I hired B & B Carpet Cleaning to clean our carpets in November. I explained that we had a number of puppy stains on our carpet and asked SPECIFICALLY what product(s) they would be using on our... More

I hired B & B Carpet Cleaning to clean our carpets in November. I explained that we had a number of puppy stains on our carpet and asked SPECIFICALLY what product(s) they would be using on our carpets, what they recommended additionally, and the cost of everything all together. They quoted me $84.99 for 5 areas of cleaning. When asked specifically about the pet stains and anything additional they may need to use, the exact response was "Mam, all of that is already included in the price." When B & Bs employee showed up, he said he needed to use a deodorizer and stain guard (which I was previously told was already included in the $84.99) and that it would cost a total of $325. The man was adamant that we "needed" these other products "otherwise the house would smell." Thus, we paid the $325. The man completed the ENTIRE job in only 30 minutes!!! Afterwards, the carpets were no cleaner. I called B & B immediately and detailed my concerns. I received a phone call back from the man who actually completed the carpet cleaning- not a manager apologizing or trying to make it better. I contacted the manager about their 10 day guarantee and requested that a different employee return to clean the carpets. I specifically said that I did not want the same man to come back. The manager agreed to send someone else out. Despite my request, B & B sent the same employee. I watched as he "cleaned" our carpets, this time for no more than 20 minutes!!! When they were finished, they gave me a receipt to sign. In big bold letters in the middle of the paper, they had written, "She thinks she can clean the carpets better herself," which I had said in a surge of anger after the 1st cleaning. Underneath, someone wrote, "No she can't!" I was astounded by the unprofessional manner at which these two men handled themselves... despite a second "cleaning", we were left with dirty wet carpets instead of dirty dry carpets and a $325 hole in our pockets. Moral of the story? DO NOT HIRE B & B CARPET CLEANING!
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Horrible work, $250 & 2 days wasted. 53 year old Mr. Cheyenne was very pleasant during his initial visit but seemed resentful that he had to return to clean the entire upper level since they looked... More

Horrible work, $250 & 2 days wasted. 53 year old Mr. Cheyenne was very pleasant during his initial visit but seemed resentful that he had to return to clean the entire upper level since they looked untouched.Perhaps they should actually move furniture, because they did not move one piece of furniture in our home. Nor did they comment regarding any stains that would not come out. They just seemed to give the floor a once over pass unless you are in the rooms with them, which I was not, and then Mr. Cheyenne requests their payment and they are gone leaving your carpet the same as before they arrived.Upon his second visit to the home he had an immediate attitude about returning to the home and when he was asked to go over a spot in the very first room that he was RECLEANING he forcefully removed the other carpet cleaner Shane from the carpet cleaning job in an effort to intimidate my wife who held her ground. They then walked through our home and used our home phone WITHOUT permission to call their home office during this horrible re-cleaning of our carpets while Cheyenne was still making excuses for the poor first cleaning the first time that they were in the home.Upon calling Nicky while both gentlemen were still in our home, the previous review was right on target, Nicky was completely usless as a manager and only made more excuses for her cleaning crew without any effort to rectify the problem. She did seem to enjoy the verbal exchange with my wife and since I was on the line with my wife when the call regarding the crew was made to Nicky, I can verify that Nicky does try to talk over her customers in an effort to cover for Mr. Cheyenne had no desire to rectify the problem and offered no refund or credit for the $40+ spent on the Stainguard that was sprayed in one of the rooms that needed recleaning that Mr. Cheyenne never recleaned. My wife paid approximately $250 to have the entire home cleaned and since the check cleared there has been no offer of a refund and this company will never re-enter our home.
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We had all of our carpet and some furniture cleaned several weeks ago. The cleaners did not move any furniture and did not place any protective plastic under chairs or table legs where the carpet... More

We had all of our carpet and some furniture cleaned several weeks ago. The cleaners did not move any furniture and did not place any protective plastic under chairs or table legs where the carpet was wet. The workers were not very professional and were rather stand offish. I would not use this company again.
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Wow B&B came to day to clean my carpets I have a small home and they did 3 areas. They worked quickley and they did a great job. my carpet was realy bad and now it looks great. The work men didn't... More

Wow B&B came to day to clean my carpets I have a small home and they did 3 areas. They worked quickley and they did a great job. my carpet was realy bad and now it looks great. The work men didn't try to push any extras on me like most companys do and i realy apriciated that. They also gave me some great tip on how to get rid of future stains. He said if you have a GREASE stain to use WD-40 on it and then clean it. Also that white wine takes out red wine. The price for 3 areas was 45.95 plus tax. I plan to call them next time I have my carpet cleaned.
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