I just wanted to warn everyone about this place before you even walk into this place. My wife was an ex employee of Bridaltown and even with her past work relationship with the current staff and owner, Mr. Bill Titze, we were given the same unbelievable and horrible customer service as everyone else. Only the alteration employee was thoughtful, helpful and actual was just as concerned about how poor the company is when it comes to it’s customers. It was not like this years ago, but apparently the owner and staff do not care anymore. Please do not make the mistake of going here and ruining one of the best times of your lives. It is not worth it. The couple, family, and friends are all very excited and looking forward to a very special occasion and with that does come some stress. If you would like to minimize the stress and enjoy this special time, then please do not go here. The added stress of waiting and waiting for the dresses to come in is not something a bride should have to go through. In fact the reviews are very accurate in not only the delays and the constant run arounds, but also when the do finally come in the chances that there is nothing wrong with the dresses is 50/50 at best. I would also suggest contacting the President and real owner, Mr. Warren T. Bittner (President) as well. Mr. Bill Titze is just his son-in law, so that is why he can care less about how he treats people. He can’t be fired, so he feels that he can speak to people anyway he wants to. The rudeness he displays to not only brides, but to the mothers, mother-in laws, and bridesmaids is unbelievable. It took everything in me not to walk into that store and drag that man out. I had to hold back because they had the dresses and the money for the dresses as well. They will NOT under any circumstance give you REFUND BACK!!! Please know this before you even start with this place. I too called ABC and they we calling me on my weekly basis, asking about the process of trying to get our bridesmaids dresses in. We keep getting the run around
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