After a series of 4 visits and receiving explanations of benefits from my healthcare insurance, I assumed that the billing was going along smoothly. I then received a bill for $1200, called and left... More

After a series of 4 visits and receiving explanations of benefits from my healthcare insurance, I assumed that the billing was going along smoothly. I then received a bill for $1200, called and left 3 messages (no one returned my call), and called a 4th time to reach a gentleman who was anything but. He was quite rude and would not answer my questions or even communicate with me. He simply remained as quiet as he possibly could and refused to discuss the matter with me. After calling my insurance company, I called Skin Wellness *again* only to be informed that they "supposedly" havent received any of the payments. Now their fax machine isnt working. It's very disappointing because who do you report this to? I really liked Amy Brownlee, the physician's assistant who treated me, but I dont think I could recommend this practice to anyone as a result of their billing practices.
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I would have recommended Dr. Brooke Jackson until recently. .. They either have incompentent billing department or they are engaging in some shady practices. To make a long story short they... More

I would have recommended Dr. Brooke Jackson until recently. .. They either have incompentent billing department or they are engaging in some shady practices. To make a long story short they double-billed my insurance company and then when I was trying to figure it out with them they sent my account to a collections agency. When I contacted them about this they said oh sorry we didn't read the notes in the account. Because of their mistake my credit could have be affected. I think that this kind of stuff probably happens with lots of doctors offices but you do need to pay attention. I would warn anyone to stay away from this office or make sure that you really monitor their billing practices. Also, just as an update. I found out that some of the procedures she did on my skin weren't actually necessary!! Aggh I found this out from a new doctor.
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