I’ve been going to Kelly BMW since 2001. Always excellent and courteous service. They have services three vehicles (more than 220,000 miles worth) for me and their track record is remarkable -... More

I’ve been going to Kelly BMW since 2001. Always excellent and courteous service. They have services three vehicles (more than 220,000 miles worth) for me and their track record is remarkable - never left me hanging and always finding and fixing the problem. The sales process was painless, above board and they know their cars. Best dealer in the Columbus area – regardless of brand. Pros: Excellent service, flexible, above board Cons: Location
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Kelly BMW’s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering... More

Kelly BMW’s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering to take off the warranty and other add-ons to lower the price, instead of coming to us and talk to us directly. After making our first offer, which although it was a few thousand dollars apart form the asking price it was very close to what the salesperson hinted they would sell the car for if we bought that day, the manager yelled from across the room “bye, have a good day” and waved his hand and pointed towards the door!!! He technically kicked us out for trying to negotiate his price. We left but I was very upset because of the way we were treated so I went back to tell him that. In a very respectful and calm tone, I told him that it was disrespectful to treat us that way and throw us out for trying to negotiate, but not only he did not apologize, he added to the insult and started arguing. He affirmed that he treated us the way we were supposed to be treated because I insulted him by trying to negotiate his price. I left and I will never go back. Unbelievable. Pros: none Cons: Rude Staff, Lack of Social Skills, Unwillingness to Negotia
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I wasnt allowed to test drive bmw coz he saw me drive a toyota corolla ?? Am I there for fun..to waste my time looking at their faces?? Or am i supposed to bring a check for 30K *price of the car*... More

I wasnt allowed to test drive bmw coz he saw me drive a toyota corolla ?? Am I there for fun..to waste my time looking at their faces?? Or am i supposed to bring a check for 30K *price of the car* in the name of kelly bmw ? HORRIBLE PERSON...never going there again ! Its worse than one star !
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I wasnt allowed to test drive bmw coz he saw me drive a toyotaa corolla up to his office???? HELL he drives a 1987 pontiac..he shuldnt even b working.... Was I there for fun..to waste my time... More

I wasnt allowed to test drive bmw coz he saw me drive a toyotaa corolla up to his office???? HELL he drives a 1987 pontiac..he shuldnt even b working.... Was I there for fun..to waste my time looking at their faces?? Or am i supposed to bring a check for 30K *price of the car* in the name of kelly bmw ? HORRIBLE PERSON...never going there again ! Its worse than one star ! Pros: none Cons: terribly biased
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The Service Manager appears not to have knowledge of basic things. On top of it he has an attitude that is condescending. I made several attempts to contact the General Manager and left voice... More

The Service Manager appears not to have knowledge of basic things. On top of it he has an attitude that is condescending. I made several attempts to contact the General Manager and left voice mails.No response. I should not be surprised that customer service is poor: its the shadow of the leader!!
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I've used Kelly BMW for all of the servicing on my BMW. Gordon Rhea, one of the service managers, has always given us great service. In fact, I'd say he's one of the best customer service... More

I've used Kelly BMW for all of the servicing on my BMW. Gordon Rhea, one of the service managers, has always given us great service. In fact, I'd say he's one of the best customer service representatives I've encountered in any industry. He does a great job of keeping me informed of what is going on with my car, and he is quick to resolve any issues/problems I have.
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Kelly BMW is a very nice car dealership. Very friendly staff people who are more than willing to help you out in locating an automobile. They do a bit of selling, but if you indicate that you'd... More

Kelly BMW is a very nice car dealership. Very friendly staff people who are more than willing to help you out in locating an automobile. They do a bit of selling, but if you indicate that you'd prefer to look into things for yourself, they'll ease off. The general quality of automobiles sold here seems to be very high. I'd recommend it.
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I'm a 3-year customer. From the buy experience to the periodic maintenance visits, this dealer treats you very, very well. Knowlegable, helpful, courteous sales associates, and the same for the... More

I'm a 3-year customer. From the buy experience to the periodic maintenance visits, this dealer treats you very, very well. Knowlegable, helpful, courteous sales associates, and the same for the service area. You get the ultimate service with the ultimate driving machine.
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