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"I purchased a volvo at Howard Orloff Jaguar Volvo 3 years ago. During the purchase I was dealt with fairly and professionally. Since then I've had my car serviced there for 3 years. The... More
"I purchased a volvo at Howard Orloff Jaguar Volvo 3 years ago. During the purchase I was dealt with fairly and professionally. Since then I've had my car serviced there for 3 years. The service has been outstanding. They always go above and beyond to help and finish the car on time."
Pros: friendly helpful honest
Cons: none
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I will never step foot in there again.
(check on Yelp for other unfortunate costumers reviews)
BEWARE of high pressure customer service, they will try to persuade you to purchase unnecessary... More
I will never step foot in there again.
(check on Yelp for other unfortunate costumers reviews)
BEWARE of high pressure customer service, they will try to persuade you to purchase unnecessary maintenance and parts.
I checked on line for the original parts that they wanted to replace and saw a difference of more than 200%.
AFTER 5 DAYS The plastic undercarriage (the protector for the oil filter compartment ) just fell while driving with a terrible noise. I had to buy bolts and washers and screw it in by myself because they failed to tighten them and even left 3 bolts off. Auto Zone helped me with the replacement parts after it was towed.
I will have to go to another place to make sure no other surprises are awaiting.
Pros: Wifi and nice couches in waiting room.
Cons: Scam artist
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I just bought a used car RIGHT before having my third child. I was in a time crunch and the staff at Howard Orloff found me the perfect used car for what I needed. Very pregnant and toting two... More
I just bought a used car RIGHT before having my third child. I was in a time crunch and the staff at Howard Orloff found me the perfect used car for what I needed. Very pregnant and toting two other small kids, the staff was wonderful, patient, friendly, helpful with my kids, and fun to deal with. They made what could have been a stressful experience a very fun and exciting time of buying a new car. They took so much time to help me and field my numerous questions, got my trade in ready, helped with the financing, and took lots of timem to explain the car. I would buy another car from them in a second!
Pros: Personal service - very friendly staff
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We have been taking our family Volvo to Howard Orloff Jaguar Volvo LandRover for service over the last two years. We recently took the car in for bodywork as a result of damage caused by vandalism.... More
We have been taking our family Volvo to Howard Orloff Jaguar Volvo LandRover for service over the last two years. We recently took the car in for bodywork as a result of damage caused by vandalism. We are completely satisfied with the bodywork and the quality of service provided by the this dealership. The staff are courteous and all work has been completed on schedule. I highly recommend Howard Orloff to other car owners.
Gordon Haworth
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I have had outstanding experiences with Howard Orloff dealership over many, many years. We have bought several cars, both new (for my wife and me) and used (for my daughter) and we have enjoyed all... More
I have had outstanding experiences with Howard Orloff dealership over many, many years. We have bought several cars, both new (for my wife and me) and used (for my daughter) and we have enjoyed all the vehicles. I find the sales people to be incredibly helpful (and not pushy) and the service staff is first rate. I find their team is always willing to help and there is a sincere interest in treating their customers with respect and appreciation. Importantly, I have recommended the Howard Orloff dealership to many friends (and relatives) and know they have had excellent experiences as well.
Pros: They continually make improvements to better the customer experience; great location
Cons: None
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My experience with Howard Orloff Volvo has been a pleasure. Their business is run honestly, ethically and with repect for their customers. I would only buy a car from this dealership...I am very... More
My experience with Howard Orloff Volvo has been a pleasure. Their business is run honestly, ethically and with repect for their customers. I would only buy a car from this dealership...I am very impressed with them.
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These people are amazing, after buying 5 (2 Jags, 1 Rover, 1 Volvo, and 1 used) cars, they have treated me like a real person. No gimmicks, no non-sense, just up-front, blunt and honest. I love... More
These people are amazing, after buying 5 (2 Jags, 1 Rover, 1 Volvo, and 1 used) cars, they have treated me like a real person. No gimmicks, no non-sense, just up-front, blunt and honest. I love them. FROM SALES to SERVICE!!! Keep it up. And I recommend every Chicagoan to give them a visit. Hours are very convenient. THANKS GUYS U R THE BEST!!!!!
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I have been a Orloff customer for the last 10 years, over the years I have purchased a 1988 Volvo 240, a 2001 Volvo S60, a 2002 Lexus RX300, and a 2002 BMW X5. Each and every time I have purchased a... More
I have been a Orloff customer for the last 10 years, over the years I have purchased a 1988 Volvo 240, a 2001 Volvo S60, a 2002 Lexus RX300, and a 2002 BMW X5. Each and every time I have purchased a car here I have been treated like a King, with the utmost respect. Even though I have purchased used cars, they have treated me like I was buying a $100,000 Jaguar. The salesman Mike Lotito has been my guy since the beginning, and he has been great, he helps me set up service appointments, and checks in every once in a while to see how everything is. Orloff?s service department has ALWAYS been extremely professional. I stress always, because I reed all the negative reviews on these websites, and I feel people need to know from a long time customer that Orloff really is a wonderful dealership, I have been to other high end dealerships in the city, and none of them live up to Orloff kindness and professionalism.
Pros: Everything
Cons: Nothing
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"I have purchased cars from Howard Orloff for over 20 years. Their showroom is immaculate and doesn't compare to any other dealerships I have seen and their employees are extremely knowledgeable and... More
"I have purchased cars from Howard Orloff for over 20 years. Their showroom is immaculate and doesn't compare to any other dealerships I have seen and their employees are extremely knowledgeable and professional. I will drive an hour from my home to receive their service. I always feel like I am treated as if I am their only customer. I even bought my first Jaguar 2 years ago and we love it. They go out of their way to make me feel comfortable and will go the extra mile so I am happy. Purchasing a car has always been a really big deal to me, so if I continue to be happy with what I get from the Orloff Dealership, why would I change it?
Jill H."
Pros: All
Cons: none
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I highly recommed Howard Orloff Volvo
I have been going there for service for my Volvo for aboput 2 years after moving back into the city
Its really convenient since its right at armitage and the... More
I highly recommed Howard Orloff Volvo
I have been going there for service for my Volvo for aboput 2 years after moving back into the city
Its really convenient since its right at armitage and the kennedy
I used to take it to another volvo dealer which frankly I wont name but I had very poor experiences
I think these review sites are great and I like to give positive reviews to those that deserve it
These days it seems your lucky if you get a thankyou from any one you spend money with
However I think the best of Howard Orloff are the people I have dealt with
The service people aree always friendly smiling and extremely helpful and most important honest with you!
I went there about a month ago for a oil change and one of the owners greeted me and helped me with my belongings! Wow a owner who is actually there at the service dept!
I highly recommend this dealer and will certainly buy my next Volvo from them!
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