The reservation people are seriously unable to make appointments with any kind of accuracy. Never has my appointment been on time - as in more than an hour off. Mostly I walk in to find that the... More

The reservation people are seriously unable to make appointments with any kind of accuracy. Never has my appointment been on time - as in more than an hour off. Mostly I walk in to find that the appointment has been cancelled or nonexistent despite the fact that I received a confirmation call just the day before. Then they'll bold face lie and say that they've been trying to call to cancel. HELLO - caller ID has been around for a long time. I just love driving up and down Mayfield for no apparent reason. If you're a busy person or actually have a life, find a salon that values your time and knows how to make and KEEP your appointment. Pros: Close to Target Cons: Consistent hairdresser no show
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They have NO idea how to pamper a customer, all they care about is getting you in and out, they rush the massage and just don't care. I will never go back again, NO one should go to this dump.... More

They have NO idea how to pamper a customer, all they care about is getting you in and out, they rush the massage and just don't care. I will never go back again, NO one should go to this dump. Pros: NOTHING Cons: NOTHING
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This place is the absolute bomb. I implicitly trust my stylist (Sandy) with my life; I mean my hair. In fact, I often mention that I am only renting on the top of my head what she actually owns. ... More

This place is the absolute bomb. I implicitly trust my stylist (Sandy) with my life; I mean my hair. In fact, I often mention that I am only renting on the top of my head what she actually owns. An extremely courteous staff where everyone and I do mean everyone greets you with a smile and warm hello. Calls placed from a professional callsite staff reminding you the day before your scheduled appointments. And at the time of your visit you are greeted in a warm and friendly manner to experience what John Robert's refers to as inclusive service. 1. SCALP MASSAGE, 2. SHAMPOO, 3. CONDITIONER, 4. MINI-FACIAL, OR MAKEUP TOUCHUP FOR THE LADIES, 4. BLOWDRY-STYLE, 5. HAND AND LOWER ARM MASSAGE, 6 LOOKING GOOD AND FEELING GREAT, all for only forty dollars. That's right, forty dollars (AWESOME BABY). LOOKING AND FEELING LIKE A MILLION BUCKS WITHOUT PAYING A MILLION BUCKS. PRICELESS. Go ahead, now run to the location nearest you. I'll see you, because I am there every week getting my fashion on!!! Pros: Friendly Staff, Affordable Prices, Unique Designs of each studio location
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Their service does not live up to their prices. The stylist I had been going to (I won't mention her name) was very immature and would carry on "high school type" conversations with other stylists... More

Their service does not live up to their prices. The stylist I had been going to (I won't mention her name) was very immature and would carry on "high school type" conversations with other stylists about salon gossip. She could hardly hold the scissors in her hands and didn't seem to have the experience and training the salon brags about. I gave her about 5 or 6 chances and just could not deal with it any longer. There is obviously a large disconnect between management & staff. How do I know? If the managers were actually THERE and paying ATTENTION, half this stuff would not happen. The fluff chicks at the front counter would actually be doing their jobs (instead of thinking about their oranage tans) and customer service would be the PRIORITY. Pros: The hand massage they claim you are to get while being styled (it is usually forgotten) Cons: everything else
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I went to John Roberts Protege salon on Chagrin Blvd. and received a massage and wax service from Missy Young. She is so personable and very compforting! She is thorough and detail oriented. I am... More

I went to John Roberts Protege salon on Chagrin Blvd. and received a massage and wax service from Missy Young. She is so personable and very compforting! She is thorough and detail oriented. I am very picky about my services and she exceeded my expectations on so many levels. She is a hard worker and someone that i strongly reccommend if you are looking for a great relaxing spa service. She does them all, waxing, facials and massages! Sincerely, Mrs. Novick (shaker hts.)
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I had a great experience getting a facial and leg wax at Protege. I have had facials before and have never had a relaxing experience till Missy. She was stupendous better than an anti-depressant!.... More

I had a great experience getting a facial and leg wax at Protege. I have had facials before and have never had a relaxing experience till Missy. She was stupendous better than an anti-depressant!. The leg wax wasn't quite as relaxing but she made it as pain free as possible and was very fast and thorough. I would definitely go there again.
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This is a wonderful Salon/Spa. I have always been treated well and love the staff, both hair and spa. Beautiful atmosphere and very client focused. Love the Aveda touches like the hand and arm... More

This is a wonderful Salon/Spa. I have always been treated well and love the staff, both hair and spa. Beautiful atmosphere and very client focused. Love the Aveda touches like the hand and arm massage. They really want you to look your best and consult one another with questions, i.e. a new color for highlights. I would highly recommend this salon to anyone! Pros: Service, Quality of work Cons: can be pricy, but well worth it
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I was extremely disappointed in this salon. They make you feel right at home your first visit and they service got significantly worse every other time!!!!!!! With all the other great salons in the... More

I was extremely disappointed in this salon. They make you feel right at home your first visit and they service got significantly worse every other time!!!!!!! With all the other great salons in the area I will NEVER go back to this place. Get them in take there money and get them out was there motto. Pros: NONE!!!!!!!!!!!!! Cons: Very rude and unfriendly staff once they get your money they move you on out the door!
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I heard great things about this salon so I went but never again. Over the phone I had requested for a stylist who has experience with coloring BLACK hair. When I came out of the salon, I had black... More

I heard great things about this salon so I went but never again. Over the phone I had requested for a stylist who has experience with coloring BLACK hair. When I came out of the salon, I had black dye all around my forehead, neck and ears. I was disappointed to say the least.
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I recently moved from Los Angeles (Hollywood). Having my hair cut & styled by ALL of the top salon's & stylist's in LA, I needed to find a place in Cleveland. John Robert's was the BEST salon... More

I recently moved from Los Angeles (Hollywood). Having my hair cut & styled by ALL of the top salon's & stylist's in LA, I needed to find a place in Cleveland. John Robert's was the BEST salon I have ever been to!! Jennefer was my stylist. Ask for her! No attitude, friendly & knew how to style/cut my hair like any top Hollywood hair stylist. Nora was the "special surprise". I did receive the expected, wash & conditioner treatment however she went a step further with a scalp massage, mini facial & while I was getting my hair styled by Jennefer, A HAND AND ARM MASSAGE!!!. C'mon people (Dude's take note). You can't get better than this for under $50 (Including tip). Don't walk....RUN to this oasis in our very own city. Note to staff. THANK YOU FOR MAKING CLEVELAND LOOK GOOD!!! Looking forward to my next visit and later checking out some of the many spa services. Pros: EVERYTHING, JUST GO ALREADY!!!!! Cons: NONE
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