If you go into Phoenix with a Western attitude that you will be waited on hand and foot, your experience may suffer. We have been going to Phoenix for years with excellent results and food. Went... More

If you go into Phoenix with a Western attitude that you will be waited on hand and foot, your experience may suffer. We have been going to Phoenix for years with excellent results and food. Went again last Sunday and they now have a picture system to assist ordering if the carts are not out. If you see something on a cart that you want, go to the server and request it be brought. If you don't see something coming around, request your server to get it for you. If you just sit there and expect every type of dim sum to be brought to your table, you may be dissapointed. We got every thing that we wanted in an hour period. It was all excellent from 'Dragon Claws' to tripe with turnips. I just had to counter all these negative reviews. Pros: Best dim sum in Chicago
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"My husband and I took his family here this past weekend, and what we were met with was rude, inconsistent service, and a lack of selection, unless we wanted to eat chicken feet. That cart came... More

"My husband and I took his family here this past weekend, and what we were met with was rude, inconsistent service, and a lack of selection, unless we wanted to eat chicken feet. That cart came around three times. The other carts were nowhere to be seen. That being the case, we ordered our dim sum ahead of time, to ensure we received the dishes we wanted, and only received half of what we ordered. When we asked at the end of our meal about our missing dim sum, we were told very rudely that it needed time to be prepared...yet we had been there an hour. How long does a shrimp dumpling take, anyway? The woman that appeared to be a manager was horrid. No people skills at all. We left hungry, after paying a 60 dollar bill. We had to go get a second lunch. We will not be going back to Phoenix. With so many choices in the area, get your dim sum elsewhere!" Pros: food is pretty good Cons: Service, Managerial staff, selection, long wait
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Whenever we come to Chicago we have to stop at Phoenix. The dim sum is simply awesome. We were there yesterday and the food was incredible as always. We enjoyed everything we had and we tried a... More

Whenever we come to Chicago we have to stop at Phoenix. The dim sum is simply awesome. We were there yesterday and the food was incredible as always. We enjoyed everything we had and we tried a variety of dishes. The shrimp dumplings are the best! The service can be spotty but we were seated near the door to one of the samller rooms and were able flag down any cart that appealed to us and usually they stopped every pass.
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Great food. Bad customer service. It seems like they serve their own langauge spoken first and bring the food to them often. i hardly had anyone came to my table show me the Dim Sum items. i was... More

Great food. Bad customer service. It seems like they serve their own langauge spoken first and bring the food to them often. i hardly had anyone came to my table show me the Dim Sum items. i was waiting to get in for 30 mins.i only have 4 dim sum items.Lucky i ordered some dish on the sides. Ohh well i am happy with the food, it taste good but not the service.
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Shark fin is tasteless. The soup is flavored with chicken or beef broth to get flavor. Chinese view sharks as having medicinal qualities, but sharks get tumors, cancer and other diseases as well... More

Shark fin is tasteless. The soup is flavored with chicken or beef broth to get flavor. Chinese view sharks as having medicinal qualities, but sharks get tumors, cancer and other diseases as well and no scientific evidence has shown shark fin soup to have ever provided health benefits. Shark Fin Soup has led to the decline of the world's shark populations by up to 90%. Annually millions upon millions of sharks are slaughtered exclusively for their fins. The sharks entire body is then dumped back into the ocean, therefore wasting the entire shark. DON'T EAT HERE!!!
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This is another place that I do not understand the hype about. It's fine but come on, you're in Chinatown and there are lots of other options. My meal was not particularly good and I feel that it... More

This is another place that I do not understand the hype about. It's fine but come on, you're in Chinatown and there are lots of other options. My meal was not particularly good and I feel that it was a little more pricey than others in the area.
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Used to go for the past 10 years, and I will no longer after my last visit. I was seated in the middle of 15 other tables, so as you can imagine in a DIM SUM place WITH CARTS, you are not going to... More

Used to go for the past 10 years, and I will no longer after my last visit. I was seated in the middle of 15 other tables, so as you can imagine in a DIM SUM place WITH CARTS, you are not going to get any attention. We waited 10 minutes while watching everyone around us getting serviced by the cart servers. Either they are blind or really dumb in not asking the people at the inner tables what they want. It took one of their managers to eventually come and take our order...whats the point of carts and DIM SUM then?!? Even after taking our order, it came out incomplete and when we asked where the rest of our order was, they said its coming. 10 minutes later, and no food, we paid the bill and walked out. Pros: Food tastes good, when you can get service! Cons: Terrible service, seating in the middle of other tables!
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take a pass on their fried calamari, too greasy and they do not give you a dipping sauce. i had to ask for lemons. kung pao chicken is good. shrimp fried rice not too greasy, we also had their... More

take a pass on their fried calamari, too greasy and they do not give you a dipping sauce. i had to ask for lemons. kung pao chicken is good. shrimp fried rice not too greasy, we also had their shrimp it was good. huge portions we had to take some home. overall food is allright. no harm in trying this place out. the food arrived fast even on a saturday night. fast service. Pros: fast service
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I had to write after the terrible and somewhat misinformed review before this one. My point: If you go during peak hours for dim sum don't complain when you have to wait 'heaven forbid' 30 minutes... More

I had to write after the terrible and somewhat misinformed review before this one. My point: If you go during peak hours for dim sum don't complain when you have to wait 'heaven forbid' 30 minutes for a seat. Bad points: lines and waits can be long (go on off hours), the staff though friendly don't seem to know much english, slightly over-priced. Good points: AWESOME dim sum with an incredible variety. Great location right off the red line. To me the food mades up for any bad points. If you want a waiter filling your glass every minute, english, no waits, plain food go somewhere else. If you want something authentic and good your at the right place.
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Want a clean, nice-looking place to sit? This is the place. Want food? DON'T GO HERE!!!! Terrible service, LONG lines, mediocre food, overpriced for dim sum. I went here twice and left both times... More

Want a clean, nice-looking place to sit? This is the place. Want food? DON'T GO HERE!!!! Terrible service, LONG lines, mediocre food, overpriced for dim sum. I went here twice and left both times after waiting patiently for about 30 min (on top of the 30 min spent on waiting to get seated) without any decent food. The only food that came around was the same 2 or 3 carts that we had already sent off because we didn't want any of it. Yet the same carts come around asking you the same questions over and over, and when you ask for some other food, they'll just send back the same carts and look at you like they don't understand what you want. When I complained as i was leaving to the manager up front (or the owner?) about a server who was particularly disgruntled and ruined our dining experience, he told us "Don't worry. She's a cart-pusher. No education. They're st---d. Next time come up here and tell me what you want" Aside from the fact that it's completely not-PC, who said I was worried? I was just angry I couldn't pay to eat there. He's the one who should be worrying about the way they run business. I also didn't realize I have to get up and go up to the front desk every time I wanted some food at a dim sum. I'm convince the owner to this place doesn't care much for your business, which is understandable when you see the size of their lines. My advice, do what I did and go to any of the several other dim sum places nearby. You'll probably see better service, cheaper prices, and same food if not better. Pros: Relatively clean and appealing atmosphere for the area Cons: Terrible Service, Takes too long
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