I have no doubt the owner knows the travel industry and parts of the world that are great, but her customer service is terrible at best. I have sent emails and seldom get a response. The office is... More

I have no doubt the owner knows the travel industry and parts of the world that are great, but her customer service is terrible at best. I have sent emails and seldom get a response. The office is a mess, which I guess is suppose to make me think they are really good or busy. They are almost too busy would be my guess and I agree with the other comment about the owner knowing so much she is arrogant about it. I would recommend you use someone that will at least treat you like you're paying them! My best recommendation for the business is to hire a customer relations/reception person who does nothing but reply to emails and phone calls and gets answers for customers. I do not mind being told you'll get back with me, but I expect it within 24 hours. I am the customer here!!!! I'll never use them again.
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It was tough even getting anyone to call us back.So we walked in and stood there for 5 minutes before anyone even said hello. They just gave us a few brochures and didn't ask a lot about what we... More

It was tough even getting anyone to call us back.So we walked in and stood there for 5 minutes before anyone even said hello. They just gave us a few brochures and didn't ask a lot about what we were looking for. very disappointing because I had heard that they had been in business for years.
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I agree with the other reviewers. This agency is awful and the owner cares more about how much commission she makes than what's best for her clients. Instead of making us feel welcome and... More

I agree with the other reviewers. This agency is awful and the owner cares more about how much commission she makes than what's best for her clients. Instead of making us feel welcome and appreciated they acted arrogant and patronizing. We will never give them our business.
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If you are planning a honeymoon or any trip for that matter I highly suggest you find a different travel agency. My fiance and I are getting married on June 7th and our biggest headache and... More

If you are planning a honeymoon or any trip for that matter I highly suggest you find a different travel agency. My fiance and I are getting married on June 7th and our biggest headache and disappointment has been Victoria Travel. I went to bridal show and was told by the ladies at the Victoria Travel booth that if you book your trip with them you will automatically be enrolled in the Bridal Registry program. I was very interested b/c my fiance and I already live together and don't need the household items most newly married couple receive. We set up an appointment in February over 4 months prior to our wedding. Everything was great until one month later Victoria Travel called saying we owe the entire balance of our honeymoon that day, which was roughly $8,000!! We were outraged! We received no phone calls prior to this. We paid it seeing that we did not want our trip to be canceled but Mary Ann Wiggins, our travel agent assured us that they would continue taking our guest donations as wedding gift to us. The only registry I put on my invitation was to Victoria Travel so you can imagine how upset I was when 3 weeks before my wedding they called my fiance to say that they will no longer accept donations! They are telling are guests that the honeymoon is already paid for, yes it is to them but I still have a $8,000 dollar credit card bill to pay for!! I believe no bride should go through what I have and hope that this prevents you all from booking a vacation with Victoria travel.
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I wasn't very impressed with Victoria travel agency located in Hyde Park. You would think that in the age of the internet when deals are pretty easy to come by online, agents would go out of their... More

I wasn't very impressed with Victoria travel agency located in Hyde Park. You would think that in the age of the internet when deals are pretty easy to come by online, agents would go out of their way to help and find you someting unique. This was not really the case here. I had to give the agent all kinds of information, which he should have been asking me for in the first place to do a better search. He called me the next day and the deals were just average, I ended up finding something better through an online outlet with the same resort.
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