My husband thought it'd be a great idea to surprise me for my birthday by taking me to the restaurant my parents keep raving about. They sat us in front of an open door where it was FREEZING. There... More

My husband thought it'd be a great idea to surprise me for my birthday by taking me to the restaurant my parents keep raving about. They sat us in front of an open door where it was FREEZING. There were other tables available, so I didn't understand why they would do that. I requested that they move us...and they did to a better table. We went to the buffet and the food was cold. We had to stop every waitress that passed by for our refills, ketchup for my daughter's fried shrimp, and a steak knife, since nobody would stop to offer anything. I finally decided to get up and complain to the hostess and ask who our waiter is, and a man (another customer) cut in front of me to complain about the service as well. She then turned to look at me and said she will send him on his way. 10 minutes later, he approaches my husband and said, "Hey, you want a refill man?" For the price that they charge, you'd expect better service. We couldn't find him again for another 10-15 minutes. I went outside to get a quesadilla, and he was just standing out in by the patio smoking a cigarette. The mariachi was playing the saddest most depressing music which made our experience even sadder! We went for dessert, hoping it will cheer us up. NO WAY. There were flies hovering the dessert trays! It's time to leave. We asked the waiter for the check, and suddenly he appears in the most happiest fashion...of course he does!! He wants a tip! He didn't show up for another 15 minutes to collect it. So, again, I went to the hostess to pay and leave. She told me to go sit down, that my waiter will collect it. I told her I can't wait for him any longer, we were there for literally over 2 hours and a half! The waiter saw I was upset and had the AUDACITY to ask, "what's the problem?" We just paid and left. My husband felt so bad for the horrible experience. I'm not mad at my husband at all...but I am mad at this restaurant for ruining my birthday. ***************UPDATE******************** I called the manager (Patricia) the next day to complain and she said that she will find out who worked that day and that she will call me back. I never got a call back. So I called her 2 days later. She explained that there was some confusion because we were moved, and so they lost track of us. She then proceeded to tell me that the chef is always checking the temperature of the food...if this is the way it's supposed to be, then maybe I should eat some ice before I eat there so it can FEEL hot. I asked for a refund and she told me she will ask the owner and she will call me back...again, no call back. I called her back a week later and she told me that she can't refund my money, so she offered me a $50 gift certificate. Why would I want a gift certificate. I told her I never want to step foot in this place again!!! We paid almost $80 for our meal for my husband, my daughter, and me. Take your special events ELSEWHERE unless you plan to get ripped off. Pros: the cute clown that was there Cons: food, waiters, service, price, environment, mariachi
Less

I recently went to Friday in Eastlake and too received horrible service. The food is not all that or them to charge an arm and the leg too..I guess they really want to get their investment back. I... More

I recently went to Friday in Eastlake and too received horrible service. The food is not all that or them to charge an arm and the leg too..I guess they really want to get their investment back. I went with my husband, apetizer & regular drinks, two items and I paid $90! Go to ALEJANDRO's instead, the music is better, ends later, not so expensive, food is better and they treat you like you are family! I tried Fridas but will remain loyal to Alejandros, they've been around for ten years and they have it just right! Pros: nice place Cons: very high priced
Less

They need to read the label on the cans of food the open to serve people. Alpo is not for humans. Do not go here. It was the worst Mexican I have ever had. Any review that says it's good never had... More

They need to read the label on the cans of food the open to serve people. Alpo is not for humans. Do not go here. It was the worst Mexican I have ever had. Any review that says it's good never had real Mexican food. Your better off with a taco shop or taco bell than this waste of money.
Less

much better than my last mgrs - they return callls quickly & place is nice.

much better than my last mgrs - they return callls quickly & place is nice.
Less

Went to Frida because one of my best friends works there and was amazed by the place. Loved the food and service and will come back for sure. Pros: Food and atmosphere

Went to Frida because one of my best friends works there and was amazed by the place. Loved the food and service and will come back for sure. Pros: Food and atmosphere
Less

This is one of the better restaurants at the Otay Ranch mall. It is not a chain, so I find that the staff and service is better. Their food is good and they also have a great area for cocktails. Try... More

This is one of the better restaurants at the Otay Ranch mall. It is not a chain, so I find that the staff and service is better. Their food is good and they also have a great area for cocktails. Try Frida's next time you have to wait 90 minutes for a table at Cheesecake Factory...you won't be disappointed.
Less

Everyone if you want to eat some delicious and healthy mexican food, this is the spot, the salads are just perfect, the tacos is like you are eating in mexico and the steaks ..mmmm delicious i love... More

Everyone if you want to eat some delicious and healthy mexican food, this is the spot, the salads are just perfect, the tacos is like you are eating in mexico and the steaks ..mmmm delicious i love the filete invierno you should try it. the best place to go in a romantic dinner or with a bunch of friends the margaritas you wont find any better in town.ps. lobster tacos are a 10.
Less

Despite the fact that the restaurant is in the sprawling Otay Ranch Town Center mall Frida's is a custom built high-end dining restaurant - the second one after the first one in Brentwood. It is a... More

Despite the fact that the restaurant is in the sprawling Otay Ranch Town Center mall Frida's is a custom built high-end dining restaurant - the second one after the first one in Brentwood. It is a large rectangular building designed around a square central patio in which the mostly glass walls open into a kind of extended veranda set-up. The central patio features an old olive tree which is planted there as tribute to the view during Frida Kahlo's last days. The exterior patio dining looks out on an interior lawn area of the mall not a parking lot - too rare in San Diego dining. Anyone who thinks the guacamole or pico de gallo served here is the same as the stuff at your local taco shop didn't have the same food I did - both were delicious, super fresh and very aromatic. Both the wide variety of appetizers and main courses were excellent and very authentic to central and southern Mexico (not the usual border region) flavors. The only real disconnect in the food that I had was the
Less

The ambiance is wonderful inside, like a warm house to eat in. I didnt expect anything more than regular mexican food but if i were to guess what was authentic, this would be it. The steak... More

The ambiance is wonderful inside, like a warm house to eat in. I didnt expect anything more than regular mexican food but if i were to guess what was authentic, this would be it. The steak specials were to die for and the prices are just a tad more than other fast food restaurants, but you get your money's worth with great atmosphere, good service and not so ordinary mexican cuisine.
Less

I was their with some friends looking for some REAL mexican food and we were surprised. This high quality food is amazing. We tried a lot from the menu. Ceviches (very very fresh and the girls loved... More

I was their with some friends looking for some REAL mexican food and we were surprised. This high quality food is amazing. We tried a lot from the menu. Ceviches (very very fresh and the girls loved it), Mole (wow, a good mole in town!!), and I had the arrachera and how its presented is very nice. Not to mention the margaritas and excellent service!! Guys, congratulations and if you have special events please let us know. Cheers! O. Pros: the restaurant is amazing, nice portions. great service. Cons: I want more locations.
Less