waved his hand and pointed towards the door!!! He technically kicked us out for trying to negotiate his price. We left but I was very upset because of the way we were treated so I went back to tell him that. Upon telling him that it was disrespectful to treat us that way and throw us out, not only he did not apologize, he kept arguing and added to the insult. I left and I will never go back.
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I've used Kelly BMW for all of the servicing on my BMW. Gordon Rhea, one of the service managers, has always given us great service. In fact, I'd say he's one of the best customer service... More

I've used Kelly BMW for all of the servicing on my BMW. Gordon Rhea, one of the service managers, has always given us great service. In fact, I'd say he's one of the best customer service representatives I've encountered in any industry. He does a great job of keeping me informed of what is going on with my car, and he is quick to resolve any issues/problems I have.
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